Lucky from upton park She is really helpfull super first in customer service , I came from farnce and i really impress about her knowlege on skin product and all cosmetic. I give her 100 out of 100... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What could go wrong, bought previously so ordered same size as previously. Absolutely huge, why can't they sort their sizings out. When you want to return you have to have your return approved and the... Se mer
Företaget har svarat
Swift delivery of my regular purchase of classic flatforms. Despite having ordered regularly I often get confused with the sizing and ordered the wrong size- not for the first time🙄. I exchanged... Se mer
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Superfamily is an absolutely superior Brand. The company keeps abreast with all latest trends and styles. It’s a brand that is top notch for style comfort and brand Superga is a name that is worn by... Se mer
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4,4
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Superga UK
We're happy to hear that you found it easy to compare and select an item. Thank you for your positive feedback!
Excellent as always ...speedy delivery…
Excellent as always ...speedy delivery excellent quality
26 maj 2025
Svar från Superga UK
We appreciate you taking the time to leave us such a wonderful review! We are so happy to know you are pleased with our fast delivery and quality.
Lovely style which goes with everything!
26 maj 2025
Svar från Superga UK
We're happy to hear that you find our style lovely and versatile! Thank you for your positive feedback; it means a lot to us.
Super easy to order and track delivery
Super easy to order and track delivery.
Great price in the sale.
26 maj 2025
Svar från Superga UK
We're happy it was easy to order and track your delivery, and that you got a great price in the sale. Thanks for your five-star review!
I ordered two pairs of shoes arrived…
I ordered two pairs of shoes arrived promptly no problem.
14 juni 2025
Svar från Superga UK
We're happy to hear that your order arrived promptly and that you had no problems. Thank you for your positive feedback; we appreciate it.
Turned it around brilliantly
I just want to give huge credit to Superga for completely turning my experience around. After some initial issues with my order, I was understandably frustrated — but the way the team stepped in to resolve everything was truly impressive.
They were responsive, professional, and genuinely committed to making things right. Communication was clear, and they went above and beyond to ensure I felt valued as a customer. It’s rare to see a company take ownership like that and follow through so well.
Now I’m not only happy with my purchase, but I also feel confident shopping with Superga again in the future. Thanks again to the team — you’ve absolutely restored my trust and loyalty! 👟✨
14 juni 2025
Svar från Superga UK
Hi there
Thank you for taking the time to leave a review
I can see that Superga Customer service have resolved your issue and are sending out a replacement order
Many Thanks
Svar från Superga UK
We're happy to hear that you like our pumps! We appreciate your feedback regarding the sizing; we'll look into it.
Superga are my go to for their stylish…
Superga are my go to for their stylish and ever so comfortable ‘trainers’. Ordering online is so easy and the item arrives on time if not earlier! Bravo 🙌 Superga
24 maj 2025
Svar från Superga UK
Hi Charlotte, we're happy to hear that you find our trainers stylish and comfortable! It's great to know ordering online was easy and your item arrived promptly. Thank you for your positive feedback!
Superga Customer Service
Svar från Superga UK
We're glad you enjoyed your experience with our high-quality products and excellent customer service. Thank you for your positive feedback and we hope to see you back in future.
Superga Customer Service
Svar från Superga UK
Hi Mary, we're happy it was so easy to order, your size was in stock, and the delivery was super quick. Thanks for your five-star review!
Superga Customer Service
Prompt deluvery
8 juni 2025
Svar från Superga UK
Hi Priscilla, thanks very much for your five-star review. We're glad you received your shoes quickly, and we hope to see you again in future.
Superga Customer Service
Always great quality and comfy
21 maj 2025
Svar från Superga UK
Hi Mandy, we're happy to hear that you find our quality great and our products comfy. Thanks for your feedback!
Superga Customer Service
Awful painful trainers
Awful painful trainers, do not go for that synthetic ones, they are cheap for a reason. Wish I had seen all the other reviews saying the same. Gutted I can’t even get my money back.
19 maj 2025
Svar från Superga UK
We're sorry to hear the trainers caused you pain and that you're dissatisfied with the synthetic material. We appreciate your feedback and we'll review the product details.
Svar från Superga UK
We're happy to hear that you are pleased with your Superga canvas trainers. Thank you for sharing your positive experience with us!
Amazing trainers
Amazing trainers, you can find them at really low prices when on sale! Have built myself a collection already…! Love them all!!
8 juni 2025
Svar från Superga UK
We're happy to hear that you love our trainers and have built a collection! It's great to know you've found amazing deals during our sales. Thanks for your positive feedback!
It’s impossible to organise a refund
It’s impossible to organise a refund. It’s not like other companies that just issue the return label, you have to submit a form then someone has to get back to you. This takes weeks! It’s ridiculous.
19 maj 2025
Svar från Superga UK
We appreciate you bringing this to our attention. We are sorry to hear about the difficulties you experienced with our return process and the delay in getting assistance. We'll review this to improve our procedures.
My new Superga were a perfect fit which…
My new Superga were a perfect fit which is rarely the case as sizing varies much. Thank you for that...Also I wore them straight away with zero chafing. Excellent quality and good service
6 juni 2025
Svar från Superga UK
We're happy to hear that your new Superga shoes fit perfectly and were comfortable right away! We appreciate your kind words about the excellent quality and our service. Thank you for your positive feedback!
I had one package go missing
I had one package go missing. IlA replacement order was made and I now have a duplicate of a previous order thatch don't need. Waiting for a response.
16 maj 2025
Svar från Superga UK
Hi Helen, I'm sorry that you've experienced this issue. I can see that we received your email last night and can assure you that we will respond shortly.
Superga Customer Service
Svar från Superga UK
Hi Liz, we're happy you received your parcel promptly and that the boots are a good fit. Thank you for sharing your positive experience with us.
Superga Customer Service
Very expensive and difficult to return
I ordered 3 pairs of shoes in the sale for my son in his usual Superga size, confident that one would fit as he has been wearing Superga for years. They were all too big and the quality seems to have gone downhill.
The returns process is very difficult. You have to request permission and wait for an email. Then you have to print out a return form. Then take them to the post office and it cost the almost the price of one pair of shoes to post them! As they were delivered by Evri, I assumed there would be an arrangement to purchase a reasonably priced return like many online retailers have. I looked at Evri, DPD, post office, etc and all astronomically expensive. Needless to say, we won’t be ordering again.
15 maj 2025
Svar från Superga UK
Hi, thanks for taking the time to leave your feedback. I'm very sorry that you had a poor experience with our returns system and I'll be sure to pass your comments on to the team.
Superga Customer Service
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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