Feels like they took everyone's money & ran with it. I had a customer that came to with the same issue, they paid over $2500 for their custom Holden R8 headlights, they had moisture from poor qualit... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Same issue as everyone around Order Number 1900. I Ordered in October 2025 and as at today ai have not received one communication from them. $2000 worth of lights purchased and paid for in ful... Se mer
I knew custom built headlights would be difficult but Dallas bought my vision to life and now I have great quality, complex lights for my custom build car. I definitely recommend him to everyone looki... Se mer
10/10 super friendly!!! Ss Customs outlined everything that was going to happen once I placed my order, including times and products. They even include tracking via the ‘shop’ app. Very expens... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
SS Customs QLD are an LED car lighting supplier based in the South East suburbs of Brisbane, Queensland, Australia. Our aim as a business is to supply our customers with an excellent quality product that adds style to their vehicle. We strive for great customer service and support.
Kontaktuppgifter
1/6A Katandra Cres, , 4300, Bellbird Park, QLD, Australien
- 0430 139 897
- sales@sscustomsqld.com.au
- sscustomsqld.com.au
2,7
Dålig
93 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lense Replacement
Had the Lenses on my Headlights replaced as well as some LEDs installed instead of halogens. Turned out mint for a good price too.
14 september 2024
Could not recommend SS Customs enough!
Dallas is great to deal with, he is extremely helpful and knowledgeable on providing me with what I needed to build my headlights. If I had any issues or questions, he answered them all so quickly and I really appreciate that he is based in Australia, as I was able to jump on the phone to discuss what my goal is with the lights. Could not recommend SS Customs enough!
28 augusti 2024
Quick an easy tell the legend what ya…
Quick an easy tell the legend what ya want he’ll do it quick as possible and before ya know it your buy headlight for every car
15 augusti 2024
Fast, quality, perfection.
Fast, quality service with no stone left unturned and no shortcuts taken. Exemplary Company a lot of companies could do with this level of competency.
21 augusti 2024
Great experience
Not really sure how anyone could give this bloke a bad review.. my experience was excellent.. made a mistake when I ordered my lights.. gave him a call and he had no problem changing the light and didn't charge me any extra.. lights came quick and installation was simple.. definitely shop here if you need some lights to make your car even sexier
20 augusti 2024
Ss customs have been so helpful
Ss customs have been so helpful, went above and beyond to help me with my headlights. I highly recommend using these guys!
15 augusti 2024
Decietful
Don't do business with this clown he has made my experience with order a fukn nightmare also lies to customs swears at you when wanting answers I highly recommended not doing businesses with this scammer
8 augusti 2024
Omdöme utan inbjudan
Svar från SS Customs QLD
Thank you for your feedback. I’d like to address the concerns you’ve raised and clarify the situation.
Firstly, the difficulties you encountered could have been avoided if the detailed information provided on our website had been reviewed before placing your order. I invest significant time and effort into ensuring that each product’s description, compatibility, and shipping timelines are clearly stated. For custom items, our website explicitly mentions that it can take up to 10 weeks, depending on item availability.
I understand that you were frustrated after 10 days and demanded a refund while stating that you would use a different builder. However, this expectation does not align with the timelines we clearly communicate. Custom-built products take time, and rushing the process compromises quality.
Additionally, I want to emphasize that respectful communication is essential. Your aggressive and demanding emails did not expedite the process and, in fact, made it more challenging to prioritize your request. We strive to treat all our customers fairly, but clear and polite communication is crucial for effective resolution.
If you still have any concerns or need further assistance, please don't contact me and please find a different custom headlight builder in future I want absolutely nothing to do with you after this.
A note to all customers if you're going to be rude, aggressive and demanding then i'm not the company for you. Go find somebody else to build your custom products!
Svar från SS Customs QLD
Thank you so much for your fantastic five-star review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.
If you ever have any questions or encounter any issues, please don't hesitate to reach out to me directly at sales@sscustomsqld.com.au. We’re always here to help and ensure you continue to have an excellent experience with SSCustomsQLD.
Thanks again for your support!
Easy comunication and fast ordering
11 juli 2024
Svar från SS Customs QLD
Thank you for your incredible five-star review! We are delighted to know that you’re pleased with our products and service. Your positive feedback means the world to us and motivates our team to keep delivering the best.
Should you ever need any assistance or have questions in the future, please don’t hesitate to contact me at sales@sscustomsqld.com.au. We’re always here to help!
Thanks again for your support.
Sshit customs
From word go the owner sent me wrong lights diy kit when I ask via email if they were incorrect he called me incapable of doing install then realised it was his stuff up made me pay to ship them back then pay more for better lights that took another month. Now have installed the high beam dont work and he has told me I'm incapable of fixing so pay a auto sparky to fix his stuff up. The whole experience was poor he was rude the product for the price is cheap and nasty this company won't last long with how he works.
11 april 2024
Omdöme utan inbjudan
Svar från SS Customs QLD
Hi there,
Thank you for your feedback, it means a lot to us. We regret any frustration you experienced throughout our interaction. While there were moments of tension, we always strive to remain polite and professional.
When we realized you received the incorrect product, we apologized and even offered a discount on custom headlights as a way to make amends. It seems there were challenges with the installation process, which can be quite technical. We recommend using a qualified auto electrician to ensure everything is set up correctly.
We value all our customers and aim to provide the best support possible. However, please understand that we're balancing many customer inquiries, and it can sometimes take time to respond thoroughly.
Thank you for sharing your thoughts. We genuinely appreciate your business and hope you find the suitable solution for your needs.
