Superhero Omdömen 

51
TrustScore 1.5 av 5

1,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Absolute mess of a company . Avoid at all costs WARNING !!!WARNING !!!!WARNING!!!! Current complaint with AFCA

Betygsatt 1 av 5 stjärnor

Avoid at all costs! I am currently lodging a complaint with ASIC. Had my TPD payment approved 5 weeks ago still waiting for a payout, get told today that the paperwork i submitted now has to be posted... Se mer

Betygsatt 1 av 5 stjärnor

When I try to make purchases the confirmation text message with the code I need to finalise the order either doesn't get received or is significantly delayed. This app is cheap and is good for starti... Se mer

Betygsatt 1 av 5 stjärnor

Don't even bother. Tried signing up, after trying to verify ID, Application locked me out, no one got back to me. Went on the "LIVE" chat and it was "closed" had to send a message, which no one ever... Se mer

Företaget har svarat

Företagsinformation

  1. Resor och semester

Skrivet av företaget

With Superhero it’s your portfolio, your rules. $0 brokerage when you buy ETFs and $5 flat on all other trades.


Kontaktuppgifter

1,5

Mycket dålig

TrustScore 1.5 av 5

51 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,5

Alla omdömen

(51)

15 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Difficult to get your money back

SuperHero makes it VERY DIFFICULT and TIME CONSUMING to withdraw your money, first you need to send them bank statements issued within the last 6 months, then you need to make a deposit into your Super Hero account using PayID. Comsec, Etrade and CMC Markets has NEVER made it so difficult for me to withdraw my OWN money. Don't use SuperHero, use Stake, they charge only $3 and you get a Holder Identification Number (HIN).

Having your own HIN is extremely important. Opes Prime also operated under a similar model to SuperHero. When Opes Prime went bankrupt, some customers had to wait up to 2 years before they could access their shares. Just Google Opes Prime BEFORE you start trading with Superhero.

6 januari 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Superhero has a diverse selection of ASX stocks, that others do not. Using 2 trading platforms (Saxo & SH) works well

First let me compare trading platforms to show the benefits of using two trading platforms simultaneously. I use another platform for Crypto (Ethereum) which I won't be talking about here. I will focus on Saxo and Superhero in this review.

Saxo
Saxo at the time of this review is a very good secure platform. It is my main trading platform for a few reasons. It releases investment information (including info on Crypto) during the day and every day so it is informative and up to date. It has a diverse range of stock investment opportunities globally including China. China is slowly overtaking the US as the economic power and it's good to be able to invest in China. There are no fees charged for being on the platform even when you are not purchasing stocks, so that's important. The only drawback I see at present with ONLY using Saxo is that Saxo will not always host ALL ASX stocks and their reason is, some of those ASX stocks do not have a meaningful market cap. That's fair enough but sometimes some of these ASX penny stocks will make an announcement which bodes well for the company and it might be seen as advantageous to buy while it is low. And that's where Superhero comes in.

Superhero
Superhero provides all those ASX stocks that Saxo (and other platforms) does not. However on Superhero one has to spend a minimum of 100 dollars AUD on each purchase of a stock which can end up being thousands of shares of a penny stock but that's OK if one has some confidence in that stock. But despite that 100 dollar minimum, Superhero is a great complimentary trading platform to Saxo. And if you are only interested in purchasing Australian and US stocks, then Superhero is a good platform. It could do with some tech upgrades including live charts, dark mode, and some other site improvements but from what I understand they are trying to improve. The fees for purchasing stocks are pretty reasonable on Superhero as it is on Saxo and on either platform there are no fees for remaining on the platform even when one is not purchasing stocks. That's important.

A few words of advice:

If you are new to trading, or an Australian trader (or international, it does not matter) who is interested in purchasing Australian (ASX) stocks, check out *ASX investor* on Youtube. ASX Investor does not hype or pump up stocks, but presents trustworthy intelligent information about companies. He often does deep dives into Australian companies so interested investors can make an informed choice. As of this date May 2022, the host of ASX investor has been doing a great job on lithium company stocks which are important today in relation to EVs. He seems like a good and trustworthy guy IMO. Smiles a lot haha :) My recommending his channel is not incentivised. I just wanted to save you some time and recommend quality information.

FWIW: My other advice to the new trader in particular is: Do your own research about trading platforms, & make sure they are secure and certified. Do your own research into companies you wish to invest in from a multitude of online sources. Youtube can be helpful to some extent but look into as many sources as you can and compare these sources and then make a well balanced (non-impulsive) decision. It's not gambling :) Join various company's sites and get their direct communication.

Don't be emotional about stocks (particularly crypto). Do lots of research into crypto from as many sources as you can. (Gareth Soloway from Verified Investing Crypto-> excellent ). Only spend what you are prepared to lose on any stock. Diversify your portfolio and see it as a dynamic investment, meaning that you just don't buy and forget. Read books and online sources on investing. Try to understand charts, and reading financial statements. You have to follow the day to day week to week. The market goes up and down. That's the nature of the market.

