Great customer service! I appreciate the time the rep took to help me understand and make an informed decision about which products would best fit my needs. I also appreciate that they specify on thei... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent customer service! They helped find the product that fit our needs, checked availability, and shipped the order quickly.
Företaget har svarat
One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Se mer
Företaget har svarat
This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Kontaktuppgifter
10715 Red Run Blvd, 21117, Owings Mills, USA
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4,8
Utmärkt
692 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Harmless product order not delivered to residence
Be more proactive in informing customers that their completely harmless order cannot be delivered to a residential address. Very frustrating to have a very benign order have to be shipped to a medical address.
17 mars 2023
Svar från Stellar Scientific
Thank you Aaron for your business and for sharing your disappointment with us.
I am very sorry that your order was such a hassle for you.
Because communication is such an important part of how we build trust, we include the following language in our terms and conditions statement which appears at checkout.
It is not possible to proceed to checkout without accepting these terms.
Let us know how we could present this information better and we will definitely see what we can do to fix it.
"If you are shipping to a residential address, please contact us BEFORE you place your order to see if you qualify for an exemption. 410-764-2225. Some items are never shipped to residential addresses. Please see FAQs. "
Thank you again for choosing Stellar Scientific
Lee J Lowenstein
President
Svar från Stellar Scientific
Thank you so much Peter for the opportunity to be of service to you and for making time to leave us this review!
Tell us what we can do better next time to earn a coveted five-star rating from you!
We are always looking to please and do better.
Thank you for choosing Stellar Scientific
Jupe went above and beyond for me
Jupe went above and beyond for me. Highly recommend this company.
17 mars 2023
Omdöme utan inbjudan
Svar från Stellar Scientific
Thank you very much Darien for giving us the opportunity to be of service to you.
We especially appreciate that you went out of your way to find our Trustpilot page and leave us this review.
Have a wonderful weekend and thank you for the endorsement
They did an wonderful job getting the…
They did an wonderful job getting the order placed and on its way.
15 mars 2023
Svar från Stellar Scientific
Thank you so much Terry for trusting us with your business!
We appreciate the opportunity and your kind words.
We have a stellar name to live up to!
Always rewarding to hear we are delivering on that promise.
Stellar Scientific is your friend
Stellar Scientific has a very friendly approach to their customers, which is rare. It is almost like you are speaking to an actual friend. They will also go above and beyond during emergencies. Stellar Scientific is a great business to deal with.
16 februari 2023
Svar från Stellar Scientific
This is such a special and meaningful review! Thank you so much for your business and for making time to share your experience with us.
We know our sales and customer service team work very hard to make happy customers.
This review will mean so much to them.
Very helpful and polite
28 februari 2023
Svar från Stellar Scientific
Thank you very much David for your business and for sharing this feedback with us!
We appreciate it very much!
The Stellar team is a dream to work…
The Stellar team is a dream to work with! Always upbeat, pleasurable and reliable!
7 mars 2023
Omdöme utan inbjudan
Svar från Stellar Scientific
Thank you so much Nicole for this awesome review!
Wow!
We very much appreciate the opportunity to serve you and hearing we did a good job.
Thank you for your business and thank you for choosing Stellar Scientific!
Svar från Stellar Scientific
We very much appreciate your business Zurab and the kind comments you shared with us!
We are so glad to know you enjoyed your shopping experience with us!
Thank you for choosing Stellar Scientific!
Svar från Stellar Scientific
Thank you so much Victoria for your business and for taking time to share your experience with us!
We appreciate both!
Customer Satisfaction
Shipment arrived on time and in great condition. Delivery time was consistent with lead time after order was placed.
20 februari 2023
Svar från Stellar Scientific
Thank you so much Justin for your business and for sharing specific details what we got right!
Your feedback matters to the whole team and helps us identify our wins and where we need to improve!
Everything was smooth
Everything was smooth: place the order, shipping, delivery, and the machine is wonderful.
27 januari 2023
Svar från Stellar Scientific
Thank you so much ILIE for your business and for making time to share your feedback with us about the Hermle centrifuge!
We are so pleased to hear how happy you are!
Thank you for choosing Stellar Scientific
Quick delivery
2 februari 2023
Svar från Stellar Scientific
Thank you Javed for your business and for making time to share your feedback with us!
We appreciate both very much!
Great service and products
2 februari 2023
Svar från Stellar Scientific
Thank you so much Jean for your business and for making time to share this feedback with us!
Great Customer Service
Customer service was fantastic! Product came as expected and performed with no issues.
12 januari 2023
Svar från Stellar Scientific
Thank you so much KH for your business and for taking time from your busy day to share your experience with us!
We're so delighted to know we took good care of you.
Great customer service
Great customer service. Great response time... Great prices... All good!
19 januari 2023
Omdöme utan inbjudan
Svar från Stellar Scientific
Thank you very much Matthew for your business and for making time to highlight what you liked about doing business with us!
Excellent customer service!
Ben was very helpful getting all our queries answered about the equipment to fit our requirements. Once we placed the order, the equipment was shipped quickly and arrived well packed.
12 januari 2023
Svar från Stellar Scientific
We are so honored to have the opportunity to take care of you Vidhya! Thank you for choosing Stellar Scientific.
And, thank you for sharing your experience with Ben.
These reviews are circulated on Slack so Ben can receive praise from his colleagues for a job well done.
You just made his day!
Have an order 20 packs for pcr 96 well
Have an order 20 packs for pcr 96 well, delivered after working hours 7pm, and we never received.
22 september 2022
Svar från Stellar Scientific
Your negative review is factually incorrect. You received this invitation to review an order placed on Jan 9th, 2023 which has been delivered without issue.
The missing packages you refer to was from an order placed in September of 2021.
For months now we have provided you with copies of proof of delivery from UPS and we generously refunded you $100 from your order even though we cannot control what time UPS delivers to you.
You continue to blame us for this order and have demanded we refund you ALL the money you've ever spent with us, despite having received every order.
Your account is now blacklisted and we will no longer do business with you.
Thank you Ben for a professional and…
Thank you Ben for a professional and caring service
I recommended you to my friends
7 januari 2023
Omdöme utan inbjudan
Svar från Stellar Scientific
Thank you very much Zeev for your business and for taking time from your busy day to highlight the team member that took such good care of you.
And thank you as well for sending your friends our way.
That is so kind and spectacular.
Best of success!
Stellar Scientific has excellent customer service.…
Stellar Scientific has excellent customer service and products. Thank you for your support of science.
6 december 2022
Svar från Stellar Scientific
Thank you so much Gina for your business and for this wonderful review!
We're so honored to be a partner in your important work.
Svar från Stellar Scientific
Thank you very much Cramer for your business and for taking time to share your experience with us!
We appreciate both!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.