SUNS Lifestyle Omdömen 280

Perfect after-sales support, quick and professional.

Please keep up the great work.

Regards

NC

Charlie, Kev and Marius were great, it was raining constantly during the installation but all 3 were friendly, polite and helpful and did an outstanding job despite the terrible weather. Although the product has only just been installed early impressions are that it is solid, watertight and looks really good. Would recommend.

Dan and Marius were absolutely fantastic. Quick and efficient at putting up our pergola, giving us useful advice about where to place the slats. They also adjusted the pergola to ensure it would be straight. We had just had our garden finished the day before, and they took great care around the newly laid plants and patio. They cleared everything up and left it tidy. Really impressed and extremely happy with our pergola!

Great product fitted by an excellent couple of gents. Looks really good and can’t wait to use it!

Brilliant delivery from a great pair of guys

Really helpful, lots of tips about how to get the work done…. Super friendly with great communication.

Would highly recommend both of them

Sales was seamless and actually faultless, along with the delivery service. Due to delays in organising installation, elected to self instal. That's when the product quality is exposed. Half of the locating holes were incorrectly pre drilled and not lining up, resulting in having to bore drill to line up to fit. Product was stained by iron fillings, which really did spoil the finish especially on the white finish. Contacted sun's they explained the reason for the staining, apparently a manufacture failing that they have no control over. Re the holes not lining up, of course this isn't an issue with paid installation - so summary is, if you want an easy self install, without having to scrub off the staining don't look at Suns Lifestyle. I did contact suns before writing this review to see if they would both acknowledge the "faults and mitigate, to which they would not!

The whole process from start to finish has been fantastic. A knowledgeable sales team who were able to advise on a bespoke install and were very accommodating when our project ran over. Glen and Andy from the install team were great - they were quick, efficient and so clean and tidy. Such a well organised and professional company to deal with. As other reviews have said ' you get what you pay for' and in my opinion, its worth every penny!

Steve and Jay did a fantastic job on a very hot day! Took us through the whole installation process step by step and advised on the best set up. So pleased with the pergola and can highly recommend!!

Purchased a pergola and the company installed it. The Pergola is such a high quality product and the install went perfectly. Great communication throughout with the company. Highly recommending the product and company to all.

Sunslife erected our pergola very efficiently but Dan was unhappy that blinds were not working absolutely correctly so the company arranged for a revisit to suit our diary. So Dan and Marius appeared as arranged to day. They replaced one blind and refitted the other two so that they all slide beautifully and click up into their cartridges when not in use. A great product and great service. We are delighted with our new room!

My pergola was installed yesterday. Unfortunately the paintwork is very poor and flaking off on multiple parts around the structure. The installers did not notice this. I noticed immediately and called to report and send photos and a video. These can be seen on a Google review. I have yet to hear back to acknowledge the issue and when the damaged parts will be replaced. Not what you would expect for a £10k plus premium product. Order number 15145 / S04044

EDIT: 23/06 Suns Lifestyle have contacted me and the replacement parts will be fitted on the 4th July.

Quick review on the products and installation service of Sunslifestyle.

They say you get what you pay for and to be honest the products at Suns are not cheap, but they are amazing quality and I think worth every penny.

The installation team, especially Kevin, were amazing. Very happy with the finished product and am looking forward to many summers using their awesome garden furniture.

Very good pre and post sales as I had a few questions after deposit. Very helpful over the phone. Installed today well with the 8 weeks guideline ready for summer. Great installers with Steve and Jay. 👍🏼 makes a big difference to the garden already.

Great helpful fitters and excellent product.

Steve and Charlie arrived yesterday morning to fit our pergola. It was an extremely hot day but they worked quickly and efficiently. The job was soon completed and both Steve and Charlie were lovely polite workers.
We are very pleased with our purchase and would definitely recommend to others.

Contacted to advise arrival time. Installation turned up within 5 mins of ETA. Installation was carried out with great care. Installers Steve and Charlie are very polite and professional, did a great job and demonstrated the blinds and roof mechanism. I wouldn’t hesitate to recommend Suns Lifestyle. Customer service prior to delivery and installation was very good as well. The pergola looks fantastic and really transforms our garden.

Ordered in may , we’re told it would be installed end of June now it’s August ???

We purchased our pergola at the Ideal Home Exhibition and although we did not know the size of our patio, they took our order, with the Show Discount applied, and following a survey, undertaken by Steve, we decided on a larger and upgraded product. The installation team of Glenn and Andy were superb. They were very helpful and professional and did a great job. They also cleared away all of the rubbish. We would thoroughly recommend this company and plan to use them again for a pergola in another area.

We purchased the pergola at the Ideal Home Exhibition, we received a date to be installed and Steve and Kieran arrived, they were a great team and possibly the best workmen we have had, they made sure we had it installed in the best place and went over the best positions for the roof in different weather conditions answered all our questions and cleared site at end of installation. Nice polite guys, I would give them 6 stars if I could. We had a problem with one of our screens, it was 10cms short so was unable to fit. Steve reported it to the office and we are waiting for a replacement screen. This is a good product.