I was referred to Stonebank Travel by another Tour Company. I booked a transfer from our accomadtion in Loch Lomond to the Glasgow Airport. The booking process was very easy and our driver reached o... Se mer
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Det här tycker kunderna
Full contact maintained by driver even before we left our holiday resort. Felt really confident. Also vehicle was comfortable and very clean. Driver really helpful.
We had an excellent experience with Billy and Robert from Stonebank Travel. The communication at the time of booking and on the run up to our booking was first class, very detailed and professional. O... Se mer
A very positive experience with our driver Tavi and his clean, comfortable car. He was very polite and immediately took charge of our heavy luggage. l would definitely book Stonebank Travel again. T... Se mer
Företagsinformation
Skrivet av företaget
We offer airport, seaport, and train station transfers and (coming soon) tours of Scotland's most iconic destinations.
Kontaktuppgifter
3/2, 106 Hope Street, G2 6PH, Glasgow, Storbritannien
- hello@stonebank.travel
- stonebanktravel.co.uk
4,7
Utmärkt
177 omdömen
Ingen aktuell inbjudningshistorik
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Great service.
Great service, spoken to Jimmy on the telephone,then booked online following his advice, contact was great everything was as I had booked, Theodorus our driver kept in touch was on time and as was requested a mini van with a babyseat. He even played music and a video to keep baby amused. Return Journey was also great.
16 juni 2023
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CONFERENCE CAR TRANSFERS
I contacted Stonebank Travel regarding some airport and train car transfers I needed for a conference I organised in Edinburgh. I worked with Robert who was extremely efficient. The car transfers were for Senior staff and Conference Faculty so reliability was vital. Everything ran very smoothly with excellent organisation and communication. Will 100% be using Stonebank Travel again.
11 juni 2023
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Excellent communication
Excellent communication, friendly staff. Very reasonable priced.
Would highly recommend.
4 juni 2023
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Punctual and polite
Driver was punctual and replied very promptly to some questions I sent the day before. Driver (Ranjit) was polite and professional. car was huge - no problems fitting all my 4 luggage and golf bag plus 5 pax.
10 juni 2023
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Our driver Shaolun
Our driver, Shaolun was prompt, polite and helpful. The drive home from the airport was uneventful and we made good time. We have used Stonebank Travel twice so far and will continue to use them.
1 juni 2023
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Excellent company!
Excellent company. Used them for overseas visitors to Scotland. Organised multiple journeys with them and each one they were on time for and communicated clearly with us the day before travel itself.
2 juni 2023
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Friendly, reliable service and great value!
We booked a return transfer with Stonebank from our hotel near Glasgow airport to a wedding and back, about an hour and a half each way. The booking process was easy - at first I didn't feel like an online form was enough confirmation, especially as the wedding was such a long drive away, but a quick call to Stonebank put me at ease once they explained how the process worked, and I was pleased to see that the quote offered was much less than other places we had looked. Our first driver also gave us a call the evening before to confirm the pick up time and address the next morning, and we were able to confirm the pick up time with our second driver using the contact details provided when we booked. Both drivers (Brian and Muhammad) were very punctual and friendly and Brian pointed out plenty of sights in the countryside on the way to the wedding! All in all, great customer service from both of our lovely drivers and Jimmy, who we spoke to when booking. Very reliable service that we would highly recommend!
13 maj 2023
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Friendly and helpul driver
Friendly and helpul driver. Messaged us 15 min before arrival as promised and arrived on time.
27 maj 2023
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Fantastic experience.
I had a very pleasant journey, the driver was very prompt and on time. All round a great experience. I 100% recommend and will use Stonebank Travel again. Many thanks :)
10 maj 2023
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Disappointed
Booked a taxi for my elderly aunt to attend a wedding it was booked weeks in advance and they were given the correct address and post code yet still turned up at the wrong address, I'm extremely annoyed that dispite having all the correct information and leaving a old woman in her 80s stressing out about how she is going to get to the venue. Will not use again!!
Update!!!
I have now had a reply and they are saying they only had the post code which is utter garbage on booking I gave the full address and they said they tried to contact home address when I was at the wedding also the contact number was my own as my aunt doesn't have a phone!!
Excuses excuses when booking I gave name number street and postcode!!!
22 maj 2023
Omdöme utan inbjudan
Svar från Stonebank Travel
Dear Linda,
Many thanks for your review.
The pickup location we have is a postcode only (you can see this in the transfer confirmation email which was sent to William back in April on the day the booking was made). Also, when the driver arrived at the postcode supplied he attempted to contact your aunt on the mobile number supplied, on which there was no answer. He then contacted the office and we also attempted to contact her multiple times (and William on the landline number supplied) but to no avail. This went on until almost twenty minutes after the scheduled pickup time, at which point the driver was in contact with your aunt.
