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Steptwo Omdömen 6

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TrustScore 2.5 av 5

2,6

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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Företagsinformation

Skrivet av företaget

Step Two is an online learning platform that helps people build real-world skills using the power of AI - without the overwhelm. We believe that everyone deserves access to modern tools and education, regardless of their technical background. That's why we built Step Two: a simple, structured platform where you can learn at your own pace, use 20+ AI tools in one place through our AI Playground, and follow step-by-step plans designed for your goals.

Kontaktuppgifter

2,6

Dålig

TrustScore 2.5 av 5

6 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 80 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

Absolute scam

Absolute scam. A primitive website disguising itself as an AI learning platform, and a very basic one at that. During registration, it stated that a monthly subscription would be charged after some time. Since I am already familiar with this type of scam website, I canceled any possible subscription immediately after registering and turned it off. This is clearly shown in my account dashboard.

Nevertheless, after some time, a $39.99 charge appeared on my card. In other words, if you simply register on the site, it does not matter whether you agreed to the subscription or canceled it — they will still try to charge you. This is blatant fraud.
No real contact details are provided either. Finding any contact information requires effort, and the only thing available is an email address hidden in the Terms of Use, while "the mail that you sent is prohibited by the user or domain policy", so it is unreachable.

19 april 2026
Omdöme utan inbjudan
Logotyp för Steptwo

Svar från Steptwo

Hi there - thanks for flagging this.

Two points worth addressing so you and anyone reading gets the full picture:

On the charge. Step Two AI doesn't have an in-app cancellation toggle on the user dashboard. All subscription cancellations are handled by our support team and the $39.99/month renewal is disclosed on the checkout page in a callout before payment, not hidden in fine print. Whatever setting you turned off in your account, it wasn't the subscription itself, which is why the charge went through after the trial ended.

On contact info. We have a dedicated Contact Us button in the site navigation, a contact section in the footer, and support addresses listed in the Terms of Use, Privacy Policy, and Refund Policy. If an email bounced with a "prohibited by user or domain policy" error, that usually means the message was blocked by your mail provider or a typo in the address - please forward the bounce message to us and we'll look into it right away. The addresses we publish are live and monitored daily.

Please email us at support@steptwo.ai (or use the Contact Us button on the site) with your order reference — we'll refund the $39.99 and confirm the cancellation today.

Nick from Step Two AI

Betygsatt 1 av 5 stjärnor

Absolute fraud... Garbage Content

Absolute fraud... avoid this. It's a scam full of garbage totally contrary to what is portrayed or advertised.

7 april 2026
Omdöme utan inbjudan
Logotyp för Steptwo

Svar från Steptwo

Hi Frank,

We're sorry to hear you felt the content didn't match your expectations - that's genuinely not the experience we want anyone to have. We take this seriously and would like to understand exactly what fell short for you. Please reach out to us directly at support@steptwo.ai so we can make it right.

Every piece of feedback helps us improve, and we appreciate you taking the time.

Best,
StepTwoAI Team

Betygsatt 1 av 5 stjärnor

Your Fraudulent Charge of My Credit Card

One thing I don't tolerate is companies taking money from someone's account without notification. This is a fraudulent act which as a Certified Fraud Examiner ,I will be following up. You took $39 from my account without consent and notice. Upon reaching to you, you started pumping me with email. Where was the email before you took money from my account. I am escalating this.

3 april 2026
Omdöme utan inbjudan
Logotyp för Steptwo

Svar från Steptwo

Hello friend,

Thank you for the feedback, and we're sorry for the frustration. We've looked into your account, and the $39 charge was an automatic subscription renewal, disclosed at sign-up in our Terms of Service and on the checkout page.

That said, we'd like to resolve this for you. Please contact us at support@steptwo.ai referencing this review, and we'll cancel your subscription and review your account for a refund of the most recent charge.

We appreciate you raising this and giving us the opportunity to make it right.

Best regards,
Step Two Team

Betygsatt 1 av 5 stjärnor

UTTERLY RUBBISH An AI-based experience…

UTTERLY RUBBISH An AI-based experience which does not make any sense is just a rip-off. The content is worse than I've ever seen, and there is no way to cancel the subscription on the platform itself. Just avoid it all, as your money and time are at risk.

21 mars 2026
Omdöme utan inbjudan
Logotyp för Steptwo

Svar från Steptwo

Hi there,

Thank you for sharing your feedback - we're sorry your experience didn't meet expectations.

Content quality: Our courses are updated regularly based on learner feedback. If there was a specific course or lesson that felt off, we'd genuinely appreciate knowing which one so we can improve it.

Cancellation: We process all cancellations through our support team — you can reach us anytime at support@steptwo.ai and we handle requests promptly, typically within a few hours.

We never want anyone to feel like their money or time was wasted. Please get in touch with us directly so we can look into your account and make this right.

Best,
Step Two AI Team

Betygsatt 1 av 5 stjärnor

Buyer beware

Buyer beware! This is a scam company or a single scammer operating behind the computer, using agents, avatars etc to hype you up, sign up and get access to your bank account. They sell 9.99 AI video course which in fact is just a series of short texts with by chat Gpt. They lie about about every lesson being 10 min, but in fact it’s a few secondd it couple of min max. Of reading, no video. Next you know they sneak in a membership to non-existing entity. The overhyped META advertisement is outrageously deceptive and fraudulent because none is delivered, there is no info on membership, nobody disclose, I just catch another their fake ad and made snapshots of each lies and misleading words used. Their 100% warranty of satisfaction or money refund is fake, their customer service run most likely by bots, never answer any questions ignore it requests and their response are vague, unrelated and they lied in your face. This is the worse I have seen in years

20 februari 2026
Omdöme utan inbjudan
Logotyp för Steptwo

Svar från Steptwo

Dear Milla,

Thank you for taking the time to share your experience. We take all feedback seriously, and I'd like to address your concerns directly.

First, I want to confirm that your subscription has been canceled, as you requested through our support team. We absolutely process all
cancellation and refund requests — our satisfaction guarantee is genuine.

Regarding your specific points:

On the course content: Our courses combine interactive text lessons, AI exercises, and video content. Lesson length varies — some are quick, focused exercises, while full daily modules are designed around 10-minute sessions. We're continuously expanding and improving content based on learner feedback.

On the subscription: Our checkout page includes a clear disclaimer stating the charged amount and the recurring nature of the payment. We understand this may have been easy to overlook, and we appreciate the feedback — we're always looking to make this even more transparent.

On customer support: Our support team is made up of real people. If any of your messages went unanswered or felt unhelpful, I sincerely apologize - that is not the experience we aim to deliver.

We're a small, dedicated team building a product we genuinely believe in. If you'd like to revisit any aspect of your experience, please reach out to us directly at support@steptwo.ai - we're happy to make this right.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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