Still awaiting a refund for returned items. The company drag their heals replying to emails so much so that they can male an excuse that the product was not returned within the 14 day policy. Would no... Se mer
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Det här tycker kunderna
TERRIBLE Company. Poor quality phone case, sent back per instructions nearly a month and a half later still no refund. After sending several emails I have had a couple of responses including one on 1s... Se mer
I ordered a phone case and after almost 2 weeks it hadn't arrived. I got I touch with studio shake and got an almost immediate response to say it had been delivered to my neighbour so picked it up fro... Se mer
I ordered wrong iPhone case, I returned item for a replacement,but it got lost in the post, I some how lost proof of posting, I emailed this lovely lady at customer service, (Carly) and explained the... Se mer
Företaget har svarat
2,3
Dålig
148 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delighted with product and service
I ordered a phone case and after almost 2 weeks it hadn't arrived. I got I touch with studio shake and got an almost immediate response to say it had been delivered to my neighbour so picked it up from there and it fits my mobile perfectly and looks really stylish. Will be ordering again in more colours
12 februari 2026
Omdöme utan inbjudan
Wrong case sent
Wrong case sent, wrong colour and wrong size. Disappointed as its not cheap and I have to pay for return postage. I should have looked at the reviews.
9 februari 2026
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi Christabel,
We have not received this information via email or seen this, can you provide the full details to our email support@studioshake.co.uk
AVOID THIS COMPANY.
Avoid this company.
I ordered an iPhone case as a Christmas gift and it took over two weeks to arrive. When it did, the quality was terrible — no better than cheap cases from Amazon or eBay. Do not be fooled by the glossy images on their website.
The returns process is painfully slow and feels deliberately obstructive. I followed their instructions exactly, yet after 10 days I had to chase them, only to be told they “hadn’t received” the return. Every response is delayed behind automated emails claiming 3–5 days — replies always arrive on the last possible day.
They will not refund you unless you provide proof of postage. It feels like a tactic to avoid refunds altogether, hoping customers lose their receipt. No receipt, no refund.
Even after sending proof of postage, they dragged things out further with a so-called “returns checking process,” then informed me it could take up to another 10 days to refund my card.
Poor quality product.
Slow delivery.
Unhelpful customer service.
Reluctant to issue refunds.
I would never buy from this company again.
1 december 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi Denis,
I’ve just read your feedback, and I want to start by saying I am genuinely sorry. It’s clear we’ve let you down—not just with the delay in your Christmas gift, but with a returns process that felt obstructive rather than helpful. That is never the intention, and I understand why you're feeling so frustrated.
I want to personally look into this to see exactly what happened with your return and why our communication has been so delayed.
Could you please provide your order number or the full name used for the purchase?
Once I have those details, I can track the status of your return in our system, verify the proof of postage you sent, and make sure your refund is prioritized. We clearly have some work to do to regain your trust, but I’d like to start by getting this sorted for you immediately.
Looking forward to hearing from you,
Awful
Awful - a company that has all the hallmarks of being fake. I ordered a phone case with a credit card holder, which arrived quickly, but it's almost impossible to get the cards out once fully inserted. Do they not test products to make sure they're effective?! No response to emails requesting a refund, yet they deluge you with marketing buff if you subscribe.
No phone number on their website, no actual icon where you can chat online.
Avoid!
3 januari 2026
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi Ian,
Thank you for getting in touch. I am sorry to hear about your disappointment regarding your order and we couldn’t fulfil your needs.
I have provided the return details for this item to your email address. Thank you
Do not use this company
Do not use this company. They sent me the wrong item. Not only was it wrong but the quality substandard.
I tried to email to get the actual item I bought but they ignored emails.
7 januari 2026
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi, apologies for your negative experience. Can you provide your order number so i can investigate this matter please. Thank you
iPhone case not functional and return not accepted
The case for iPhone with a flat integrated credit card holder is not functional as one cannot remove the card without removing the whole case. I would not recommend this case. It was for Christmas and went past a 2 week return date so they refused to accept a return. Most companies accept returns after Christmas.
6 januari 2026
Omdöme utan inbjudan
Lovely company…
Lovely company who sorted a delivery problem once I’d raised it. Super product. Welll designed and good quality.
22 december 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi Victoria,
Thank you for taking the time to provide feedback and the kind words. We hope to see you again for your future needs.
Take care and Happy New Year!!
Avoid. Find another supplier
Try to find another supplier. Avoid at all costs. I bought an iPad cover and failed to check the company on Trustpilot. If I had done so, I would have seen the score of 2.3 -- abysmal !
