Not sure how my order passed Quality Control! The exterior Strathberry box arrived covered in marks and scratches. Underneath the tissue paper the dustbag was filthy and covered in marks and l... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This was my first purchase from Strathberry, and it will not be my last! It’s such a beautifully crafted bag, and very unique. I love all the details. You can tell it’s made from high quality material... Se mer
Företaget har svarat
Once again, Strathberry nailed it—this bag is absolutely gorgeous. You really can’t stop at just one. It’s the kind of piece you end up wanting in multiple colors for different seasons and occasion... Se mer
Företaget har svarat
Very easy order process, the parcel arrived well packaged and the Strsthberry logo box plus dust bag made the product feel special. The bag itself is gorgeous - the leather is lovely and soft and th... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Shop the Strathberry collection. Discover luxury handbags, leather tote bags and designer purses. Designed in Scotland, UK and handcrafted in Spain.
Kontaktuppgifter
Storbritannien
- strathberry.com
4,3
Utmärkt
453 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing products at reasonable price…
Amazing products at reasonable price tags.. Good in store experience :)
7 april 2026
Omdöme utan inbjudan
Would Absolutely Recommend!!!
In-store services were excellent. Staff were really helpful in ensuring I went with the size bag that would work best for me. Love love love my bag - I got the Mosaic bag. Haven’t put it down since I made the purchase and looking forward to getting the Nano as well. Highly recommend.
8 april 2026
Omdöme utan inbjudan
Poor Quality Control and Unresponsive Customer Service
Not sure how my order passed Quality Control! The exterior Strathberry box arrived covered in marks and scratches. Underneath the tissue paper the dustbag was filthy and covered in marks and loose threads. The Mosaic bag itself has damage to the metal components. The detachable strap (very messily wrapped) has glue balls on the end which are covered in red fluff!
Customer service are completely unresponsive and according to their social media team 'very busy' but will respond at some point!
The bag was purchased for an event and I have now had to take time out to go and buy a replacement piece.
The boutique staff are lovely and always very helpful but completely let down by QA and customer service.
I also purchased a bag from DeMellier the week before and they have been fantastic! The bag arrived beautifully packaged and customer service was amazing and responsive.
16 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you for your feedback!
We’re very sorry to hear about the condition your order arrived in. This is absolutely not the standard of packaging or quality control we expect, and we completely understand how disappointing this must have been, especially given the occasion you had planned.
We also appreciate you including detailed images in your email, as this is incredibly helpful for our investigation, and we will continue to review this as a priority to ensure we reach the right resolution for you as quickly as possible.
We truly appreciate you bringing this to our attention and apologise again for the experience you’ve had.
Disappointing quality control
I bought the Midi Tote in Bridle Leather Whiskey in January and returned it due to what looked like grease stains. Unfortunately, that colour had then sold out, so I accepted a refund.
It came back in stock this month so I repurchased it. However, to my surprise and mild annoyance, it arrived with scratches and stitching issues. At this point, I thought, okay...third time lucky, so I opted for an exchange, which I was told would be thoroughly checked before dispatch.
Well...the third bag arrived today, and guess what? It's damaged AGAIN! There's a scratch and a small dent on the front. They're not huge flaws, but if I wanted a scratched bag, I would have bought it second hand.
This was my first experience with Strathberry and it has been so disappointing. Especially as I've had my eye on this bag for ages. To their credit, Strathberry's customer service is responsive and did honour the sale price I paid for the first bag on my second purchase. However, their quality control definitely leaves something to be desired. The bag looks to be out of stock online so now I need to decide whether to live with it or arrange ANOTHER return.
17 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you for taking the time to share your experience.
We’re truly sorry to hear how disappointing this has been, especially after multiple attempts to receive your bag in perfect condition. That’s certainly not the standard we aim to deliver.
We completely understand your frustration, particularly as you’ve been looking forward to this style for some time.
While we’re glad our team has been able to support you so far, it’s clear we’ve fallen short when it comes to quality checks, and we sincerely apologise for this.
Please do reach out to us directly; we’d really like the opportunity to review this again and find out whether there could be an alternative resolution for you.
Shipping to an extra week to get here…
Shipping to an extra week to get here but purse is good quality
13 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thanks for your feedback, and sorry your order took longer than expected to arrive.
During sale periods we receive a much higher volume of orders, which can occasionally increase processing and delivery times.
We’re glad you’re happy with the quality of the purse, and we appreciate your patience and understanding.