Beware of hype:
One other tip not related to the two platforms I mentioned here: If you are new to investing, try to avoid the hype of those sites who want to charge thousands of dollars for you to use their special charts, or to teach you how to trade using their charts. Many financially incentivise people write glowing reviews about these learning to trade type platforms online but they are not real reviews. I'm not going to mention what the name of one problematic site in particular is. You will probably start getting ads on social media for a number of these types of sites, but just keep that in mind. If it sounds too good to be true, it probably is. There's a lot of (join our educational platform to learn how to trade) sharks out there who will happily separate newbie traders from their money. So do your research thoroughly online. If you do that, you won't really be needing the grifty services of these sites I've warned you about. Happy investing. :)

16 maj 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Pleasant experience so far.

I have recently started using Superhero. Sign up was amazingly fast and easy. I like the web interface though I miss placing limit orders that are valid for more than a day. It is amazingly fast to transfer the funds from your bank account using OSKO. On other brokerage platforms funds transfer can take two to three days.

I have only invested in ETFs in Aus and US and enjoyed zero brokerage. FX conversion fee (50bps) is competitive compared to other platforms, though I am not sure how competitive is the FX conversion rate.

For Aus Shares and ETFs Superhero only offers custody account (a practice common in USA) as opposed to CHESS account (unique to AUS) offered on other platforms. I have no concern with not having CHESS account.

So far, my experience has been pleasant, and I have recommended Superhero to family and friends. Platforms like Superhero are disrupting the excessive brokerage cost model (% based) of traditional platforms, thus encouraging new and younger investors to explore stock markets.

Superhero is limited to individual accounts. I hope that soon SMSF accounts could also be opened.

9 september 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Move over dinosaurs!

My experience with using this platform is nothing but praise. Having traded for decades using all sorts of bank/broker platforms this is by far the best.
The tax reporting reports are far better than the big banks where I have had to use differing platforms and manually process my trades.
It is great for beginners with excellent customer service.

22 april 2021
Omdöme utan inbjudan
Logotyp för Superhero

Svar från Superhero

Thank you for the lovely feedback Rodney!

Betygsatt 4 av 5 stjärnor

Easy to use platform and good price for…

Easy to use platform and good price for brokerage.
It would be good if the chart could expand to greater than 1 year.

14 april 2021
Omdöme utan inbjudan
Logotyp för Superhero

Svar från Superhero

Thank you Andrew. Extending our charts beyond 12 months is on the roadmap and we are hoping to roll this one out soon.

Betygsatt 5 av 5 stjärnor

These guys are Superheroes

The ease of use of Superhero is just amazing! On the few times I’ve needed support, it’s been resolved in minutes.

The team here a friendly, efficient and knowledgeable and go the extra mile to help.

7 april 2021
Omdöme utan inbjudan
Logotyp för Superhero

Svar från Superhero

Thanks Bradley. We're happy to help you, whenever you need it.

Betygsatt 5 av 5 stjärnor

Superhero is a fantastic application

Superhero is a fantastic application, I love the menu and tools.

I am finding it very good and is by the best I have used so far

26 februari 2021
Omdöme utan inbjudan
Logotyp för Superhero

Svar från Superhero

Thank you for your kind feedback Josh!

Betygsatt 5 av 5 stjärnor

Easiest User Experience of any ASX Broker

Applied and approved within minutes. They now have a personal PayID so funds were in the account within moments as well to fund. Live chat response also only takes a few minutes. Miles ahead of the banks and other brokers in terms of speed to get people into the market faster and their web app UX is amazing, just need the Android/iOS apps released.

18 februari 2021
Omdöme utan inbjudan
Logotyp för Superhero

Svar från Superhero

Thanks for your kind feedback Marc!

In case you haven't heard already, we have since released our apps!

Our iOS app is available here: https://apps.apple.com/us/app/superhero-%245-share-trades/id1547226148

Our Android app is available here: https://play.google.com/store/apps/details?id=au.com.superhero.app

Betygsatt 1 av 5 stjärnor

Don't even bother.

Don't even bother. Tried signing up, after trying to verify ID, Application locked me out, no one got back to me. Went on the "LIVE" chat and it was "closed" had to send a message, which no one ever got back.
Went online again, had to provide ID again - passport and driver's license had same name, still wanted another form of ID - due to "strict AML procedures". Opened bank products using those ID's just fine. Save yourself the frustration.

27 januari 2021
Omdöme utan inbjudan
Logotyp för Superhero

Svar från Superhero

Hi Ken,

We're really sorry about your experience here. As discussed in our live chat with you and in line with our strict AML requirements, we are required to verify at least two sources of ID in matching names to register you on our platform.

If you are willing to give superhero another chance, we would be happy to discuss with you through live chat on our website (or via email at hello@superhero.com.au) any alternative documentation that we can receive from you in order to get your account verified.

Betygsatt 4 av 5 stjärnor

Better alternative to CommSec if you…

Better alternative to CommSec if you plan to buy sell frequently and for small parcels such as $100.

Deposit can take up to 1 hour and free version is completely fine. Just gotta use CommSec for live we quote.

27 oktober 2020
Omdöme utan inbjudan
Logotyp för Superhero

Svar från Superhero

Hi Ryan,

Many thanks for your kind words. You will be pleased to hear that we have made our premium account features free for everyone, forever. This means live pricing is available to all our customers as well as comprehensive reporting to suit your needs.

Furthermore, in February we updated our deposit methods to include your own personalised PayID. This means that deposits made via PayID will now appear in your account instantly so you can be in the market within minutes.

Superhero Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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