I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Se mer
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The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on t... Se mer
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First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Se mer
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Företagsinformation
Skrivet av företaget
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Kontaktuppgifter
2 Commerce Blvd, 32164, Palm Coast, USA
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bra
511 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
What a rip-off! Shop elsewhere!
Ridiculously expensive for 2 power steering cables.
Semi FALSE ADVERTISING-VERY MISLEADING ADVERTISING.——They offer a “discount” if you’re a new customer but you have to spend an arm and a leg!
NO CUSTOMER SUPPORT!
Shipping was ridiculously expensive—-$25.00 for 2 (13”) rubber hoses and 2 metal attachments. The shipping costs were almost as expensive as the parts.
DO NOT USE THIS COMPANY!
2 mars 2026
Omdöme utan inbjudan
Svar från ss396.com
Jeff, the item you ordered was too large to fit in an economy sized shipping box, hence the extra cost. As far as no customer support, I do apologize you feel this way. I see that you reached out to us via email. You had emailed us Friday afternoon, and got a response from us Monday morning. So about one business day later.
FedEx was the problem
** UPDATE **
The guys at SS396 went above and beyond after hearing my issues with FedEx and made it right. Most companies have a “that’s not us, not our problem” attitude. Not these guys. I will 1000% be a return customer for this project and the next.
FedEx was the problem, not you guys. My tracking said it would be here Thursday. Perfect timing. These trim pieces were the last thing to do before my car was done for a show/cruise on Saturday. The package was then lost in GA for 3 days and didn't show up until yesterday around noon....to the wrong address. Luckily I knew the neighbors who received it and they held onto it for me. Sheesh.
10 mars 2026
Omdöme utan inbjudan
Svar från ss396.com
Glad to hear you got your package from your neighbor! Could you please update your review since it was a FedEx issue, not us, but since we worked with you? As we don't like to see 1 star reviews! We would appreciate it! Thanks in advance Deacon!
EDIT: Thank you Deacon!
Svar från ss396.com
Lou, thanks for the five star review and for shopping with SS396!
Quick shipping and very well packaged.
Quick shipping and very well packaged.
11 mars 2026
Omdöme utan inbjudan
Svar från ss396.com
Steve, we are glad your order arrived safe and sound! We hope to see you again!
Very fast shipping order was correct
6 mars 2026
Omdöme utan inbjudan
Svar från ss396.com
Thanks for the review!
This is the second time my order showed…
This is the second time my order showed up with the box all tore up and mailing tape put over the open up end of the box. It's amazing that small items make it with the size of the holes in the box. Also the packaging inside the box is very poor, the rear valence was all scratched up. This is the last time I will be using ss396 for parts for my chevelle.
4 mars 2026
Omdöme utan inbjudan
Svar från ss396.com
Mike, sometimes the shippers can damage a package. But twice is odd! Can you please give us a call so we can try to make it right for you! Thanks -
Never received catalog
14 februari 2026
Omdöme utan inbjudan
$30 shipping on a $20 part and I chose…
$30 shipping on a $20 part and I chose standard shipping. Don't understand that.
22 februari 2026
Omdöme utan inbjudan
Svar från ss396.com
Jeff, unfortunately shipping costs have risen lately. We do not make a dime on shipping. Some regions can be higher than others to ship to as well. It looks like you got it in just two days, so it's possible you selected a quicker shipping time, or that was all that was offered to your address at the time. We wish shipping was cheaper, but it is out of our hands. We do offer free shipping promotions though, so always keep an eye out for those.
Delivered quickly as expected
27 februari 2026
Omdöme utan inbjudan
Svar från ss396.com
Hi Melinda, thank you for the review and for shopping with SS396!
Great Experience
Ordering was easy on website & speedy delivery.
19 februari 2026
Omdöme utan inbjudan
Svar från ss396.com
Larry, thanks for the review!
Not all of my parts ordered were…
Not all of my parts ordered were delivered.
27 februari 2026
Omdöme utan inbjudan
Svar från ss396.com
Mike, that is because some of the parts you ordered are "drop shipped", so they ship from the manufacturer and can take a little longer than the in stock items from our warehouse you already received. Any questions, give us a ring!
I will shop here again
Website selection and prices were great and the shipping was fast. I will shop here again.
16 februari 2026
Omdöme utan inbjudan
Svar från ss396.com
Hey Keith, thanks for the review!
I await delivery of 2026 sales catalog by mail.
I await a delivery of the 2026 sales catalog for Chevrolet Chevelle that has been requested. I’ve been reminded that a catalog can take additional time to make its journey across our Great Nation and will be patient in receiving this physical copy by mail.
24 februari 2026
Omdöme utan inbjudan
Svar från ss396.com
Hey Roger, you just requested your catalog on the 16th, and today is the 26th. So it has only been 10 days. As stated on the catalog request form, catalogs can take up to 5 weeks to arrive. A shipment of catalogs just went out, so it should arrive soon! Thanks for your patience.
Why I gave a 5-star rating
I ordered a variety of parts revolving around suspension & steering components for a 71 Chevelle. I am pleased with the quality. 98% or the parts were in stock parts and promptly shipped from the same warehouse. The remaining items arrived in less than a week of the initial order. I will be a repeat customer.
Thank You
23 februari 2026
Omdöme utan inbjudan
Svar från ss396.com
We are glad to hear that you had a good experience and hope to see you back!
Quick service had what I needed quick service
Quick service had what I needed
21 februari 2026
Omdöme utan inbjudan
Svar från ss396.com
Joseph, thanks for the fantastic review!
Fast Shipping and Top of Line Products
ss396/Ground Up has extremely fast shipping and top notch restoration parts.
20 februari 2026
Omdöme utan inbjudan
Svar från ss396.com
Hey Jacob, thanks for the great review!
Svar från ss396.com
Kevin, thank you for the review and for shopping with us.
I ordered a 4 speed swap for a 70 monte…
I ordered a 4 speed swap for a 70 monte carlo, the parts were amazing quality and pedals are great
Here is where the problem is that these cars rarely came with manuals and its not te same as the chevelles
They sent me chevelle z bar ,linkage, and brackets expecting it to work
You can tell They did no actual R&D
To see if they were compatible
While it is true chevelles and monte Carlos share a good bit of parts
But for obvious reasons a monte carlo hood wont fit on a chevelle even tho they are very similar the hood is 6 inches longer
That its self shouldn't be so bad if they didn't give you 3 days to figure that out and after that your stuck with it
The only reason they are getting a 3 star is i cant deny the quality of part they are of good quality and came with all the parts to assemble everything but I will be having to fabricate the brackets and linkage after I paid 300 for the kit
If you have a 70 monte carlo buy the pedals only they are great and buy a hydromax kit they are only 90 bucks for the pedals rest of the kit is useless
9 februari 2026
Omdöme utan inbjudan
Svar från ss396.com
Shawn, could you please give us a call so we can go over this with you. You can ask for the sales manager, thanks!
Order was correct and delivered on time steering shaft
Order was correct and delivered on time
9 februari 2026
Omdöme utan inbjudan
Svar från ss396.com
Glad to hear you had a good experience Randall!
found easily what I was looking for
found easily what I was looking for. Good delivery service. Thank your very much.
18 februari 2026
Omdöme utan inbjudan
Svar från ss396.com
Thank you for shopping with us Irene!
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