Brighton & Hove Streamline Taxis Omdömen 

Booked a cab several hours in advance using their app. Got a message saying cab nearby though the tracking showed it was nowhere near me. A further message stated the cab was turning into my road (it wasn't), it was outside my house (it wasn't, I was sitting oustide waiting for it) and another message to say it had picked me up (it hadn't). Cab turned up 15 mins late and told me that he'd only just been notified of the job.

I phoned the following day and explained that I wanted to understand what had happened. Spoke to a lady who couldn't have given less of a toss. She made various ridiculous excuses - maybe he picked up someone else, perhaps he had a domestic emergency. She said 'all our drivers are self-employed' as though this was an excuse for their shoddy behaviour. This is the third time in a few months that I have been let down.

I needed to get my whippet to the vets for an operation and Streamline provided two lovely, pet friendly taxi rides for us. Thank you

Absolutely brilliant.would recommended to anybody who needs a caring firm.

Used your taxi service on 11/6/26 from Brighton to Epsom. One of our party is a nervous traveller but felt totally safe and comfortable as our driver was friendly, professional and competent. Please pass our compliments onto him. Thanks.

Ordered a taxi, arrived on time - driver helped me with the luggage and was friendly and helpful

Having waited for over an hour for a people carrier from another company, this one arrived within ten minutes.

Sounds good to me!

Maria and Peter were my drivers on Tuesday 10th February 2026.I had just come out of hospital a few days earlier after major brain surgery and I requested that they drive slowly to /fromHavenshealth Medical Centre (they did) and she insisted on walking me into my doctor surgery and Peter insisted helping me walk down my drive to my house until my husband came out to collect me.Both drivers were exceptionally helpful and it was a pleasure to have received such considerate support from them.
A kind and caring lady and gentleman who are an an asset to the team.

Get an Uber.

Booked a taxi, it turned up 25 minutes after the arranged time causing us to miss the start of our show.

Seriously, just get an Uber

Booked a taxi to get shopping home. Usually really helpful but driver seemed to just assume mobility level from looking at me despite to the taxi being really high to get into. Would have been nice if ramp thingy was offered since I am not Lara croft !

My wheelchair was damaged while being loaded into one of their vehicles. The chair was only 10 days old. I had no issues self-propelling before the journey, but afterwards the brake was stiff and unusable. The driver denied responsibility, and when I raised it with the manager, he dismissed my complaint without even considering the possibility that the driver was at fault.

What hurt most wasn’t just the damage, but the attitude — my word as a disabled passenger was treated as if it carried no weight. Very poor customer service and a dismissive approach to accountability.

Very disappointed. Booked return to Gatwick. They got the pick up point completely wrong after I repeated it several times. Also decided to charge an extra £96 !Blamed the trainee for the mistake. Not so much as an apology !! Should have kept o be original quote. Never again.

Not dog friendly, would leave zero if I could, despite adding a note on the app booking saying we had a dog, the driver arrived and refused to take us as we had the dog! Rang the booking line to be told best to ring as app doesn’t relay messages, so why have them! Won’t be using an anti dog taxi service again

This is the worst taxi company I have ever deal with. They are scammers.
Took the money in advance to collect me from Gatwick and never showed up saying I gave them the wrong information, although I received their pick up confirmation with all the right details on it. Will never use again

Booking confirmed at 1954hrs for a 2200hrs pickup. Called Streamline at 2236hrs, controller said the journey had not yet been allocated. At 2250hrs I walked to rank and got a taxi straight away. At 2300hrs I received a call to say my taxi had arrived. So much for the confirmation. Bad service.

There is no point prebooking with streamline. They do not turn up at the time you have booked leading to problems with evening bookings, appointments & trains you need catch.

Do NOT use this company, they will rip you off.
Please DO NOT use this company.

I was let down badly last night. I have a broken ankle and fractured kneecap so pre-booked a taxi to pick me up from Concorde 2 after a concert. It failed to turn up. They said they were busy and were trying to find me a cab, so my pre-booking was a complete waste of time. I stood waiting on crutches and wearing a surgical boot. I was apparently a priority.
In the end a lovely couple leaving Concorde 2 gave me and my friend a lift home in their car.
I still haven't had a call from Streamline to say they have got me a cab....so as far as they're concerned I could still be waiting there!

Ordered for 04.15 and turned up promptly as always

Desperately needed to get home from Worthing A&E, it was a Bank Holiday Saturday and 3 am. Easily booked by phone an accessible taxi as I have a powered fold-up wheelchair. Paid via an efficient link, taxi arrived quickly with lovely driver who was disability aware. Thank you so much Streamline, you rescued me.

Prebooked a taxi with 1 hour notice. The taxi didn't arrive and the operator said they couldn't guarantee the pick up during busy hours. I spoke to the operator 3 times who informed me that drivers kept taking other jobs instead. I don't see why they have an option to pre-book if they are not going to honour the pickup time.

The taxi then went to the wrong address to pick up.
Eventually turned up nearly 30 minutes late.

Not happy when we're in the centre of town, its a 10 minutes journey and there are plenty of taxi's in the city.