It does not fit.
They have no phone number, and the so-called 'live chat' link can't be found, so no way of communicating. Fortunately, I used Amex, who have given me a refund, subject to the outcome.
Always try to use Amex it you can, their phone service and response is great.
You will see that they have replied below. I have already emailed them on the matter and returned the product. They have not even bothered to read the email, which they had yesterday, before making their reply. This response just confirms my advice = AVOID.
I still have no reply to my email and no response to sending back the defective product. My nake is Chris Skerry
2 december 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi Topher,
Apologies for the issues with your order, in order to look into this further and understand what went wrong. Please could you contact our customer service team with your order details or share this within this conversation? As we are unable to locate your order and now received any communication to our inbox.
support@studioshake.co.uk Your feedback is important, and it helps us improve.
This company is a FRAUD
This company is a FRAUD. They will give your details to others .Shame there is no 0 star option. No way to return nor refund. Avoid.
4 november 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi Julie,
We'd appreciate the chance to look into this further and understand what went wrong. Please could you contact our customer service team with your order details? support@studioshake.co.uk Your feedback is important, and it helps us improve.
Good choice
Ordered leather phone case on the Mon came on the Thur. Good quality case at a very fair price. Very happy with it
22 oktober 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi Stephen,
Thank you for your review and words, take care and hope to see you soon! From the StudioShake Team!
scam company send different cheaper…
scam company send different cheaper products to those pictured AVOID.
25 oktober 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Thank you for taking the time to leave your feedback. We are genuinely concerned by your experience and apologize that the product you received did not meet your expectations or our standards.
We ensure the quality of all the items we sell,. We have a rigorous quality control and fulfillment process to ensure the product you see advertised is the exact item you receive.
Truly great service
Truly great service. I ordered the wrong size phone wallet and sent it back for a complete and swift hassle free replacement.
8 september 2025
Omdöme utan inbjudan
Rubbish
Rubbish! Ordered case for my iPhone 14. Didn’t fit phone and if you put a card in the slots wouldn’t close.
Very cheap and nasty. Went straight in the bin!!!!
11 juli 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi
We're truly sorry to hear that the iPhone 14 case you ordered was such a disappointment and didn't meet your expectations. It sounds like you experienced multiple issues, from the fit to the card slots, and that's definitely not the quality we aim for.
We'd appreciate the chance to look into this further and understand what went wrong. Please could you contact our customer service team with your order details? support@studioshake.co.uk Your feedback is important, and it helps us improve.
I ordered wrong iPhone case
I ordered wrong iPhone case, I returned item for a replacement,but it got lost in the post, I some how lost proof of posting, I emailed this lovely lady at customer service, (Carly) and explained the situation, Carly said that as a gesture of good will she would replace the item. I highly recommend this company and will definitely use them in the future. Many thanks Carly. John Eaton.
1 juni 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi John,
Thank you for your kind words, it means a lot to our business. We are happy we have customers such as yourself and lets us know we are on the right track! Take care and see you soon John!
Thank you
Carly
Helpful and efficient
Just to say many thanks to Carly for sorting a replacement for a lost order very efficiently,the products ordered are of very good quality and well priced.
Thanks Alan
1 maj 2025
Omdöme utan inbjudan
Worst company I have ever dealt with
I bought a phone case which is extremely bad quality. It immediately began to peel, crack and discolour. I have been trying to contact the customer service for 4 months and have had no response to any of my emails. NEVER use this company, they are drop shipping cases off of temu and have no real staff
24 april 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi Leah,
It's truly disheartening to hear about the poor quality of the phone case and the lack of response from our customer service team. We sincerely apologize for the frustration and inconvenience this has caused you.
We acknowledge that your order was placed in December 2024, and we received your initial contact on March 19th, 2025, regarding the discolouration of the case. While it's possible that some discolouration can occur due to normal wear and tear and usage of the product over time, we understand your disappointment that this happened within nearly three months of use.
Unfortunately, as this timeframe falls outside of our standard warranty period, we are unable to offer a refund or replacement in this instance. We truly regret that we cannot provide a more favourable resolution.
We are taking your feedback seriously regarding both the product quality and our customer service responsiveness. We are actively working to improve our processes to ensure that our customers receive both high-quality products and timely support.
Thank you for bringing this to our attention. Your feedback is valuable as we strive to do better.
Bought a phone case which didn’t fit my…
Bought a phone case which didn’t fit my phone. I had to pay for the return and it’s been almost more than 10 days that nobody gets back to me. I sent them several emails and they keep ignoring me.