Beautiful bag helping my recovery
I’ve wanted to treat myself to something special following 2 dreadful health diagnoses. I have a tiny amount of disposable income to play with and searched the internet for hours to find that special thing. I love the Princess of Wales and her style and saw her with one of your bags. That led me to your site and your fabulous bags! Oh my, they took my breath away!!! Scottish heritage, even better, my Grandfather was Scottish. Trawled through them all, every detail, the size, the shape, the look. Taking into account my budget and requirements I found my perfect choice and couldn’t believe it was discounted !! I ordered it straight away and it arrived promptly. It’s sat in my view right now, beautiful, gleaming, smelling gorgeous. I’m just waiting for the day, not too long now, that I can wear it. Got my outfit planned, my route, where I’m going and will make sure my beauty is on show all the way through my first venture after my recent surgery. It’s actually helping me make sure I do everything I can to get fit and well quickly. It’s just a bag! Ha ha, oh no it’s not xxxx
5 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you for taking the time to share such a personal and heartfelt review.
We are truly honoured that you chose one of our pieces for something so meaningful to you. It is especially touching to hear how your discovery of our brand through an appreciation of style, heritage, and craftsmanship led you to a design that feels so right for you, and that the Scottish connection resonates with your own family history.
We are delighted that your bag has arrived safely and that it has brought you such joy. Every piece is created with care, and it means a great deal to know it has found a place in your daily life and in such an important moment for you.
We wish you all the very best with your continued recovery and hope your chosen outing is a wonderful milestone when the time feels right. It is a privilege to be even a small part of that journey.
If there is ever anything we can do to assist you in the future, we will be here to help.
Never received parcel
I placed a bag with strathberry n it was bank holiday when they had a good deal so I ordered a bag for myself. FedEx was suppose to deliver bag 10th April (I was in the whole day) FedEx said they delivered to neighbor no 11 check neighbor they never had it..
No signature or photo where parcel been delivered too.
I find this shocking with FedEx.
Contact strathberry Monday they said they contact FedEx..
fedex contact me Tuesday saying it was delivered to a different neighbor no 7 but tracking states no 11. Knocked on door 7 n they never had the parcel..
FedEx said they was gonna get the driver to come n knock on my door with the parcel on that Tuesday.
no FedEx.
I’ve been ringing strathberry every day n talking to Kirsty who dealing with my parcel.
FedEx have now said they picked the parcel from the neighbour n handed it over to me. 16th April. This is not the case. FedEx closed the case.
No signature no proof of delivery I find this absolutely shocking for FedEx not given proof of there parcel especially for handbags.
I get email from Kirsty saying FedEx got gps location where parcel been delivered. It’s not my address it’s few roads away.
How can FedEx lie about a parcel I’ll never received.
I will take this further as I spend £205 on handbag I never received..
Absolutely shocking service from both parties especially FedEx.
10 april 2026
Omdöme utan inbjudan
Svar från Strathberry
We are truly sorry to hear about the experience you’ve had with your order and completely understand how upsetting and frustrating this situation must be for you.
We want to reassure you that this has been escalated with the FedEx and is being actively pursued on your behalf, as we fully appreciate how important it is to get clear answers and a fair resolution.
Please be assured that we are continuing to work closely with the courier and are doing everything we can to resolve this as quickly and thoroughly as possible. A member of the Customer Care team will reach out to you directly once we have further information to share.
We are once again very sorry again for the distress and inconvenience this situation has caused.
Shipping is very fast
Shipping was very fast , I always received updates on the tracking site as well
4 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you for your lovely review!
We are so happy to hear that your bag arrived quickly. We hope you enjoy using your Strathberry pieces for many years to come.
Gorgeous bag
I purchased the Midi Tote in khaki and I absolutely love it. It’s the perfect size for every day wear. The leather is silky and the details, beautiful. Would recommend.
9 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you for your kind review. We’re so pleased to hear you’re enjoying your Midi Tote in khaki.
It’s wonderful to know you appreciate the feel of the leather and the detailing, and we really value your recommendation.
Thank you for taking the time to share your experience with us.
Great Experience
Going into the Strathberry store, the sales reps were super friendly and knowledgeable. They weren’t pushy and very willing to help!! I have also ordered online and the process is so easy and fast delivery to The States.
6 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you for your lovely feedback. We’re so pleased to hear you enjoyed your visit to the store and found the team welcoming and helpful throughout.
It’s also great to know your online experience and international delivery went smoothly. We really appreciate you taking the time to share your thoughts and hope to see you again in the future.
I absolutely love this brand
I absolutely love this brand. The quality is amazing, the variety of the designs means they have something for literally every occasion. My only problem is the side eye I get from the other half when I walk in the door with a new one. Not that it will stop me going back to the team at Burlington Arcade anytime soon!
30 mars 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you so much for your kind feedback. We’re so glad to hear how much you love the brand and the variety across our designs.
It’s also lovely to know you’ve had such a great experience with the team at Burlington Arcade. We really appreciate your support and look forward to welcoming you back again soon
My wife had shared that she loved…
My wife had shared that she loved Strathberry bags. Honestly, picking something out she liked was a neat process of getting to know my wife’s fav colours and there was lots of selection to pick from. When her bag arrived she cried with how much she loved it
15 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you so much for sharing this lovely story. We’re delighted to hear that choosing the bag became such a special experience for you, and that you were able to find something your wife truly loves.
