Stuart Turner Ltd Omdömen 673

Extremely knowledgeable and helpful person I spoke to in the technical department who patiently talked me through and explained everything I needed to know regarding the pump in very relatable layman terms. She totally understood my incapacity to understand flow rates, plumbing etc and I found the whole conversation extremely instructive. My pump wasn't switching on my shower. She talked and walked me through all the steps to find a solution and we ascertained that the pump was working fine, but I had the wrong pump fitted. She advised me on the type of pump I needed and the reasons why; which even with my totally non plumber/technical head i understood. Also she was a lovely person to deal with and it was extremely easy to get through on the phone - non of this you are number 10 in the que etc. Really recommend this company for their customer service.

Had an issue with a V200 iboost with a leaking seal. Eddie could not have been more helpful. Was efficient, did everything over the phone whilst we emailed the necessary documents / confirmations between ourselves. 15 minutes on the phone and it was all sorted. New pump dispatched and engineer to ring me within 24 hours to arrange fitting. Couldn't be more pleased with the service, which is a rare thing nowadays!

I fitted a Showermate pump four months ago and it is now leaking from the impeller. I phoned StuartTurner and it is clear the TechAssist team are there to avoid addressing build issues but to rather to find excuses to blame the installation and not provide a replacement. I was told the pump will not be replaced because it is feeding a shower and two sinks. The sinks are in two different rooms therefore it is deemed outside their interpretation of the product description. Their own document on their websites states the pump will service ‘four individual outlets, including one shower within a single bathroom.’ Either they have worded the document very badly and actually meant (four individual outlets in a single room, one of which may be a shower) but their laziness and poor English is now my problem. The agent I spoke to was helpful but his supervisor who he had to refer to seemed to be particularly difficult and even refused to come to the phone to speak to me to explain his rational, which I thought was pathetic. It’s back to Salamander for me for all future pumps and I suggest other buyers take note.
Following the response from StuartTurner they have clearly not read their own manual. Interestingly the manual on their own website makes NO reference to the outlets having to be in a single room but the one linked via Toolstation does. As they do not have dates it is impossible to see if they updated the guidance but forgot to update their own website or if they have changed the wording to make it ambiguous at best. In reality what difference does it make if one feed goes through a stud wall to another sink. It is a simply a very clumsy technical get out. Either way I have learned my lesson with this company and will never use them again.

Plumber here been in the trade for years, fitted a Stuart turner pump for a customer lasted all of 4 months, I replaced the pump for another pump and Stuart turner wouldn’t refund on the faulty pump, they just wanted it for testing, so the could test it and then return me a faulty pump, never ever again will I buy a Stuart turner pump stay away

I wrote a review on 17th of July 2025 about a faulty pump that was only 2 years old and it was in a spare room so didn’t get used much anyway after a lot of messing about they sent out a new pump which I fitted only to find this one was damaged too . So another one which was sent out had a damaged cable so the customer asked if they can keep the salamander pump that put in temporarily cause they lost confidence in the brand so if your pump packs up you will receive a refurbished pump not a new one .
The company got in contact to sort the problem in the end

I spent 30 minutes on the phone to an agent last Friday and was assured of a call back once I had sent photos through, this callback never happened. I emailed twice and no reply so I had to call again yesterday and spent another 51 minutes on the phone only to be told they would not honour my warranty. Whilst the lady I spoke to was excellent , this is no reflection on her, its the company I'm annoyed with. They tell me it was installed incorrectly, but that is the set up from when my apartment was built and set up by a registered plumber. I was told that the Monsoon was the top of the range pump and spent a lot of money on it only for this to happen, it worked perfectly for the last four years for something that is installed incorrectly! I'll never purchase a Stuart Turner product again. I am a week without water with two young children and will now have to pay out another €1000 euro or so to have this rectified. Bitterly disappointed.

Solved my pump issue, very helpful and took time to thoroughly go through the details. Let me know the part required to fix it.

Jason at Stuart Turner has been a great help and offers a prompt support to register a new booster pump install. I have ish all technical advises be professional and care for the clients and installed as Jason . Very happy with Stuart pumps help line. Thank you

The customer service department is very helpful

I had a small leak from my the engine of my Monsoon pump and spoke to Eddie McCreadie. He was very helpful and pleasant to deal with and has agreed to provide me with a replacement pump. He also made a number of helpful suggestions to improve the current supporting plumbing pipework to ensure that my warranty is maintained.

I spoke with Eddie. He was clear, polite and patient. It was to set up my guarantee for a shower pump that my builder has just bought and installed. Once he took all the details, he sent an email and waited till I sent photos of proof of purchase and then confirmed back the details of my guarantee. It was lovely to deal with a person and company who are not only friendly but also patient in dealing with ordinary members of the public (as well as those in the building business)!

Excellent service. Very helpful and took the time to listen and advise appropriately. Very impressed.

I have had a Stuart Turner pump in my house for the last 20 years, and every time I have called the help technical line, someone has been so helpful. Today I spoke to Rowland Davies, and he went out of his way to help me with all my questions. I will always buy Stuart Turner pumps as their after-sales service is second to None. Thank you

Helen was very helpful and went through all the issues I currently have and offered practical solutions for the problems I am having

Company and the individual technician were thorough in their over the phone tests and diagnosis but when it was found the Mains Boost pump not performing correctly, then no question in sending me an email confirming replacement under the 5 year warranty and that the engineer would be making contact within 48 hours to arrange site visit.

Both Helen and Eddie were really helpful and very professional in dealing with my issue. The end result is great...my customer gets a new shower pump (old one leaking) and I get happy customer!

Had an issue with my Monsoon pump from 2018. The pump was making a whirring sound however was not firing. It was out of warranty. Rang the technical department. Very helpful and sent over a solution by email. My gas engineer was able to follow the guidance and it now works as new. Thank you so much Rowland!

I recently had the pleasure of working with Matt Coates, a service engineer from Stuart Turner, who replaced our entire iBoost V200 system. From start to finish, Matt demonstrated an outstanding level of professionalism and efficiency. His thorough knowledge and expertise made the process seamless, and he took the time to explain everything clearly.

Not only did he handle the installation with precision, but his commitment to great customer service truly set him apart. The company, along with its manager Jason, was outstanding in organizing this repair and replacement, especially given the extraordinary circumstances. Honestly, I can’t express in words how grateful I am for their support. I highly recommend Matt and Stuart Turner for any service needs. Thank you for a fantastic experience!

My Stuart Turner Monsoon 3 bar shower pump was not turning off when the shower valve was closed. I contacted the ST helpline and spoke to Eddie McReadie who asked me to carry out the flow switch diagnostic steps 1 to 4 then get back to him with the outcome. The test stopped at step 2 indicating the hot water pump shutoff magnet was sticking. Eddie recommended to replace the Monsoon Flowswitch kit 31777, which fixed the problem.

Product registration was helpful and quick