Leica Camera Omdömen 

I sent my 20-year-old Leica Trinovid binoculars for a service to the customer care division of Leica UK in Mayfair, London. They sent them to Portugal where they were thoroughly cleaned up and refurbished and returned to me today, at absolutely no cost! Furthermore, the store kept me informed at all times.
I could not have wished for better service. Well done Leica. We've owned Leica binoculars for over 40 years and you've just confirmed what an excellent choice we made.

Attenzione non ordinate! Ho fatto un ordine il quale non riuscivano a consegnare con DHL, così ho detto all'assistenza che nona volevo più l'ordine perché era in ritardo e non avendolo toccato, essendo loro la responsabilità di emettere il rimborso, invece mi hanno obbligato a prendere il pacco, e a iniziare la procedura di reso con UPS
Procedura iniziata il 15 dicembre ed a oggi 03 febbraio non ho ancora ricevuto il rimborso, perché ups non trova il pacco consegnato non si sa dove, responsabilità non mia ovviamente del pacco quindi potevano benissimo rimborsare , detto questo ho provato a chiamare tante volte al numero di assistenza ma senza mai ricevere risposta.

Completamente da evitare oltre tutto non sono neanche presenti come supporto. Un vero schifo!

Andate in store fisici!
Il mio ordine ragazzi è di 5000 euro !

My Leica D-LUX stopped sending pictures to my MacBook Pro via its USB port some time ago. I checked this on a 'PC' as well and this appears to confirm the fault was an onboard camera rather than a computer "software" issue.

To put you fully in the picture, as it were, I was given very short shrift bordering on the angry and contemptuous both for the product and for myself by personnel at the uber cool (aka more style than substance) London Leica. At first the tech manager called by the amiable but frankly inexperienced front-of-house guy would not properly listen, then in a feat of knowing it all insisted it was a software issue and only then offered up the fantastically feeble "there are no tools in Germany" (!) and no parts." OK the last part may or may not be true as in off-the-shelf, readily available, fall-in-my-lap, I do not have to do much, to even look. No, he didn't even try to offer a solution. As a brand ambassador his attitude very effectively killed Leica for me...

Still, we (at least I do) expect that even in these days of corporatist mayhem Leica, as a world-famous "brand" could ensure their illustrious products would continue to be repairable and work [nearly] for ever? OK my Leica is mainly a Panasonic but it still carries the Leica badge. Leica subsequently denied it was even their product. It's being repaired - elsewhere.

Meine erste und letzte Leica. Normal würde ich 0 Sterne geben. Ich habe mir eine sehr teure, limitierte Leica X gekauft. Sie hatte 2x denselben Defekt und wurde repariert. Die letzte Reparatur ist ca. 2-3 Wochen her und mir wurde mitgeteilt, dass die Serie X nicht mehr serviciert wird. Ist wohl doch nur eine Hipster- und Lifestyle Marke mit Panasonic Elektronik wo nichts weiter dahinter ist.

Bought 2 x M-A bodies and a Summilux 35mm. Both were shipped with dust in the viewfinder. Sent both back and was assured they recalled all stock from the stores in Germany as this was very odd. I was assured that the replacement would have been thoroughly checked and signed off from the technicians. Received the replacement after over a month and again dust. Yes, that took over a month from this so called luxury brand!! No express courier and they tried to tell me that UPS didn’t offer this service (Did you ever hear such absolute lies) Any Japanese brand I have ever bought can have a camera back to you in under 2 weeks repaired/serviced. I had spent €15k and they didn’t give a damn. Refunded everything as their QC is absolutely disgraceful. I wonder how they can even charge 8k for a digital M.
Analogue M cameras at 5k each and they can’t even get dust out of a viewfinder or have it sealed properly. I have had multiple cameras from 3-4 Japanese brands and never had such a ridiculous issue in many years of use. I called the Berlin store throughout the whole process and one of the sales people even stated “Yeah we have been having a lot of problems with analogue cameras”. So what the hell does that tell you!
15 years I waited to be able to afford a Leica and lenses and was buying 2 as they were seeped in history and when I finally had the funds it was a complete and outright utter disaster. I emailed head office 4 times and didn’t even get as much as a reply. They don’t give two f@&ks about customers - I had read about their diabolical repair and service times and thought I’d take a chance… I didn’t even get that chance as I didn’t even get out the gate with them.

