I ordered 3 small men’s tees and got 2 small and one medium. I’ve emailed them 4 times, filled in the online form and even tried to contact them on Facebook. It’s now 9 days But they are just ignoring... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently ordered a pair of water shoes for paddleboarding, and on first inspection, they looked like the best pair I’ve had yet. Unfortunately, after just one wear, the glue around the front edgi... Se mer
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Great service! Absolutely on point - communication was on point, product was on sale I believe it was good value for money, delivery was timely too. They were just on the ball from order to delivery... Se mer
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Had some initial concerns that when we purchased this it was a scam due to the fact that we recieved no order confirmation just a very basic email saying thank you (literally just a sentance). However... Se mer
Företagsinformation
Skrivet av företaget
We are a UK based company with a passion for watersports. We encourage everyone to have a go at getting on the water by providing quality equipment at great prices. Find great SUP, paddle board and kayak deals at SUP Warehouse.
Kontaktuppgifter
Storbritannien
- support@sup-warehouse.com
- sup-warehouse.com
3,6
Medel
219 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good Service.
23 oktober 2023
Svar från SUP Warehouse
Thank you for the positive review, Christof!
We appreciate your feedback. If you ever have any questions, please feel free to get in touch.
Kind regards,
The SUP Warehouse Team
Straight forward purchase everything…
Straight forward purchase everything easy and purchase arrived in super quick time
23 oktober 2023
Svar från SUP Warehouse
Thanks for the review, John!
Your positive feedback is greatly appreciated, and we are happy to hear that you are pleased with your purchase and delivery.
Best wishes,
The SUP Warehouse Team
Good doing business with you
The whole experience with SUP warehouse was efficient and I got what I wanted as soon as I wanted it. Great value for money and I will recommend them to everyone and go back to them for anything else I need in the future!
25 september 2023
Svar från SUP Warehouse
Thank you so much for the review, Beverly.
It's wonderful to know that your experience with us was efficient and your order was delivered in a timely manner. We appreciate your recommendation and look forward to serving you again for any future needs.
Kind regards,
The SUP Warehouse Team
Svar från SUP Warehouse
Thanks for your review, Thorsten!
We're glad to hear that the delivery was quick, and we appreciate your positive feedback.
Kind regards,
The SUP Warehouse Team
The delivery came faster than expected
The delivery came faster than expected, everything was complete and the Board is great!!!!
20 september 2023
Svar från SUP Warehouse
Thank you for taking the time to leave us a review!
We're pleased to hear that your delivery arrived ahead of schedule and that everything was in perfect order!
If you have any questions or need further assistance, feel free to reach out.
Best wishes,
The SUP Warehouse Team
Scam ! Avoid at all costs !
Wow ! Where do I start !
Ordered a SUP 8 weeks ago.
Two promised delivery dates came and past.
Numerous e mails to this company (not sure it actually is a company ,more like one person behind a keyboard telling lies and stealing money).
They will first tell you they have contacted the logistics department, then the product department for an update.
When I finally called them out and demanded a refund , it magically got dispatched only for them to then come back a couple of days later to say its been lost on its way to Royal mail !!!haha.
Now the SUP is out of stock and they won't be able to complete the order for another month.
So I've asked for a refund again.
This is fast turning into a criminal case which I will have to pursue in court.
Its a very expensive life lesson thus far.
Avoid at all cost as this is clearly a scammer who really has no stock of boards .
23 oktober 2023
Omdöme utan inbjudan
Svar från SUP Warehouse
Thank you for taking the time to leave a review.
We want to extend our sincerest apologies for the disappointing experience you had with your recent order. We deeply regret that the service you experienced with your order fell significantly short of our typically high standards.
We have a distinctive business model, where we hold stock for certain boards in both our UK and EU warehouses, enabling us to offer a diverse range of products with a quick dispatch date. Additionally, we provide boards where stock is sourced directly from suppliers, allowing us to expand our product catalog. This approach is transparently reflected in the estimated delivery dates displayed on our product pages, where stock we are not currently holding will have a longer delivery date.
While our estimated delivery dates are usually reliable, unforeseen logistical challenges can occasionally disrupt this process, as was the case with your order. Regrettably, we're unable to pinpoint the exact cause of the issue, but it seems likely that the board did not reach our warehouse as anticipated in the initial shipment.
To make amends, we will promptly issue a full refund to ensure you're not further inconvenienced.
If you have any questions or want to share any additional feedback, please feel free to get in touch.
Once again, we apologise for any inconvenience you've faced.
