Stanton Optical - Tallahassee Omdömen 76

The guy there I forgot his name but he was rude to me .He was a Caucasian man hair cut short and he wears glasses and have on a white coat a little on the thicker side . When I would ask him questions he was very sarcastic with me in regards to the info I was receiving that he gave me in regards to pressure behind my eyes and all I asked was what were the levels bc at first he said everything was fine and that I just had stigmatism and I said okay then after I guess I picked the wrong kind of glasses bc I was only pointed to a certain section and was just told to look at the chart didn’t explain it well to me . So the section I was brought to was for the high end glasses . So I said are there any glasses within the price range he states yes sure they are and point to the men section I said well where is that over in the women section and he said you would just have to look then proceed to tell me the one marked Blue are the cheapest . So I said okay can I look ? He replies sure didn’t walk and assist me or anything . it was like he didn’t want to deal with me . He didn’t use my insurance that I had on file stating to just asked them to reimburse me the pricing of the glasses that I paid for out of pocket . So then after sitting there he was mumbling to me I said sir I cannot hear you can you speak louder so I can understand you then he goes I’m just gonna forget about your insurance and just do your special I guess it was 2 glasses for 79 and I said okay . Never mentioned to me about a sale untill after I told him that was to high for me for glasses and my insurance should have covered most it . On you guys window it says 2for 79 and a free eye exam . When they did my exam they asked if I wanted to do this high end one that was 39 dollars I stated no thank you and I proceed to ask will the others be covered by my insurance they lady told me yes just not this one . I have MetLife insurance. If a special was going on why not offer that to me when I first came in ? Why over charge me and then wait to the last minute to tell me and then don’t use my insurance bc he didn’t want to have to do it over again ? Doesn’t make sense wouldn’t my insurance cover the special you guys had going on ? When I was asking about more info in regards to the pressure behind my eyes and wanted to know the levels because he said it’s something I should keep an eye on bc it was higher than normal he stated I’m no doctor and if it was a major concern they would have stopped and sent you to the hospital. I said sir I’m just asking my levels so that I can tell my doctor when I make an appointment that’s all . He wasn’t a good person to me at all . I said well you brought something to my attention and I just wanted more info about it bc it was worrying me . I just didn’t have a good service the woman were nice but he wasn’t rude . And when I came in the next day he just placed the glasses on the table and was quiet so I stood there for few minutes and he was like you can try them on if you’d like I said okay tried them on quiet again I said well is that all that I have to do . His response yes I said okay thank you and started walking away then he says have a good day I said you too. He just wasn’t professional about it it any kind of way

Customer service was well and quick

Mia was great!!!

I was in a desperate situation to get glasses due to an injury to my eye, and the staff here were so helpful, kind and attentive. I could not recommend them enough.

My wife and I both came in without an appointment. It was her first time getting glasses. I have worn glasses most of my life. We both are happy with our frames and prescriptions. Staff was very helpful and friendly. All around good experience.

After paying for the extra eye exams, I found out that I needed to have surgery (eventually) to remove cataracts from both my eyes!

Glasses were not ready same day. It was 3:15 when I left and they were open until 5

I had to return 3 times to get the prescription lens redone. They still aren't right, but i gave up.

Great first experience, staff was very nice and professional

The team member who helped me was extremely accommodating and attentive to my needs. I had a really long wait but he went above and beyond to make sure he apologized and said he would make it right. From that point on he was with me every step of the way making sure i got seen, helped me throughout the entire process of picking out my glasses, explained everything in detail to me and was more than happy to answer any and all of my questions. Even when I went to pick up my glasses, he made it a point to let me know he remembered me, went over everything with me and apologized yet again. All I can say is he turned a not so good experience into a positive memory I will never forget. Please, please thank him again for me as he was nothing short of amazing!

Timely, and shown patience with a sincere appreciation to provide great customer service.

Courtesy and patience with me.

Called needing prescription glasses within the hour and they did it for me no problem!!!

The local number kept ringing busy y’all might want to change that an not a lot people working

Staff was super nice and same day glasses is awesome but it’s like plastered all over the website if you get glasses there the exam is free but I still ended up paying for the exam and the glasses

I had a great experience at staton optical. I scheduled me and my mom an eye appointment. We both did our exams , got new frames, and was offered some great deals. Overall experience was amazing.

Customer service was fine, however my glasses are not. I can’t hardly see with my new glasses.

Priscilla was super helpful in recommending what would be best for my specific needs.

Staff were fast, friendly, and extremely informative. Everyone that I encountered during visit answered each of my many questions with a positive attitude, grace, and enthusiasm.