Sun Bright Lighting Omdömen 87

I never received my lights and I was supposed to have a credit back and still have not received confirmation on that order.

Easy ordering, timely communications on delivery, efficient process on prior return and final product worked perfectly.

You offer a great price on an item that is very difficult to find. We are happy with the service and the product. Your product appears to be more durable than the original item. We will be back for more of this item.

I hav yet to get a reply to my return text to your representative who said you sent the lights I requested & I replied that they were not & sent a pic w/ my text showing the incorrect light that was sent. I think the persons name is Poyang.

Very quick & responsive. Lights were what I expected especially the color .Easy to install.

Lights came quickly and we love them. Installed easily and look great!

I found my lighting project needs were fair priced and the shipping was very fast.

Ordered an expensive transformer stainless steel wifi enabled unit for one of my clients. Turns out it did not have wifi even though the product page said it did and had a video explaining how to use it. No other options or upgrades to get a wifi, customer service said the wifi description shouldnt have been there.

Client said it was turning on/off.

I called customer service and they said yes they have been having problems with those (but they still sent it out?) and they suggested a plugin which has nothing to do with the problem and would require my client to download a diff app to control the plugin so when transformer turned off and malfunctioned they could turn it back on with separate plugin cord.

RIDICULOUS solution.
Not helpful.

I couldn’t find it near hardware store,
I’m glad I found your shop .

The products did not perform well. The power supply had issues, the kit was 3 years old, and the lights program was not functioning. While customer service did respond to my calls, the solutions were not timely.

Really easy!

Sunbright has the lighting products I needed in stock and shipped them promptly to my home. High quality lighting delivered as promised. I don't need anything else. Thank you Sunbright!

Purchased 2 outdoor lamps that both arrived previously USED. One arrived with 2 stripped wires and the other had cauking on it. Submitted 2 color photos after paying electrician to install the system. Submitted photos and received a RMA for return of two units. Rather than wait for replacement they had me purchase an additional 2 more units and wait for credit. Low and behold I ship the 2 units back and they have the nerve to credit only one after they agreed on the RMA #7USWWPNF to accept both. The arrogance of this company to go back on their word is absolutely appalling to say they arrived USED is disgusting. As they sent us USED landscape lights to begin with. Best advice is to avoid this company at all costs as they are abusive in business dealings and do not honor their word whatsoever. Shop elsewhere!!!

Lights arrived on time and were easy to install

very happy with the 12v bistro lights, quality seems great and lights are bright.

Customer service is terrible. Out of my order of 8 , there was one light fixture not operable. I left 2 VM as I am on EST, and sent 2 emails. No one ever returned my communication. Today, I contacted customer service and spoke with a person by the name of Chase. He was extremely condescending- stating that it was very unusual for them not to return communication and that it was usually his boss that did. He did not own or apologize for my inconvenience and stated he found this to be very curious. That they never have any complaints about this brand of light fixture. I simply asked for a replacement and he stated snd I quote that I would need to pay for the return shipping and that they would evaluate whether it was working or not snd then snd only then would they send a replacement…worst customer service of any online product and the fact that they never returned my initial communication is unacceptable. I have 1 light out of 8 not working. This is why customers shop directly with Amazon because returning a product or getting a replacement is effortless. I have to pay for the return, and was told to read their policy. I ordered my lights on 9/27…called and emailed in middle of October and now it is 11/14. Less than 45 days and Chase from customer service not only was not helpful, but hung up on me.