Logotyp för Mountain View Hearth Products
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Mountain View Hearth Products Omdömen 

9
•
TrustScore 2 av 5

2,2

Leverantör av reservdelar för vitvaror och hushållsapparater
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Företagsinformation

  1. Leverantör av reservdelar för vitvaror och hushållsapparater
  2. Försäljare av eldstäder
  3. Kaminbutik

Skrivet av företaget

We specialize in replacement parts for pellet stoves, wood stoves, gas stoves, and fireplaces, and this has been our sole focus since 2009. From the beginning, our business was built around doing one thing exceptionally well: providing reliable access to the correct stove and fireplace parts, backed by experience, accuracy, and deep product knowledge. Our online store carries more than 15,000 unique replacement parts in stock, making our inventory one of the most extensive available. We stock everything from commonly replaced components to small, model-specific, and discontinued parts that are often difficult or impossible to find elsewhere. This depth allows customers to source complete solutions from a single, trusted retailer rather than piecing together parts from multiple sources. What truly sets us apart is how we support the parts-selection process. Clear product descriptions, detailed compatibility information, and carefully structured categories are designed to help customers confidently identify the correct pellet stove parts, wood stove parts, gas stove parts, or fireplace parts for their specific appliance. Our approach is grounded in real-world understanding of how these systems function and how individual components work together. We serve both DIY homeowners and industry professionals nationwide who value accuracy, consistency, and respect. Our reputation has been built over time by staying focused on this space, stocking what others don’t, and helping customers move forward with confidence by getting the right replacement part the first time.

Kontaktuppgifter

2,2

Dålig

TrustScore 2 av 5

9 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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2,2

Alla omdömen

(9)

1 omdöme under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

I ordered a part from this company…

I ordered a part from this company after reading that they accept returns for credit. The part did not fit and is still in the original packaging. They don't respond to my requests for returns. I contacted ebay and they fought against me. I still have the useless part. will never trust them again. DO NOT ORDER FROM THEM.

5 april 2026
Omdöme utan inbjudan
Logotyp för Mountain View Hearth Products

Svar från Mountain View Hearth Products

Hello Lynn,

I'm sorry to hear you haven't received a response. Please provide your order number and I will have a member of our team reach out to you tomorrow to get this problem resolved.

Betygsatt 1 av 5 stjärnor

Absolutely one of the worst companies…

Absolutely one of the worst companies I've ever dealt with!

4 juni 2024
Omdöme utan inbjudan
Logotyp för Mountain View Hearth Products

Svar från Mountain View Hearth Products

We’re genuinely sorry for the delay associated with this order. Waiting months for parts—especially for a heating appliance—is understandably frustrating, and we recognize that this experience did not meet expectations.

This order included multiple special-order items that were subject to manufacturer backorders and extended supply-chain delays during that period. While we worked to obtain updates and ship items as they became available, the lack of firm timelines from manufacturers resulted in a longer wait than anyone would want.

We never want customers to feel overlooked or dismissed, and we regret that this situation left that impression. Our team works hard to communicate updates as information becomes available, but when manufacturers are unable to provide reliable ETAs, delays can unfortunately extend beyond initial estimates.

We appreciate the feedback and take situations like this seriously, as they help us continue improving how we communicate and manage extended lead-time orders.

Betygsatt 1 av 5 stjärnor

Didn't work for me

Didn't work for me. I carefully cross referenced my stove model and found a part that was compatible with it- according to their site. It arrived and was not compatible. Result a total loss of $316 - return shipping of $198 and their 10% restocking fee. make it too much to return. And then there's a chance they may find some small reason to say its damaged and reject the return. Entire product goes in the trash.

30 december 2024
Omdöme utan inbjudan
Logotyp för Mountain View Hearth Products

Svar från Mountain View Hearth Products

We’re sorry this experience was disappointing. We understand how frustrating it can be to order a part you believe is compatible, only to find that it doesn’t fit once it arrives—especially when return shipping costs are high.

Stove and fireplace parts are often very model- and revision-specific, and even parts listed as compatible can vary based on production changes, serial ranges, or configuration details that aren’t always obvious. For that reason, we do our best to provide clear compatibility information and make our return policies available up front so customers can make informed decisions before ordering.

Returned items are inspected only to confirm they are unused and in resalable condition, and returns are not rejected arbitrarily. If there is ever uncertainty about fitment, we always encourage reaching out before placing an order so we can help confirm compatibility and avoid unnecessary return costs.

Betygsatt 1 av 5 stjärnor

I 2day expedited a shipment of a couple…

I 2day expedited a shipment of a couple of door hinges for my wood stove. Both of my hinges broke at the same time. I can only lean the door against the stove. VERY DANGEROUS. Hence the 2day shipping. Its 6° where I'm located. It's been 13 days since I placed the order. Called customer service twice. They said there is nothing they can do.

