Stuart Turner Ltd Omdömen 673

Service and delivery and customer service all 1st class.Will use again and tell friends.
PETE LEDGER

The pump on our booster tank water pressure system started leaking. I called Stuart Turner and they confirmed the pump was still under warranty. Within a week they had sent an engineer to us with a replacement pump and all was fitted and working again. First class customer service. 👌👍

We bought a replacement Stuart Turner pump as our existing one which had worked seamlessly for 12 years finally expired. The new pump had some issues as it would turn on and off when the cold water was running. After contacting Stuart Turner - Eddie helped us sort the problem out. Before sending over an engineer we had to re-work some of our existing pipework to conform with the Stuart Turner specifications (in the end this proved unnecessary as it was the pump that was faulty). However, once this was done Eddie arranged an engineer to come and fix the problem - which they did very quickly. The after care service was good despite having to pay an additional £400 to change the pipe work before an engineer could be sent out.

Phone call answered promptly, professional technician (EddieMcCreadie) answered the call. I was able to allow him to hijack my phone camera to allow him to see the installation (VERY impressed at that technology!).
Sent a replacement pump without quibble, arrived the next working day.
First class customer service

Good relaxing day, learnt more than i thought i would, good to see a British manufacture up against the imports doing well. Interesting walk around the production floor. Adam was knowledgeable on the products and advise on specification.
Would recommend attending the course to as think it is good to have this additional training.

I spoke to Jason on the technical desk. He was Incredibly helpful and exceptionally knowledgeable. He correctly identified exactly which sort of pump I required for my customer and followed up our conversation by sending a great deal of pertinent information across. His help directly benefited my customer and ensured that the negative pressure pump I required was the correct one.

dealt with eddie mcready today and he was great.
done everything needed and promptly

Eddie McCreadie was extremely helpful with a warranty enquiry & a technical question.
Wait time on line too long, email support is available but as a busy installer, getting a question answered is essential when needed.

The training was fantastic, very clear and informative, delivered with professionalism and fun
Factory tour was also great! Very clean and well organised facilities
Thank you Adam 👍🏻

Very helpful support technician, Waleed. Managed to get all of the detail from me via phone link and arranged for visit to repair/replace pump. 5/5. Spent far to long on hold getting through. So frustrating. 1/5.

Replaced shower pump 3 times, all suffered from warn out bearings. would have expected them to last longer.Not be using that make again.

Dealt with Helen Tomsett in Technical Support who was knowledgeable and accurate in her description of what was needed and how to carry-out system checks. Her verbal instructions were followed-up with details and diagrams sent by email.
I have had support several times from the technical team at Stuart Turner over the 20 years that we have been using their pumps and they have always been pleasant, cheerful and extremely helpful. It is a pleasure to deal with the company

Needed to contact company as pump had problems and Helen was simply wonderful and so very helpful. A genuine lovely person !

Helen emailed me a check list and once I’d established what was needed I rung back fo the parts I needed. Sadly Helen wasn’t available but her colleague advised on the necessary parts information and I ordered the parts from a recommended supplier.

Sadly no warranty offered, but parts reasonably priced so all is well now.

Thank you Helen …

Reminder from previous traning and latested updated inform regarding the various scenarios.

Great customer service thank you

Fantastic product knowledge, great meaningful presentation. Provided the exact information needed to install the correct pump for different system installations. Overall very professional.

Eddie McCreadie was excellent; patient, knowledgeable, and clear. He explained the likely cause of the issue i was having with my pressure pump recycling. He sent me an email explaining the checks that need to be run, walked me through the website to the parts that may need replacing, and he pointed me to reliable service engineers. He also guided us in the right direction to think through different hot water system options for our home.
Really informative, professional support. Thank you, Eddie!

Jason Acock could not have been more helpful. He quickly confirmed that my Monsoon Twin pump had failed, and immediately arranged for the delivery of a replacement pump and collection of the seized one. He was extremely friendly and easy to communicate with.

My only issue was that when I made the initial call to the Customer Service number I was 16th in the queue and it took almost exactly 4 hours (!!) before I was put through to Jason.

I emailed Eddie that the replacement pump was not working.
He called me to run a test on the pump before he could replace it.
He said to put a magnet on the bottom of the pump and he could hear the hissing sound and was not starting.
He said that the pump needed to be replaced and he arranged for a plumber to replace the new pump.
This was done after a week as the plumber was waiting for the pump to arrive..
All in all, the pump has been replaced and we are happy. We thank Eddie for his help and for replacing the pump.

Customer telephone service needs to be improved as you can wait for an hour before anyone answers.
Not sure if anyone answers though.