Kind regards,
The SUP Warehouse Team
Svar från SUP Warehouse
Thanks for taking the time to leave a review, Christin!
We're happy to hear that you were pleased with the delivery time of your order, and that our support team were able to assist you promptly.
If you ever have any questions or need assistance, please feel free to reach out to us.
Kind regards,
The SUP Warehouse Team
Delighted with new SUP
We're delighted with our new SUP. Easy to inflate, deflate and pack away. Great size for my son who is 11, he can also fit a friend on there! Easy enough to carry in the large bag it came with, at least for shorter distances.
21 augusti 2023
Svar från SUP Warehouse
Thank you for the wonderful review, Marysa!
It's great to hear that your new SUP is performing well, and it sounds like you're getting some great use out of it!
We really appreciate your feedback. Please feel free to reach out if you ever have any questions.
Best wishes,
The SUP Warehouse Team
Ionian Teal 10'4"
We bought the Ionian Teal 10'4" board and flew with it to the Greek Islands. We ordered it only a few days before we left. It arrived very quickly and the board is excellent.
23 juli 2023
Svar från SUP Warehouse
That's wonderful to hear, Mike! It sounds a bit risky ordering a few days before leaving, but its good to know that everything worked out and you're enjoying the board.
Thank you for taking the time to leave a review.
Kind regards,
The SUP Warehouse Team
Great board, easy ordering, great value
Good website, easy ordering, fast delivery , professional organisation and great value board and accessories
23 juli 2023
Svar från SUP Warehouse
Thank you for your fantastic review, Sallyann!
It's wonderful to hear that you had a great experience ordering from us and that you're enjoying your new SUP. If you ever need any assistance or have questions in the future, don't hesitate to reach out.
Warm regards,
The SUP Warehouse Team
This was our second paddleboard…
This was our second paddleboard purchase from SUP warehouse so we knew pretty much what we were ordering. However, the speed and communication around the delivery inspires a great deal of confidence in this supplier.
20 juli 2023
Svar från SUP Warehouse
Thank you for taking the time to leave a review, Dayton! Your feedback means a lot to our team, and it's fantastic to hear that we have earned your trust!
Wishing you many more unforgettable adventures on your SUPs!
All the best,
The SUP Warehouse Team
Love this company
Love this company! Great products, swiftly delivered and eco-friendly ethos. What more do you need in this day and age of limited resources and unlimited choices? Keep up the good work!
22 juli 2023
Svar från SUP Warehouse
Thank you so much for your brilliant review! We're so pleased to hear that you like our range of products, appreciate our delivery times, and share our eco-awareness.
Wishing you a fantastic day ahead!
All the best,
The SUP Warehouse Team
Great boards and they turned up within…
Great boards and they turned up within a few days! The paddle board bags are very flimsy and the zip comes undone in the middle. However, customer support are on the ball, and hopefully will resolve the issue asap. other than that they service has been great.
14 augusti 2023
Omdöme utan inbjudan
Svar från SUP Warehouse
Hi Philippa,
Thanks for taking the time to leave a review! Great to hear that the boards are performing well! Please accept our apologies for the faults with your bags. Our support team will pick up your ticket shortly. We are in contact with Samphire to secure replacement bags as our stock is currently depleted. Our support team should be able to offer you a partial refund to cover the cost of you sourcing your own replacement if required.
Any questions, please get in touch.
All the best,
The SUP Warehouse Team
Impeccable Service
I ordered two boards in the summer sale and had contacted the service to apply the discount conditions, which I overread in the buying process, in one of the to oders I issued. The service answered me and processed the refund the day I sent my request! Absolutely recommendable! Keep up the good work :)
18 augusti 2023
Omdöme utan inbjudan
Svar från SUP Warehouse
Thank you so much for your wonderful feedback, Benedict! We're so pleased to hear about your positive experience with our support team. We're glad we could promptly assist you and process your refund in good time. We really appreciate your recommendation.
If you ever need anything else, feel free to reach out. We hope you enjoy your new boards once they arrive!
All the best,
The SUP Warehouse Team
UPDATE DO NOT USE THIS COMPANY. I wouldn’t even…
This has all been resolved now and a refund has been received.
DO NOT USE THIS COMPANY I wouldn’t even give this company 1 *
They never deliver the board I ordered and paid for. There is no way of contacting this company other than via email and since I have asked for a refund as goods have not been received. There has been complete radio silence. This is a complete rip off. They have stolen my money and ruined my family holiday.
14 augusti 2023
Omdöme utan inbjudan
Svar från SUP Warehouse
We sincerely apologise for the inconvenience you have experienced with your recent order. We understand your frustration and we deeply regret any disruption this may have caused to your family holiday plans.