23 januari 2024
Omdöme utan inbjudan
Logotyp för Mountain View Hearth Products

Svar från Mountain View Hearth Products

We’re truly sorry this happened. Waiting on an essential part during extreme cold—especially when it affects your ability to safely use a stove—is a miserable situation, and we understand how upsetting that can be.

The order was processed and shipped promptly, but once it was in transit, delivery timing was controlled by the carrier. In this case, there were no additional options available to expedite or redirect the shipment while it was delayed. We know that doesn’t make the situation any less frustrating.

We regret the inconvenience this caused and appreciate you taking the time to share your experience.

Betygsatt 5 av 5 stjärnor

Very Good Folk

I was searching for a fire place part. And even though they did not have it, they helped find a website for me that might be able to solve my problem. Thank you Harlo!

7 december 2023
Omdöme utan inbjudan
Logotyp för Mountain View Hearth Products

Svar från Mountain View Hearth Products

Thank you for sharing this. Helping people move forward, even when we’re not the right source for a specific part, is important to us. We appreciate you taking the time to leave feedback and are glad we could assist.

Betygsatt 5 av 5 stjärnor

Thank you chole for the great service

Thank you chole for the great service, shipping, all my parts were delivered. Thank you again if I need any parts for my pellet stove I'll be ordering from you again Thank you

28 augusti 2023
Omdöme utan inbjudan
Logotyp för Mountain View Hearth Products

Svar från Mountain View Hearth Products

Thank you for the kind feedback. We’re glad your order arrived smoothly and that you had a positive experience. We appreciate your trust and look forward to helping with any future pellet stove parts you may need.

Betygsatt 5 av 5 stjärnor

Always helpful

Always helpful, had an issue with one part in the last 10+ years & they stood behind it. Great crew, quick & accurate shipping, competitive pricing. They have parts for most of the gas & pellet units that I service here in New England.

27 februari 2023
Omdöme utan inbjudan
Logotyp för Mountain View Hearth Products

Svar från Mountain View Hearth Products

Thank you for taking the time to share this. We appreciate your long-term trust and are glad we’ve been able to support your work with reliable parts and consistent service.

Betygsatt 1 av 5 stjärnor

absolutely rubbish company

absolutely rubbish company. Didnt need to give a serial number when ordering part but now the part I ordered is failed they refuse to honor a warranty because I will not pull a 300lb stove out of my fire place to get them a serial number for something I did not buy from them. Buyer beware to are a rubbish scam company

3 januari 2023
Omdöme utan inbjudan
Logotyp för Mountain View Hearth Products

Svar från Mountain View Hearth Products

Manufacturers request model and serial number information as part of the warranty process so they can track part failures across specific models and production runs and verify how a component is being used in the field. This information helps them evaluate warranty claims consistently and improve product quality over time.

Serial numbers are not required to place an order, and in many cases they are not needed to confirm compatibility. However, for certain parts or warranty claims, a serial number may be required to verify that the correct component was installed in a compatible appliance.

When a warranty claim is submitted, we are required to follow the manufacturer’s evaluation process, which can include requesting additional information depending on the part and application. These requirements are set by the manufacturer and apply regardless of where the appliance itself was originally purchased.

Our goal is to provide clear information, accurate parts, and transparent guidance throughout the ordering and warranty process so customers can move forward with confidence.

Betygsatt 1 av 5 stjärnor

Had a Vermont Castings Intrepid II for…

Had a Vermont Castings Intrepid II for 30 years. We just purchased a new Intrepid ( not II ). After install I looked online for several days for a spark screen. I should have just called Vermont Castings, but finally found a OEM spark screen for an Intrepid. Cool bought. So excited to receive our new screen enabling use to use our new fireplace. Received our screen, NO FIT. Called customer service, oh no these don't fit the new Intrepid, it says so as you scroll down (my fault). Shipping cost back, plus restock fee. When return mailing at my cost I noticed a large yellow sticker on the box Intrepid II. Ok let's be fair, why do you advertise it as an Intrepid screen? Why not Intrepid II, truth in advertising! They could be the best stove business and sure will not mind losing one single customer but COME ON MAN!

10 november 2021
Omdöme utan inbjudan
Logotyp för Mountain View Hearth Products

Svar från Mountain View Hearth Products

Thank you for taking the time to share your experience. We understand how frustrating it can be to receive a part that doesn’t fit, especially when you’re eager to use a new stove.

The Intrepid and Intrepid II are unfortunately two different models with different component specifications, and this particular spark screen is designed specifically for the Intrepid II. That information is noted in the product details to help customers confirm compatibility before ordering, but we understand how easy it is to miss when researching parts online.

We work hard to provide accurate listings and clear model information, as stove and fireplace parts are often very model-specific. Feedback like yours helps reinforce how important that clarity is, and we appreciate you sharing your perspective.

If there’s ever uncertainty about part compatibility, we encourage customers to reach out before ordering so we can help identify the correct component for their specific model.

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