This has been such a horrible experience. Put an order on March 24th was going to be a bday present and STILL TILL this day nothing has been shipped I was told the coils that had nothing on the websit... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Se mer
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Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Se mer
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How fast the company adjusted my order to accommodate my needs. I really appreciate how the company reached out to me and was willing to adjust my order to get my product to me quickly. I am very sati... Se mer
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Företagsinformation
Skrivet av företaget
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Kontaktuppgifter
3,2
Medel
293 omdömen
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Store Geekvape
Hi there! We're thrilled to hear you received your order quickly and it met your expectations. Thanks for choosing us, and enjoy your product!
Terrible customer service
Terrible customer service. I’ll be switching brands after 10+ years.
17 oktober 2025
Svar från Store Geekvape
Hi there, sorry for the inconvenience, could you please send some pics or videos about your problem with your order number to store@geekvape.com, so that we can offer after-sales service for you, thanks.
Shipping was fast and order was correct.
17 oktober 2025
Svar från Store Geekvape
Thanks for your love!
Svar från Store Geekvape
Thank you so much for your kind words! We're thrilled you loved our products, service, and pricing. Your support means a lot to us—hope to serve you again soon!
They communicate with updates…
They communicate with updates concerning status of your order and shipping.
16 oktober 2025
Svar från Store Geekvape
Thanks for your love!
Good pricing on a hard to find product
Good pricing on a hard to find product. Ordering was easy. Gave it 4/5 because processing, shipping and handling took longer than I would have expected in 2025.
14 oktober 2025
Svar från Store Geekvape
Thanks for your love!
Easy to navigate
Easy to navigate, price is quite reasonable and ships relatively fast!
17 oktober 2025
Svar från Store Geekvape
Thank you for your kind review! We're glad you found navigation easy, prices reasonable, and shipping fast. Hope to serve you again soon!
I have bought vapes from you several…
I have bought vapes from you several times. No problems with shipping or products!
12 november 2025
Omdöme utan inbjudan
Svar från Store Geekvape
Thank you for your continued support! We're glad you've had smooth experiences with shipping and products. Looking forward to serving you again soon!
Paid for 1-5 day shipping, day 8 and still not shipped...
Company is slower than dog sh!t with orders. Paid $20 for shipping but they can't get orders out to save their life. Im baffled theyre still in business. Everyone I've talked to tells me they switched brands because of the same issue I'm dealing with. No customer support from them and piss poor shipping times.
3 november 2025
Omdöme utan inbjudan
Svar från Store Geekvape
Dear customer,
Can you provide us with relevant screenshots?
Please tell us the name or email you used when placing the order and the last four digits of the bank card number you placed the order.
Thank you for your cooperation.
I ordered back on Aug 17 it's been…
I ordered back on Aug 17 it's been almost three or so months and I still do not have my item.
First they had a holiday going on, check china and there is no holiday, then they say it'll be late in the month,then the next month, and the month after. Do not order here. They are scammers.
9 november 2025
Omdöme utan inbjudan
Svar från Store Geekvape
Dear,
Can you provide us with relevant screenshots?
Please tell us the name or email you used when placing the order and the last four digits of the bank card number you placed the order.
Thank you for your patience and understanding. We want to provide you with a transparent update regarding your order and the current challenges we’re facing:
1. Current Situation
Production & Shipping Timeline:
Our products are manufactured in China and then shipped to the US. Due to the peak season (September–December 2025), order volumes have surged, leading to extended production and shipping times.
Customs Inspection Delays:
Recently, both Chinese and US customs have intensified inspections on vaping products, causing unexpected hold-ups at ports. This has further delayed outgoing shipments.
2. Actions We’re Taking
✅ Expedited Production: Additional shifts have been added at our factory to meet demand.
✅ Alternative Shipping Routes: We’re testing air or ocean freight options for critical orders (though costs are higher).
✅ Customs Coordination: Working with brokers to pre-clear shipments where possible.
3. Next Steps for Your Order
ETA: In Mid to Late Nov. The exact time is yet to be determined.
4. Your Options
Option 1: Wait with Perks
Accept a 5% discount (code: BY5) for future orders
Free priority shipping upon dispatch
Option 2: Switch to In-Stock Items
Replace your preorder with any product marked "Add to Cart" (current US stock available)
（The 'In Stock' on the top right only indicates that some colors in this series have inventory.
'Pre-order' means the product is not yet in stock, while 'Add to Cart' means the product is in stock.）
Option 3: Refund
Cancel anytime before shipment with no penalty
As a token of appreciation:
We sincerely apologize for the inconvenience and appreciate your trust in us.
https://store.geekvape.com/pages/shipping-handing
Fair and Fast
Prices are fair, shipping is very fast. I've been using Geekvape for several years, and have never been disappointed, or have had a moment of regret.
30 september 2025
Svar från Store Geekvape
Thanks for your love!
I made the mistake of not looking at…
I made the mistake of not looking at the pre order tab. These guys worked over a weekend to get me a tank that works and shipped it out. Yes it took 5 days but... they sent 2 extra packs! So instead of 3 tanks I got 9! Thanks so much and will definitely use your company more.
31 oktober 2025
Svar från Store Geekvape
Thanks for your love and feedback, we will keep improving our shipping service!
Email response?
It said 1-5 working days to get my order. It’s been 8 and no response to emails sent. Saturday will be 2 weeks since I placed the order. Next step is bbb, attorney general and federal trade commission.
25 oktober 2025
Omdöme utan inbjudan
Svar från Store Geekvape
Dear customer,
Can you provide us with relevant screenshots?
Please tell us the name or email you used when placing the order and the last four digits of the bank card number you placed the order.
Thank you for your cooperation.
Product availability perfect
Product availability perfect
Shipping label created within hrs
Actual mailing took nearly 8 days before it was dropped to the usps office
25 oktober 2025
Svar från Store Geekvape
Hi there! Thanks for your feedback. We're glad product availability was perfect and the shipping label was created quickly. We apologize for the delay in mailing and will look into improving this process.
Svar från Store Geekvape
Dear customer,
Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919133836397
Svar från Store Geekvape
Hi there,
We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website.
I wish I would have done a little more…
I wish I would have done a little more research before ordering directly from geekvape. I was under the impression that my order would ship 5-7 business days but every time I check status it says "We are preparing your order for dispatch". Ordered October 10th. I have emailed customer service twice and no response. The take payment right away though. I dont mind shipping being a little longer but some sort of response to status would be reassuring that I didn't get ripped off.
10 oktober 2025
Omdöme utan inbjudan
Svar från Store Geekvape
Hi there,
We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website.
Aegis Solo 3 Mod - Rainbow / External 18650 Battery(not included) / USA Warehouse is a pre-order item and is expected to be available in Late Nov. All colors are out of stock.
Would you like to continue waiting or cancel the order?
Svar från Store Geekvape
Hi there,
We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website.
Poor service
Order was placed on October 9th , wasn’t even shipped until I emailed to inquire about my order on October 28 th. No email response just a confirmation later during the day to show product shipped. Poor customer service
28 oktober 2025
Svar från Store Geekvape
Hi there,
We very much understand how you feel. But what you ordered is a pre-order product, which is a product that needs to wait, and it is also explained on our website.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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