Avoid this brand/company and don’t even waste your time as you are a nobody to them no matter how much you spend.
I was a NEW customer ready to be part of the family but they are too up their own back end to even want to try and fix my issues and just ignored me. I’d never recommend them to no one from this experience. Disgraceful. Simple fixes overlooked and they call themselves a LUXURY manufacturer. I have point and shoot cameras that have better quality control!!

Drei Monate für die Kodierung von drei Objektiven für die Forderung eines vierstelligen Honorars sind nichts anderes als eine Frechheit sondergleichen. Ich bin gespannt, ob meine Geräte überhaupt jemals in einem angemessenen Zustand zurückkehren, mein Uhrmacher würde sich in Grund und Boden schämen für eine derartige „Leistung“!

Colpa di Leica.

Colpa Leica cosi ci vedo mondo piani colori dopo i miei occhi. Amo colori tutto che vedo con Leica.. dopo che ho provato prima volta di vita mia una lenti prodotto di Leica, sono perduto dentro quello mondo di fotografia,, sento amore ogni foto che scatto qualunque posto qualunque foto vedo mondo diverse da miei occhi. Grazie Leica grazie i vostri colori.. avete aprile i miei occhi. Grazie

Useless Screen Protector!

I have a Leica M10 monochrom it came with a separate screen protector to be fitted by the purchaser of the camera. Really struggled to understand the instructions for fitting of the screen protector. At about £25 for the protector it’s a frustrating rip off!!

I am a professional photographer and eight weeks ago upgraded a Leica M10 to a new M10R. But after using the camera I noticed it was not focusing accurately and asked for it to be adjusted. Leica here in the UK and a couple of dealers confirmed this minor adjustment means the camera must go to Germany and service turnaround time is three to four months. This means I will not have my adjusted camera until after job I bought the camera for has finished.I regret spending the price of a small car on equipment I cannot use for the job I bought it for, and all because the service time is outrageously long. By comparison, turnaround service time for my excellent Canon professional camera system is 72 hours.
This abysmal service time and inconsistent quality control is something to consider when buying Leica equipment. Update: the camera shop I bought the camera from, after hearing my sorry story, replaced it with a new working Leica. So thanks to Parks Cameras for being very helpful and no thanks to Leica for being rubbish.

I've been a Leica fan ever since my first M3 film camera on Fleet Street in the 60's and purchased the Leica V-Lux for a similar endearing experience - how
wrong could I be!
Never before have I experienced a 'gadget' that is so complicated as to be useless. There are so many choices, menus, menus within menus and tantrum-driven applications that it truly is a waste of money.
Take one simple procedure for instance: how to show the damned still photo on the back screen. How, indeed? It used to happen - but no longer and there is no apparent way to understand how to do it. I have asked several people to help, and all give up.

By the time I have occasionally been lucky enough to figure out a few of the various combinations of tech-choice, any daylight mode needs changing to nighttime. By the time I figure out the nighttime choices, it is bloody daylight again. And so Leica goes to bed, where so far as I am concerned it can stay for ever and a day, although I will probably give it away to some poor sod I don't like.

Oh, for a camera of quality that will allow the user not to grow old and mutter jibberish by merely trying to take a picture or two. Give me strength!

Bottom line: Made in Japan, not Germany as one is led to believe, at this kind of price there should at least be readable and unambiguous instructions; and there should not be choices within choices to the point where the only choice is to ditch it!!!

Super cameras and the greatest lenses. Very expensive but available for less used. The older cameras and lenses, going back to the 1930s, are still usable. A great company.

Ich habe eine gebrauchte Kamera im Online Shop gekauft und zur Sicherheit noch mal telefonisch nachgefragt, ob sie wirklich so aussieht, wie auf den Fotos (sie sah fast neu aus). Das wurde mir bestätigt. Als ich sie dann erhalten habe, war ich gleichwohl überrascht. Sie war quasi neu und es waren sogar alle Originalunterlagen und der Originalkarton dabei. Davon stand nicht mal was in der Beschreibung. Großartiger Service! Normalerweise ist es ja genau anders - die Fotos und Beschreibungen sind großartig und das wirkliche Produkt sieht nachher ganz anders aus. Danke!

Das ist schon ein "toller" deutscher Onlineshop, den Leica da betreibt. Bietet nur zwei Möglichkeiten zur Zahlung an. Es gibt Gründe warum beide Bezahlmöglichkeiten vom Käufer nicht genutzt werden. Ein Angebot des Kunden zur Vorabüberweisung lässt Leica nicht zu. Und schreibt nur knapp einen Satz. Überheblicher und arroganter Laden in Wetzlar.