Stanton Optical - Winston-Salem Omdömen 31

It was fast and awesome

I was promised a free eye exam and 2 pairs of glasses for $79 instead I was charged extra for the use of two erroneous machines, which I was not told I could opt out of, and charged $150 for the eye exam alone at which point I felt trapped into purchasing glasses just to save money on my very expensive eye exam. I was not happy at all and would like a refund of the charges for the use of the two extra machines

Staff was very professional and very helpful! Will definitely be going back there from now on!!!

Everyone is kind and professional, My new glasses are Great!!

People are great

Went in for a eye exam and to get new glasses. Staff was very friendly and made feel at home. Ended up exceeding my expectations and was able to get bifocal contacts. Had one issue and they quickly resolved it. I would use them again and highly recommend them.

You're better off going to Walmart.

This place is a venture-capital-backed firm with salespeople pretending to be trained opticians (which they aren't), targeting individuals with lack of healthcare access (my insurance straight up wouldn't take them and WARNED me not to work with them), they care about profit margins, there are zero name brands of frames, everything is Chinese dupes and they upsell the shit out of coating for the lenses. $1,019 in "services rendered" to end up waiting hours of my life between the horrible business practices which any rudimentary google search would warn you against.

I went on Saturday 4/4/26:

1. Telehealth - ask that the salesperson-masquerading-as-a-technician to physically stand in the room with you because the prescription I got was WRONG due to the individual halfway across the world not hearing my objections.

Language barrier, bandwidth speed, headset faulty whatever the reason is the man on the other side of the screen did not understand me.

2. Getting called about orders that are incomplete. My contacts came in a few days later, great! It took me until the Saturday following my first visit to come in (7 days from original visit).

Except my trial pair hadn't come in, huh, shouldn't that have been checked before i drove across town? "Please give us til tuesday then you can open your contacts." Okay fine. I'll wait. Wife's contacts work great.

3. Today, Monday. The rest of your order is in, great. Except your trial pair never made it and only 2 of the 4 pairs of glasses you ordered are in. Shouldn't have SOMEONE CHECKED THAT before CALLING me AGAIN???

4. I try on my glasses, today, immediate confirmation its the wrong prescription. My right eye is worse than my left. My Telehealth examiner did not hear me tell him "MY RIGHT EYE ISN'T AS SHARP!" multiple times over.

Avoid. The salespeople did what they could. I imagine they have to hear it everyday based on how poorly run the place is for basic order fulfillment.

I like the service but the wait was way too long. I had an appointment and we don’t get seen until 1 hour later.

The costumer service was amazing but it was very very pricy

Excellent service and attentive staff. Painless and pleasant experience.

Would highly recommend. Great service and people who work there and awesome discounts!!!!!

Everyone was very professional and kind! Very knowledgeable staff! I will definitely tell family and friends about Stanton Optical!!!

I felt this store had a very good variety of frames to choose from. I also like that they had a variety of price options to look at. The staff were all friendly and professional. They were very accommodating and made sure we understood the process.

Very quick and efficient! Staff was exceptional!

All employees were friendly and went above and beyond for the customers. There was a long wait but they made all of us feel comfortable and made the process as speedy as possible.

Helpful, courteous, kind

The service was fast and easy, I also was able to get my glasses the same day

Misled horribly by a customer service team that was uniformed. Upon arrival I was looked at like I was insane for the info I had received. I had the exam anyway and bought glasses, don’t be fooled by the same day glasses- they told me 2 weeks- which was fine because I had a vacation coming up I needed the glasses for. I still haven’t received the glasses- apparently they’re was a mistake so they had to make another pair. I’ll never go back- and I’m probably returning the glasses IF they ever arrive.