Best regards,
SS Customs QLD Celebrating 10 Years in 2024
P.S. If you feel our product isn't the right fit, you're welcome to resell it. We strive for every customer to represent our brand positively.
Quality product.
Quality product.
The only negative is it's not very "do it yourself" friendly. This was likely intentional to stop customers from damaging their cars. None the less 10/10
14 maj 2024
Svar från SS Customs QLD
Thank you so much for your stellar five-star review! 🌟
We're thrilled to hear that you had such a positive experience with our product. Your point about the installation process is well-taken. Our goal is to ensure the quality and longevity of your upgrades, which sometimes means a more intricate installation to prevent any potential damage.
We appreciate your understanding and your excellent rating despite this complexity. It means a lot to us that you see the value in ensuring the best outcome for your vehicle.
Thanks again for your feedback and support. If you ever need assistance, feel free to reach out; we're always here to help at sales@sscustomsqld.com.au
Had an issue with the headlight falling…
Had an issue with the headlight falling down a bit and SS were happy to fix it for free
23 juni 2024
Svar från SS Customs QLD
Thank you for your fantastic five-star review! 🌟
We're glad we could assist you and resolve the issue with your headlight. Our goal is always to ensure our customers are satisfied and that their vehicles are in top shape. Your positive feedback means a lot to us!
If you ever need further assistance or have any additional feedback, don't hesitate to reach out. We're here to help anytime.
Thanks again for your support!
Best regards,
sales@sscustomsqld.com.au
From the time I ordered to the time I…
From the time I ordered to the time I received my lights I cannot fault the whole process. Dallas has been absolutely amazing and is still being so supportive. They will be installed this weekend and I will forward photos as soon as I can I am so excited
4 juni 2024
Svar från SS Customs QLD
Thank you for your wonderful five-star review! 🌟
We are thrilled to hear that your experience from ordering to receiving your lights was flawless. Dallas is indeed a fantastic team member, and we’re delighted that he’s been so supportive. Your excitement is contagious!
We can’t wait to see the photos after your lights are installed this weekend. Please do share them with us—we love seeing our products in action!
Thanks again for your kind words and support. If you need anything at all, we're here for you.
Svar från SS Customs QLD
Thank you for your feedback. We understand your frustration regarding the delay in receiving your headlights. Please know that your order has been built, shipped, and is currently with Sendel for delivery.
We strive to ensure timely delivery, and it appears the delay may be on the courier's end. We appreciate your patience and are monitoring the situation closely.
For quicker assistance in the future, feel free to contact me directly at sales@sscustomsqld.com.au.
Best regards
Insanely good quality custom headlights…
Insanely good quality custom headlights any design you want they can make. Over all an amazing company highly recommend if your looking for a set of custom headlights 👌🏻💪
21 maj 2024
Svar från SS Customs QLD
Wow, thank you for your incredible five-star review! 🌟
We're thrilled to hear that you are impressed with the quality of your custom headlights and that you had such a positive experience with us. It’s fantastic to know you appreciate our customization capabilities and the effort we put into each design.
Your recommendation means the world to us. If you ever need anything else, don't hesitate to reach out.
Thanks again for your support!
Best regards,
SS Customs QLD
sales@sscustomsqld.com.au
Svar från SS Customs QLD
Thank you so much for the fantastic five-star review!
We're delighted to hear that you think our products are awesome and that you're pleased with their quality and appearance. Your positive feedback truly brightens our day!
If you need anything else or have any questions, feel free to reach out.
Thanks again for your support!
Best regards,
SS Customs QLD
sales@sscustomsqld.com.au
Experienced and expert service
Experienced and expert service. Delivered above expectations. I've used SS Customs previously and always quick, a delight to deal with and delivers everytime. Wouldn't go else where
8 maj 2024
Svar från SS Customs QLD
Thank you so much for your wonderful five-star review!
We're thrilled to hear that our experienced and expert service has consistently met and even exceeded your expectations. It's fantastic to know that you find us quick, delightful to deal with, and reliable. Your continued trust and support mean a lot to us.
Looking forward to serving you again soon!
Best regards,
SS Customs QLD
sales@sscustomsqld.com.au
Cheap Quality LED lights
This business try to leave fake review on my business page because i left them Genuine Review about the quality of their product they sent me. I bought 2 X led 50mm halo rings from here for $80. The white light (day light) is different in both rings . Ones more blueish and one is yellowish. Both rings were very low quality but wiring harness was good which came with rings. Looks odd when both rings light up together in different colours as they dont match..Don't buy from here. You will regret it
13 maj 2024
Omdöme utan inbjudan
Svar från SS Customs QLD
We're very sorry to hear that you're frustrated with your experience and we sincerely want to assist you in resolving any issues with your headlights. Our priority is to ensure our customers are satisfied with their purchases.
It looks like I've reached out to help on several occasions, but we haven't been able to connect or receive the needed information to address your concerns. I'd love to get to the bottom of this and provide you with the support you need. Could we please arrange a call or further communication at your earliest convenience? Your satisfaction is very important to us, and I'm here to make sure we fix any issues you might be facing.
To all our valued customers, please know that our team is committed to resolving any problems you might encounter with our products. If you're experiencing any issues, don’t hesitate to reach out—we're here to help.
Regarding the allegations of fake reviews, I want to clarify that we take such claims seriously, and we pride ourselves on maintaining trust through genuine customer feedback.
Thank you for your understanding and patience.
Best regards,
SS Customs QLD
sales@sscustomsqld.com.au
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.