We want to assure you that we take your feedback seriously and are actively addressing the issue. It appears that there was an issue with the courier service regarding your delivery address, leading to your order being held at their depot. We understand that this situation has resulted in a delay in delivering the product you ordered.
Please know that we are working diligently to rectify this situation as quickly as possible. We have initiated the process to have the board returned to us so that we can expedite your refund. We understand the urgency of your situation and we are committed to resolving this matter promptly.
Once again, we deeply apologise for any inconvenience you have faced, and we assure you that we are taking immediate steps to ensure that this issue is resolved to your satisfaction.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We appreciate your patience and understanding as we work to resolve this matter.
Kind regards,
The SUP Warehouse Team
Very good value
Very good value.
I bought a SUP board from SUP warehouse I got looked at a board the was £800 in the sale for £299 I signed up to their newsletter got an extra 10% off and had another code for £50 so bought the board for just under £250. It came with everything you really need. I was going to buy one else where but glad I didn’t in the end else I would of spent £350 on one
19 juni 2023
Svar från SUP Warehouse
Thank you for taking the time to write a review, Neil! It's great to hear that you're pleased with your recent purchase.
We hope you're getting some great use out of your new SUP! Please feel free to reach out if you have any further feedback or ever require any assistance.
All the best,
The SUP Warehouse Team
Selling refurbished boards?
Upon taking the paddle board away to use with a very excited child, removing it from the packaging the two molded fins were clearly bent and scuffed, with a puncture repair made on the bottom of the board. I bought this as a new board not a refurbished one.
I am awaiting a response so have stared it 3 for now for them to rectify the issue. The board itself is lovely and all the accessories are spot on. Quick delivery too. Having to pay for returns is not ideal but I'm assuming I will be refunded this as it's through no fault of my own.
6 augusti 2023
Omdöme utan inbjudan
Svar från SUP Warehouse
Thank you for sharing your feedback with us, James.
We apologise for any inconvenience you've experienced with your recent purchase of the paddleboard.
We want to assure you that we only sell new boards, and it appears that there might have been an error in the processing of a previous return. We sincerely apologise for any disappointment this has caused, and we will endeavour to resolve this for you and take the necessary steps to prevent it from occurring again.
We appreciate your patience in giving us the opportunity to resolve this matter.
Regarding the return process, rest assured that any costs incurred due to the return will be fully refunded to you. It's our responsibility to make sure that this is rectified.
Thank you for your understanding. We will be in touch via email shortly.
Kind regards,
The SUP Warehouse Team
From start to finish the information…
From start to finish the information and advice has made the process of choosing a SUP very easy.
I was kept informed after placing my order and delivery was accurately predicted and politely achieved.
19 juni 2023
Svar från SUP Warehouse
That's fantastic to hear, Pamela! Thank you for sharing your positive experience with us!
Should you need any further assistance or have any questions, please don't hesitate to reach out.
Enjoy your new SUP! 🌊😊
All the best,
The SUP Warehouse Team
Ordered a board months ago never turned…
Ordered a board months ago never turned up, got a refund but I wanted a board which you state you have a warehouse full but can’t sell me one don’t understand your business model
19 juni 2023
Svar från SUP Warehouse
Hi Darren,
We appreciate you sharing your feedback with us.
We are truly sorry for the inconvenience caused by the non-delivery of your ordered board. It appears that the package was lost during transit, which is a rare occurrence, but nonetheless, it shouldn't have happened. We understand your frustration and disappointment, and we apologise for not meeting your expectations.
We promptly processed a refund as per your request to resolve the matter, but we completely understand your desire to have the board you initially ordered. Rest assured, we are still holding stock of your board at our UK warehouse, and we'd be more than happy to help you place a new order for the board anytime.
Once again, we apologise for any inconvenience this has caused you.
Please feel free to reach out to us if you decide to re-order or if you need any further assistance.
Kind regards,
The SUP Warehouse Team
Great website
Great website, very easy to use. Product built to a great standard and very stable on the water.
Delivery was swift and seamless. Difficult to pick any fault with the whole experience.
19 juni 2023
Svar från SUP Warehouse
Thank you so much for your fantastic review, Karl!
We're pleased to hear that you had a great experience with our website and found it easy to use. We're also delighted that you are pleased with the quality and stability of the product you purchased.
Your kind words mean a lot to our team. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know.
Thank you once again for choosing SUP Warehouse.
Kind regards,
The SUP Warehouse Team
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