Asmodee Group Omdömen 

Here's the response I had from Asmodee UK Spare Parts today (after five emails and two phone calls over three months) about the Star Wars Legion Imperial Specialists expansion I bought that turned out to be incomplete: "Unfortunately this request didn’t process through our system at the time as we ran out of stock of the item. I apologise that you weren’t made aware of this. I am very sorry that we cannot help you further with this." No offer to send out the missing part when the item's back in stock. Basically, just tough s**t. Incidentally. Boardgameprices.co.uk shows it's in stock at fourteen UK retailers right now.

Abysmal customer service.

Placed pre orders for stock, paid for said pre orders via bank transfer with receipts, provided the information to our accounts manager and the sales team at asmodee who then completely ignored our requests and then without notifying us at all cancelled our order and moved the funds we had sent into our account credit.

Heard absolutely nothing from them for days and when we noticed we had no dispatch notice i emailed them to then finally find out 7 days later that they had not bothered to send anything we had ordered and paid for and 7 days prior had instead of what was agreed cancelled our order and sold our stock to another customer.

Asmodee are one of the least helpful distributors i have ever dealt with in my entire life, There customer service is non existent even for us a customer who has spent more than £300,000 with them.

If you can purchase your stock elsewhere (they do seem to have a monopoly on distributing a number of brands - maybe something that needs to be brought up to trading standards) then I would highly recommend doing so.

All you will get from asmodee is rude, unhelpful, entitled staff at the other end who do not help you with your orders nor resolving issues.

Our copy of what is a good classic game was ruined by an irresponsible publisher.

Be aware that if your copy of the game is sold with missing or defective pieces that the seller/publisher (Asmodee) has DISCONTINUED any support, despite the fact that taking responsibility for missing/defective pieces is considered the responsible standard in the board games industry.

Google Asmodee and you will find that they are basically scandalous on this front, and unfortunately, they own and publish a lot of otherwise well designed games under their harmful umbrella.

Don't bother - look for your product elsewhere. Why spend money with a company whose Customer Services are non-existent. Lost count of the amount of times I've tried to get hold of them with a product query. Even the comic store I regularly use tried on my behalf and said exactly the same (you know things are really bad if they don't even respond to retailers). And don't believe that just because their website says an item is "In Stock", that it is actually in stock. I was after 9 separate "In Stock" items and NONE of them actually were.

Believe the hype - worst customer service out there folks. They don't answer emails more than once in a blue moon.

My package is lost, and other than send them sad daily reminders that they need to refund me ASAP, I can't do anything-.

Oh wait, I'm totally a thing in the gaming scene in Israel and I'm already making sure no one repeats my mistake and use their services.

AVOID AT ALL COST.

Their website doesn't work, and their customer service is very slow to respond. Last September, I placed an order, and got an error saying it failed. A couple of days later I tried again, and the same thing happened. A few more days later, I noticed that I had two charges on my credit card, and a few days after that the products arrived at my door (without any email confirmations of the order, payment, shipment, or delivery).

I tried to reach out their customer service, and they took almost 3 months to respond to me. They did end up refunding one of the purchases without asking me to return it. I guess that's a nice gesture, but I would have preferred to not have these issues in the first place (or to have them resolved quickly).

Problem summarized in the attitude. They answer after a month saying nothing but empty phrases and then, if you dare follow up, it starts all over again.
Avoid such mentality and wasting your time and brain and turn to the pros in the market instead, there are many.

Yes they are a miniature company… good luck getting any stock even prior to covid. Star Wars legion a song of ice and fire basically non existent. I’ve been waiting roughly over 12 months to get the free folk mammoths here in Australia. They are giving themselves a bad name unfortunately and killing there own games. And it’s a shame, as they have such great games. Wish they’d hear the voice of the people trying to talk with them. I feel like they just don’t care. I mean if they did they’d do something about it, at least you can only hope so. Support there games by all means as the games are great… but just expect to be waiting a very very very long time to get things.

After purchasing a console game, i found it faulty.

The bugged game was never patched.

Time passed with no patches and no sign of a patch coming. I

emailed twice over with time in between for a response (3 weeks)...

no response, i'd say bad customer service but i haven't had the chance to experience it...so it's none existent.

should be ashamed, it's appalling behaviour from a publisher. a disgrace to the community.

Awful customer service for replacement parts. Purchased Star Wars Armada Separatist squadrons pack and found that one of the miniatures was missing. Requested replacement from spare parts team in March 2021. After repeated attempts over 3 months via email and telephone, I'm told that Asmodee can't replace until stock comes in to UK in November 2021 despite stock arriving in UK stores this week. Very disappointing. Great games, shocking service.

Every experience I have had with this company is bad. They are so in your face at conventions and rude as hell, but when it comes to customer service they just do not care about you. They have been gobbling up and forcing other small game startups into their evil fold and imposing terrible policies. Ive bought 3 games in a year from companies they now own that have been damaged internal to the components inside the box, missing pieces, or had misprinted cards and they will not do a thing about it. At least if you got it on Amazon you are safe, but otherwise its just a middle finger to the customers. Their new distributor is utter garbage, and this was before they shifted to ACD July 1st 2020. No improvement. Horrible company, horrible people, and what is worse is they are nabbing great games. True definition of a money grubbing monopoly, only way to stop them is to stop giving them your money. They sure aren't getting any more of mine. But you have to pay attention because in alot of cases there name isnt even on the box. Shifty, sleezy, and deceptive.

If you are in the UK, be very mindful that they do not distribute appropriate amounts of product for any of the star wars lines and restock at a glacial pace (like not even once a year in lots of cases). Just check the availability of other items in a range before getting involved as they potentially won't be available indefinitely.

They will also not fix mispacked items with the excuse of having no stock. So you end up with a faulty product that you cant replace because there was never any stock and there wont be any coming. This has been the pattern well before COVID so is not a new issue.

Asmodee is the absolute worst at customer service. they do not care about the customer, only about selling their games. Many of their game pieces are fragile, break, or are small and get lost. I asked them about purchasing replacement pieces, and they basically told me "good luck" and "search the internet or third party sellers on ebay". I am appalled and will never purchase anything from them again.

Loads of wasted time for my business, setting up an account, signing documents, emails, monitoring the stock sheets daily for restocks etc. The sales handler is hard to get hold of and noone else in the office will process an order as you have to be dealt with by a specific person. Despite a minimum first order of £700, I wanted to make an order of £3000 only to be told "you can't order pokemon branded stuff unless you add board games to the order, we just updated our terms and conditions" REALLY??? Very poor customer service and trying to force a business to buy products that is nothing to do with their business model, just for a cheap up sell. Not going to happen

Very poor customer service. No change for defective game parts.

America first company. They redirect all issues with their games to local retailers, so if you need replacement parts, dont count on any help

Five items were ordered but only one showed up as pending. They are quick with the automated responses to e-mails sent to them but slow with human responses and resolving issues. No response has yet been received. It seemed convenient to buy from them but it really is best to just buy from your local game store. Asmodee does not appear to handle e-commerce very well.

Three e-mails have now been sent with all of them ignored. They have decided to charge me for the item I have been contacting them to cancel and continue to be silent about it. A very incompetent company.

This companies customer service department is terrible. While they make great games if something isn't right with your purchase they are not good at fixing the problem. It's just not worth the hassle of buying anything from them at this point.

Terrible experience getting replacements for parts that came damaged.
I bought a copy of The Grizzled over a month ago and found thirteen cards damaged when first opening the game.
requested replacements on the 17th Jan and today recieved a package with seven replacements, leaving me with a still unplayable game.