It means a great deal to know the gift was so well received, and we really appreciate you taking the time to leave such thoughtful feedback.
A superlative shopping experienceThe staff was so attentive
The staff was so attentive, helpful, patient, and friendly. Could not have been a more enjoyable experience. The product line is stunning and unique!
17 september 2025
Omdöme utan inbjudan
Svar från Strathberry
Thank you so much for your kind words. We’re delighted to hear you had such an enjoyable experience and that our team made you feel well looked after.
We really appreciate you taking the time to share your feedback and hope to welcome you again soon.
First time purchase, obsessed!
This was my first purchase from Strathberry, and it will not be my last! It’s such a beautifully crafted bag, and very unique. I love all the details. You can tell it’s made from high quality materials. Processing and shipment was very quick, considering it was an international purchase. Love the cute box and wrapping upon delivery!
13 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you for your lovely feedback. We’re so pleased to hear that you’re happy with your purchase and that everything from the product to the delivery and packaging met your expectations.
We really appreciate you taking the time to share your experience.
Beautiful products
Beautiful products, quality materials, exclusive designs. Have purchased several items from different ranges and delighted with every one. Packaging and delivery excellent too.
4 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you so much for your lovely feedback and continued support. We’re delighted to hear you’ve been happy with pieces across different ranges and that the quality, design, and materials have all met your expectations.
It’s also great to know that the packaging and delivery have been excellent for you too. We really appreciate you taking the time to share your experience, and we look forward to helping you find your next favourite piece soon.
Svar från Strathberry
Thank you for your kind review!
You're feedback means a great deal to us and we are so glad to hear that your wife loved her Strathberry Piece.
We truly appreciate your support.
Absolutely delighted
Absolutely delighted. The colour and quality of the leather are fabulous. I had been concerned that the magnetic fastening might be inadequate and the bag would fall open spontaneously (ref. image of Princess of Wales at a previous carol concert) but that has not been a problem.
14 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you for your kind review! We’re delighted to hear you’re pleased with the colour and quality of the leather.
We’re also really glad to know the magnetic fastening has proven secure and that your concerns have been put at ease. It’s great to hear the bag is working just as intended in everyday use.
If you ever have any questions or need anything in future, our Customer Care team are always happy to help.
Ordered a bag online in the sale, 6 days later told it’s unavailable, yet is showing available 7 days later at full price
I ordered a bag online in the sale, paid for immediately. It took 6 days for Strathberry to contact me by email to inform me that the bag I purchased was no longer available according to their Fulfilment Team. I’ve just checked online (their sale has finished), and guess what. The bag I ordered IS STILL AVAILABLE to be, at full price.
As you can imagine I am extremely disappointed. It’s now 7 days since I placed my order, I still haven’t received a refund for the bag I was told isn’t available (but it actually is online) and I haven’t received notification that the other items included in my order have been dispatched. I loved Strathberry bags, both style and quality, however this incident prompted my decision not to purchase anymore or provide any recommendations for the company in the future.
14 april 2026
Omdöme utan inbjudan
Svar från Strathberry
We’re very sorry to read your review and fully understand how frustrating and disappointing this experience must have been.
Due to a technical stock discrepancy on our website, the item you ordered remained visible for purchase despite having already sold out. We appreciate how confusing it must have been to then see it still displayed online, particularly at full price. As soon as this was identified, an urgent request was raised for its removal, and this has now been actioned.
We can confirm that your refund for the unavailable item has now been processed, and we can also see that the remaining items in your order have since been delivered. Please accept our sincere apologies for the delay, as well as for the lack of timely communication, which is not reflective of the standard of service we strive to provide.
Please be assured that this matter has been escalated internally and is currently under review to ensure improvements are made and to help prevent similar issues in the future.
We truly value your support and are sorry that this experience has impacted your perception of us. Should you require any further assistance, our Customer Care team would be delighted to help.
Staff were very friendly in Covent…
Staff were very friendly in Covent garden shop and then i ordered online . Service was very good and quick. Bag came beautifully presented.
7 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you so much for your kind feedback!
We're delighted to hear that you had a great experience both in our Covent Garden shop and when ordering online.
It’s wonderful to know our team made you feel welcome and that your order arrived quickly and beautifully presented.
We really appreciate you taking the time to share this, and we hope to welcome you back to store soon!
Happy Customer
Very easy order process, the parcel arrived well packaged and the Strsthberry logo box plus dust bag made the product feel special.
The bag itself is gorgeous - the leather is lovely and soft and the stitching and cut is excellent.
I would definitely recommend and will buy again.
4 april 2026
Omdöme utan inbjudan
Svar från Strathberry
Thank you so much for your kind review.
We’re thrilled to hear that your experience felt effortless from start to finish, and that the presentation made the moment of unboxing feel truly special it’s something we care deeply about.
We truly appreciate your recommendation and look forward to being part of your next purchase.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.