This has been such a horrible experience. Put an order on March 24th was going to be a bday present and STILL TILL this day nothing has been shipped I was told the coils that had nothing on the websit... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Se mer
Företaget har svarat
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Se mer
Företaget har svarat
How fast the company adjusted my order to accommodate my needs. I really appreciate how the company reached out to me and was willing to adjust my order to get my product to me quickly. I am very sati... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Kontaktuppgifter
3,2
Medel
293 omdömen
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I never received my order
20 oktober 2025
Svar från Store Geekvape
Thanks for your love!
Needed a coil
Needed a coil. Buying directly from Geekvape actually took 3x longer than the third party website we ended up going with. We bought from two places on the same day at the same time. And now, we’re already going to need to replace the coils bought from a third party before these even got shipped. Purchased on 9/9 and shipped on 10/20. Still waiting on the delivery.
20 oktober 2025
Never again
I ordered some coils in Oct. 6th and it's now the 19th and still have not received my order. The customer service is a joke. I will NOT order again
17 oktober 2025
Svar från Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.4 ohm XM(50-60W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order will be shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Svar från Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Q Cartridge Pod - 0.8ohm(12-18W) -Loose MTL / Top Fill-2ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Svar från Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.2 ohm(70-80W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Svar från Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.4 ohm(60-70W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Takes forever to ship
Says it takes 5 business days to ship, took much longer than that.
17 oktober 2025
Svar från Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.2 ohm(70-80W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
I haven't' received my package
17 oktober 2025
Svar från Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your P Series Coil - P0.4 ohm(50-60W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128718875
https://store.geekvape.com/pages/shipping-handing
Customer service sucks
Customer service sucks. Do not reply to any emails. No communication at all! If you are out of something, maybe send an email saying your package has been delayed?! I ordered on 10/4. Delivery says 1-5 days. I sent 3 messages. No reply. Do better geek vape! We live in Wisconsin and vapes are no longer sold. My husband is a loyal geek vape user. Drove all over Illinois. Couldn't find any pods. He has been out for 1.5 weeks. Ended up buying a smok unit. Requested a refund and now it says my order has been shipped. We shall see if my order arrives., but I would have to see it to believe it. I would give zero stars if it was an option!
16 oktober 2025
Svar från Store Geekvape
Dear,
We sincerely apologize for the delay.
B60 (Aegis Boost 2) Pod - USA Warehouse was on pre-order due to previous stock unavailability.
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9214490324919128677677
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677677
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Company stated thider will be…
Company stated that my order will be shipped in state within 5 business days I recieved nothing when I emailed them they keep sending me the same computed email that china is on a holiday no real response or explanation of where my order is will never use them again
17 oktober 2025
Svar från Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
B60 (Aegis Boost 2) Pod - USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677301
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Placed an order, no response for over 3 weeks.
I placed an order on September 25th. I never got a status update and when I submitted a couple of requests to get a status update, they were all ignored. I believe I sent 3 messages and never once got a response. I won't be ordering from your website again.
17 oktober 2025
Svar från Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z Series Coil - Z0.2 ohm(70-80W) / USA Warehousee was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 17th, 2025, and your order was shipped on the same day.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677721
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
I ordered 2 vape tanks from Geekvape…
I ordered 2 vape tanks from Geekvape after using more than several Geekvape products in the past. When I got to the checkout page, there was an option to also purchase the coils for the tanks, which I added. After 2 weeks, I had not received anything so I emailed customer service. They responded several days later and told me that the coils were a preorder item and they would not be shipped for several more weeks. They asked if I wanted the tanks now and coils later, or should they wait to send both together at a later date. I responded that I didnt know the coils were backordered and I would just prefer a refund. Without a response from them, they marked both items as shipped so they wouldnt have to refund me, however the tracking number just shows that a label was created but no shipment has taken place. Just a sneaky way to avoid giving a refund. Unethical at best. Definitely will never buy another Geekvape product in the future. Review should read....Zero Stars. No stars for you.
17 oktober 2025
Svar från Store Geekvape
Dear,
We sincerely apologize for the inconvenience caused.
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9235990324919114293896
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919114293896
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Order took forever to ship
Order took forever to ship. Emailed and messaged to check in it and it took over a week for a response.
17 oktober 2025
Svar från Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z Series Coil - Z0.2 ohm(70-80W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 17th, 2025, and your order was shipped the same day.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128676953
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
No notice that the item I ordered was…
No notice that the item I ordered was not in stock on the website. It took over a month and a half and still do not have product. It says it has shipped I guess we’ll see.
17 oktober 2025
Svar från Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Max100 (Aegis Max 2) Kit - black / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Took to long to send my order.
17 oktober 2025
Svar från Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.4 ohm XM(50-60W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
I haven’t had any issues with Geekvape
I haven’t had any issues with Geekvape. I will continue to purchase my products from them.
17 oktober 2025
Svar från Store Geekvape
Thank you for your positive feedback! We're glad you're satisfied with Geekvape. We look forward to serving you again for your future purchases.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.