Stanley1913 Omdömen 

Waardeloze service. Direct geprobeerd te annuleren, geen reactie. Pakket nooit ontvangen, maar volgens Stanley was het "afgeleverd". Weken bezig geweest om mijn geld terug te krijgen. Je moet overal zelf achteraan en wordt totaal niet geholpen. Pas na heel veel moeite opgelost. Voor mij nooit meer. Pas op als je hier bestelt.

Ordered a cup, was returned to sender with no explanation. They followed up with a "How are you enjoying your new cup" email just to rub salt in. no contact, no refund, no nothing. Emailed customer service 2 weeks later to ask what was going on, no reply for a week then an email offering a refund or "Fast-track a brand-new replacement shipment straight to your address" - asked for the replacment a week ago and nothing back, no contact no shipment. Save your money, any issues and you are in trouble.

Customer serviced is sorely lacking. Every time I have called to get help with a customized product (today in and a few other times this past year) they can never answer my question and tell me they will "open a ticket" and someone will contact me in 24-48 hours. I called three times today - it was the exact answer EVERY SINGLE TIME. Zero service. Zero answers. Not sure why anyone bother doing business with this company when they can order the same product from 4imprint.

Final Update - August 7th 2026: Stanley eventually resolved my issue by honouring their offer of a full refund and a 50% discount code. However, it took several weeks, multiple emails, numerous Instagram DMs, public comments, and a Trustpilot review before I received a response. While I appreciate that the matter has now been resolved, I hope Stanley improves its communication with customers in the future.

Update: Stanley apologised for their poor communication and offered me a full refund and a 50% discount code, which I accepted immediately on the (29th July 2026). Over a week later, I am still waiting for any acknowledgement or confirmation that this has been processed. I have continued trying to contact Stanley through Instagram, but my public comments keep disappearing without any response, while other comments continue to receive engagement. I simply want Stanley to honour the resolution they offered and communicate with me.

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I am extremely disappointed with the level of customer service I have received from Stanley Europe.

I submitted a warranty claim for my Stanley cup on 18th July 2026 after the vacuum insulation failed and it no longer kept drinks cold or retain ice. I received an automated confirmation and Stanley’s website states that customers should receive a response within 2 business days.

Unfortunately, that did not happen.

I have since sent multiple direct messages on Instagram, two emails, and left numerous comments on Stanley Europe’s Instagram and TikTok posts simply to try and get a response. Most of my messages have been ignored.

When I eventually received a reply, I was offered replacement colour options. I asked whether my preferred colour could be considered, but that question was never answered. After waiting again with no response, I confirmed that I was happy to proceed with the Black 2.0 replacement without customisation and asked for confirmation that my replacement had been processed, along with tracking information once dispatched.

Once again, I received no response.

The most frustrating part is the complete lack of communication. A simple update to let me know what is happening would have avoided weeks of unnecessary frustration.

I am still waiting for Stanley to process my warranty claim and respond to my emails and messages. I simply want my replacement to be arranged and for someone to communicate with me about the status of my case.

I hope this review prompts Stanley to investigate my case, honour the “lifetime warranty”, and contact me as soon as possible so this matter can finally be resolved.

I ordered a Stanley cup, but they delivered the completely wrong item. When I contacted them, they admitted the correct cup was out of stock on their system and made me place a brand-new order on their website to get what I originally wanted.
​While they let me keep the incorrect cup, they only refunded £40.00 of my initial £44.95 payment—keeping the £4.95 delivery fee. Under the Consumer Rights Act 2015, goods must match their description, and when a retailer fails to fulfill the contract due to their own mistake, customers are legally entitled to a 100% full refund, including delivery charges. Short-changing me on the delivery fee for an error caused entirely by their own mistake is poor practice.
To make matters worse, their customer service takes up to 3 days to respond to each message, making it a painfully slow process to get even basic issues sorted.

I ordered from Stanley1912 2 cups 0.89l for holiday 2 weeks ago, they send me small one 0.39l when you try contact customer services you need to write message which they said will be responded in 2 working days no one get touch with you now is 4 working days, now any number to call and now I'm with wrong items which I even don't want, no anyway to complain and need to buy new cups. That is disgraceful

I ordered my cup on the 13.07.26 and have not received it!
The tracking details have not been updated which tells me the item has not even been sent! I have sent 4 emails and have not received a response. This behaviour is appalling. Do not order from Stanley!

Really disappointed with this mug. The paint started bubbling up on the handle after standard use. When I reached out to customer service, my warranty claim was denied because Stanley states that "cosmetic defects" like paint or finish issues are not covered. For a brand that prides itself on durability and premium quality, this is unacceptable craftsmanship and poor customer policy. I would not recommend this product.

Ontzettend slechte ervaring ten aanzien van website en klantenservice. Op de website staat gewoon een fout, bedrag klopt bij check-out niet. Mail gestuurd met reactie dat dat niet waar dus is.. dus heb ik hiervan bewijs geleverd en dan vervolgens gewoon niet reageren. Daarnaast bij check-out verandert mijn kleur van beker, ook hiervan mail gestuurd - echt gelijk na de bestelling om dit te dubbel checken.. kan het niet veranderd worden want de bestelling is al verwerkt? Kom op nou.. wat is dat voor service. Zorg er dan gewoon voor dat je website degelijk werkt en dat alles goed loopt.. of ik moet gewoon niet bestellen, denk dat dat verstandiger is volgende keer. Eerste keer besteld maar absoluut nooit meer. Achteraf lees ik ook alle negatieve ervaringen dus zou het absoluut iedereen afraden om bij de website van stanley te bestellen.