With further regard to the pickup location, our map data is provided by Google, and when an address is typed into the quotation form and this address isn't yet in its database (this typically occurs with new build housing) it will update it to the closest location it has. It does this at the very first point of the booking process, and you're given numerous opportunities to check and confirm the pickup location prior to completion (including the vehicle selection screen, the confirmation screen, the transfer confirmation email, and the page on our website for the transfer itself). Whenever this has occurred in the past there has been clear communication between either the client and the driver or the client and the office, but neither the driver or the office were informed of the address being incomplete.
If we are only supplied an incomplete pickup location and the primary passenger isn't answering calls on the number which we've been supplied (with the same being the case for the main client telephone number), it's unclear what we could have done to make this journey smoother for your aunt, and we feel that your review has been incredibly unfair.
Kind regards,
The Stonebank Travel Team
--
Response to your update at ~19:30:
Dear Linda,
As per your update, we can provide screenshots of what's on our system and in the email that was sent to William. We said we tried to contact both numbers supplied and there was no response on either. If it's your mobile number as the contact for the primary passenger you'll see calls from the driver and our 0330 number from 12:30pm onwards.
We ask for a number for the primary passenger so that our drivers can contact them. If a client provides a telephone number which does not go to the primary passenger (or any of the passengers travelling) the driver has no way to contact them. Additionally, if the main client telephone number is a landline where noone will be available to answer it then we have no way of contacting you whatsoever and are relying on you getting in touch with us.
Kind regards,
The Stonebank Travel Team
Efficient and reasonably priced
Our driver was efficient, friendly, on time and quick. He even managed to help take some photos of our group before we left for the airport. It was a very easy journey for us and the price was reasonable. Thank you
19 maj 2023
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Very reliable and friendly
14 maj 2023
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Made getting to/from remote location easy
Needed transport to and from a remote wedding venue in the Borders from our home in Edinburgh and booked online with Stonebank. Each confirmed leg set out clearly the who we should expect to be driving us with full details. Both drivers confirmed by text and were on time. Vehicles were pleasant as were the drivers. Really satisfying to be spared the need for any further thought about transport, it was sorted. Thanks to both Oktay and Walid for getting us there and back safely :-)
13 maj 2023
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Great service.
Great service. Car was immaculate and the driver was safe, friendly and helpful. Good communication re pickups. Good price compared to other providers. Would use again and recommend.
6 maj 2023
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Unreliable and left me nearly missing my flight
I booked at taxi for 3:30am from Glasgow to Edinburgh airport - well in advance and pre-paid over £100. At 3:30am the driver phoned to say he was running very late - 45 minutes late and advised me to get another taxi (great at 3.30am!) To cut a long story short, when I asked him why he was so late he said ‘Because the weather is very bad in Aberdeen’ (which is about a 2.5 hour drive from Glasgow). He then said ‘I have offered you a solution (he hadn’t) and you’re not willing to accept it and hung up on me. Luckily I managed to get an Uber. So tried to phone the company and no answer. Avoid this company. Not reliable at all. Waiting to hear back about a refund.
6 maj 2023
Omdöme utan inbjudan
Svar från Stonebank Travel
Dear Lauren,
We’re very grateful that you’ve got in touch.
A member of our management team has been trying to contact you by telephone since 11AM yesterday morning. We were extremely disappointed to learn of how the driver treated you, it was beyond unprofessional, and we’re sincerely apologetic for their behaviour. This is not who we are as an organisation, and this driver is no longer working with us as a result of their conduct. This driver is Glasgow-based but out of greed had decided to take an additional fare from another organisation which took them up to Aberdeen without our prior knowledge. Had we been aware we’d have arranged another driver for your journey, and now our reputation has been tarnished by their actions.
We’ve issued a full refund of your payment, which our payment partner (Stripe) indicates will appear on the statement for your original payment method within 5-10 working days.
We would still like to contact you by telephone if possible as email often comes across as very impersonal. Is there a good time to contact you? If you’d prefer not to speak on the telephone, that’s absolutely fine, but we would like to offer you your return journey (assuming you haven’t already made arrangements) at a rate of 75% off. If you’d like to proceed with this please let us know and we’ll send you the discount code to use at your leisure.
Once again, our sincerest apologies for the inconvenience you’ve been caused.
Kind regards,
The Stonebank Travel Team
https://stonebank.travel/
We had 2 different drivers
We had 2 different drivers. Martin & Ilir. Both drivers were prompt, pleasant and courteous. I was very pleased with their professionalism. I would not hesitate recommending this company.
30 april 2023
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Prompt very professional service
Prompt very professional service
Driver was pleasant and polite
24 april 2023
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Great booking system
Great booking system. Charming driver. Perfect timing too.
17 april 2023
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So efficient!
Extremely simple to book, clean and new vehicle, reedy and waiting as expected. Great drive and great service.
17 april 2023
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