No refund has been received. Very disappointed
21 mars 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi Mirela,
We sincerely apologize for the unacceptable delay in processing your refund and for the lack of communication you've experienced. We understand how frustrating this situation must be, and we are truly sorry for the inconvenience caused.
We have now processed your refund for the returned phone case, and you should see the funds reflected in your original payment method within 3-5 business days. Please note that processing times can vary depending on your bank or payment provider.
We are also addressing the internal communication issues that led to your emails being overlooked. We are taking steps to ensure that all customer inquiries are handled promptly and efficiently in the future.
Once again, we apologize for the extended delay and any distress this has caused. We value your business and hope that this resolution demonstrates our commitment to rectifying the situation.
If you do not see the refund reflected in your account within 3-5 business days, please do not hesitate to contact us immediately by replying to this email, and we will investigate further.
Thank you for your patience and understanding.
Sincerely,
Absolute waste of time and money
Absolute waste of time and money. Took 3 days to get a response by email by which time they wanted photographic evidence which was no longer possible due to the length of time it took to reciece a response. The screen protector doesn't allow your fingerprint to be recognised. This left my phone locked and the only option was to take the screen protector off to turn off the sensor but this cracked the screen protector. I cannot express enough to avoid this as much as possible. Far better options on Amazon.
21 februari 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi Jack,
We are truly sorry to hear about your frustrating experience and the issues you encountered with our screen protector. We understand your disappointment with the delayed email response, which unfortunately prevented you from providing the requested photographic evidence. We sincerely apologize for this lapse in our response time.
We also regret to learn that the screen protector interfered with your fingerprint recognition, leading to your phone being locked. We understand the frustration and inconvenience this caused, and we are deeply sorry that removing the protector resulted in it cracking.
To explain our refund process a bit, it's necessary for us to have either the physical item or photographic evidence to verify any reported issue. This allows us to assess the product's condition, identify potential manufacturing defects, and ensure fairness for everyone. Without this, it's difficult for us to confirm if the problem stemmed from the product itself, and it helps us prevent any fraudulent refund requests. Additionally, returned items are inspected by our quality control team to identify recurring issues and make improvements. Disposing of the item eliminates this important step. A policy requiring returns or evidence also helps prevent abuse of the refund system. Without it, claims would be hard to verify, potentially leading to financial losses and higher prices for everyone. This is a standard practice for most retailers, both online and in physical stores. Ultimately, without visual proof or the item itself, we cannot verify any claim, and therefore, we must deny the refund request.
We value your feedback and will be taking your comments regarding the fingerprint sensor compatibility and the product's durability into serious consideration. We are continuously working to improve our products and services, and your experience will help us identify areas for improvement.
We understand your recommendation to explore other options on Amazon, and we respect your decision. We once again apologize for the negative experience you had with our product and our customer service.
Very poor customer service for refunds
Bad customer service
Unfortunately one of the items sent to me arrived broken. Studioshake were very good in replacing it however by the time I returned and received the new item it was too late (as it was for a present).
I returned the item with proof of postage. I contacted them to ask where my refund was and had to send the proof to them. Now after another week I still have not heard from them despite chasing up by email. Poor service and reading some of the reviews on here I would be wary of buying things sadly. If Studioshake read this, I would really appreciate some contact as to when I will receive my refund. Very bad customer service and I wonder if they are going to refund me at all.
7 februari 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi Fiona,
We sincerely apologize for the negative experience you've had with our customer service, and especially for the delay in receiving your refund. We understand your frustration, particularly as the replacement item arrived too late for its intended purpose.
We want to assure you that your refund has been processed and should arrive in your account within 3-5 working days. There was an unfortunate delay in our system which prevented the automatic processing of your refund after we received proof of postage. We are working to rectify this issue to prevent similar situations from occurring in the future.
We regret that our communication regarding your refund was not as prompt as it should have been. We value your business and are disappointed that we fell short of your expectations. Please accept our apologies for any inconvenience or distress this has caused. If you do not receive your refund within the stated timeframe, please don't hesitate to contact us directly so we can investigate further.
3 weeks and still no refund
Studio Shake received returned products from me on 8 Jan, but no confirmation of this and of when my refund will be issued. Poor service. Again.
28 januari 2025
Omdöme utan inbjudan
Svar från studioshake.co.uk
Hi Adam,
Thank you for providing your proof of postage, I have now processed a full refund in line with your direction to the original payment method. Your refund will be received within 3-5 working days, thank you for your patience on this matter.
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