I got their Stanley Legacy QuadVac Thermal Bottle 1.1 QT and the Stanley Classic Heritage Bottle.

For the Stanley Classic Heritage Bottle, the rubber from the seal came off from the Classic Heritage Bottle just from putting hot water in it. I only had it for 10 months max. At the cost of what I'm paying, I could've bought something cheaper and it would've lasted longer. I submitted my warranty claim and someone replied sending me the Stanley Legacy QuadVac Thermal Bottle 1.1 QT.

Little did I know that the replacement would be a defect in 6 months. Same thing, the seal came off just because of hot water. This time, no one answered to my warrant claim. Therefore I phone the office. The person who answered said that they would reply to my claim by the end of the day, little did I know that they took only 1 second and not even look at the details and rejected my submission. I replied back but no one answred. I never brought the bottle outside, I never modified it or tampered with it. HOW IS IT NOT UNDER WARRANTY?!!!!!!

Never buy a Stanley.

I ordered a product from this company and a completely different and lesser product was delivered!! The size, make and model were ALL incorrect. I contacted their so called customer service department and had to fill in an online form with every detail from Purchase Order number to photographs of the bottle and the base. I’ve heard nothing so requested it all again and still heard nothing. It was purchased for a tennis competition today which I’ve now had to borrow one from someone else.
Very poor, wouldn’t use again and should have a refund without hassle. Non-existent ‘human’ customer service. Judging by the reviews they must be inundated

Order cancelled three times without explanation - due to their website not having live stock levels.

I ordered a 40oz water bottle on sale via the Stanley website. Most colours showed as Sold Out, so I selected one that showed as available. My order was cancelled two days later without explanation. I called their helpdesk who advised the color I ordered was sold out, and explained their website isn't always up to date. They offered a different colour assuring me it was available. I placed the order. Two days later my second order was cancelled without explanation. So I called again and went through the same process. Two days later my third order was cancelled without explanation. A company this size and renound should have an uptodate stock system linked with their website. Customer communication on cancelled orders should include a reason, alternative options, and not require the customer to call and wait 30min to speak to a person. They could definitely do better in these areas.

Tried ordering an engraved Stanley tumbler , and a protein shaker website is absolutely terrible for such a popular brand... spent 2 hours on various browsers and still no joy!
Filled in support ticket ... which will reply in 5 days! The gift im purchasing is for 3 days ... alternative gift now purchased ... do better Stanley UK

I filed my claim on a Saturday, they replied less than 24 hours later, I received my replacement on Wednesday (4 days later). Very easy to deal with, responsive, and honored the warranty.

Interested in ordering a customized tumbler for my daughter. The Canadian website had a glitch and so I wasn't able to place the order.
They aren't able to place an order for you over the phone either so for over a month I kept calling and submitting tickets to have this issue resolved as my daughter is very interested in this tumbler and I wanted to get this as a end of school gift.
Every time I call they say they have escalated the issue regarding my case number 01723681.
Escalating an issue means they will have it resolved ASAP. This ticket was put in place over a month ago and I haven't been contacted as promised.
As a loyal Stanley customer, I'm EXTREMELY DISAPPOINTED.
I should point out that the customer service representatives I spoke with over the past months were very understanding and apologetic regarding my experience but when it came to addressing the issue none of them was really a great help. :(

This is the second time I have experienced the same frustrating situation with Stanley. I purchased 3 discounted gift items, and after 15 days without shipment, I was told the items were out of stock and my order was refunded. However, when I checked the website, all three products were still listed — just at a higher price. After multiple email exchanges, I was simply told the order was cancelled due to stock issues and was asked to place a new order. This is unacceptable, as the discount period had already ended by then. I never received a clear or satisfactory response from the representative I dealt with (Octavia). This has cost me significant time, caused real disappointment, and damaged my trust in this brand. I hope Stanley takes this seriously and improves how they handle these situations.

Dont order from stanley this website

ca.stanley1913.com

THEY HAVE THE WORST CUSTOMER SERVICE!! Not helpful at all of any issues . Once you paid thats it.

i cant really say a bad thing about them. i gave a few mugs, and one of them i got as a gift for my birthday. it had probably some factory mistake, cuz the handle fall out. i never saw this happend, but the person that got me the item couldnt tell me where she got it so i just wrote stanley, that i have this mug (send photos) what happend and if they can help me with it, to repair it or what should i do. and even though i didnt had a order from them, they sent me whole new mug just in different colour but i really love this customer experience, and its really welcomed. so proactive, friendly, and they are really trying to help you as much has they can

Puedes usar una reseña como la siguiente:

Mi experiencia con este producto personalizado de Stanley fue muy decepcionante. Pagué por un artículo customizado esperando un acabado de calidad, pero al recibirlo noté que la impresión del apellido tiene un defecto evidente: la letra “L” no quedó completa, lo que afecta por completo la apariencia del diseño. Se trata de un error de fabricación que debió detectarse antes del envío mediante un control de calidad adecuado.

Quedé muy inconforme con el producto recibido, especialmente considerando el prestigio de la marca y el costo adicional que implica una personalización. Esperaba un trabajo profesional y recibí un artículo con un acabado deficiente. Adjunto fotografías como evidencia del problema y espero que Stanley responda con una solución satisfactoria.

Al observar la foto que compartiste, se aprecia que el trazo de la “L” en “Level” parece estar incompleto o con una impresión irregular en comparación con el resto del texto, lo que respalda tu inconformidad con el acabado del producto.