SRN Home Improvements Omdömen 

I should have known better, but the cold-caller who told me they are in the area because of a government grant to get 30% buy-back discount for new windows and doors caught my attention. I've been meaning to look into new windows. The cold-caller said that his company would make an appointment to see me and my wife later in the week, it will only be one hour. He made a point of the fact that by law they cannot spend more than one hour in our house for this kind of sale. He promised no obligation and 12 months to decide.

It turned out completely different. A phonecall during the week confirmed an appointment for later. The sales person arrived on time and was very friendly, talkative and sharp with his information. (Very nice guy).

He spent two hours in our home asking to look at each window, trying to involve me in an assessment of each window on a scale of 1-10 (looking at beading and possible gas escape, build-up of moisture, heat loss, rusted screws, bent hinges etc). The he asked how many people we knew in the area and if there were any footfall around because we could get a discount if we put a sign up on our lawn or if we promised to tell our friends about their service, and if if agreed to leave a trust-pilot review if we feel they earned it. (This is why I am leaving the review! I promised!).

He then called his manager and repeated all the details. And then the manager told him on the phone that we qualify for a 15% discount. By this time we have not yet had a price. And he immediately produced a form, ticked the 15% box, and there was a line for me to sign that I accept the discount, but that I am fully aware of the fact that this is not a government scheme.

I confronted the salesperson that the reason why he was in my house was that I was told there was a government scheme with a 30% discount. Now he was offering 15% and I had to sign that it is not a government scheme.

Fair enough, he apologised and said that this is a private scheme, and he offered to leave but said we would miss out on seeing what the window looks like.

I decided to humour him. He then went through each window in the house and asked us what kind of window we would like, and how we would like it set-up. And then he brought the window out of his car (he had to go fetch it in the car) and showed all the technology of the particular window for security, glazing, UV protection, beading, weight, stainless steel hinges and screws, insulation etc.

Then he asks how would I like to pay for the window and how much would I like to pay for the window. I said It'll be cash, but he tried very hard to sell a loan that could be paid back over 60 or 120 months at an APR of 14% per year or 1.2% per month (he refused to say it was 14% until much later. Instead he wanted to show me how I could pay £100 deposit and pay a certain amount of money that I can afford every month. He was trying really hard to get me to pay the loan, even if I had the cash to pay for the windows because it would make my life easier.

I told him that I am not ready to commit, I want to know the price. I want to think about it. I want to get other quotes.

He then proceeded to calculate how much it would cost, and then asked me how much I think it would be. My wife said £14 000. I said £8000. I can't remember exactly how much he said, but he said it is about £8500 but that there is a 15% discount - so it was very close to £7000.

He again tried to get me to do the loan, and showed me more concrete figures. He suggested to take out the 10 year loan so that it takes pressure of our finances and we can then choose to overpay whenever we wanted. He pushed hard to see how much we thought we could repay, but I insisted cash was the way to go if we decided to go with cash.

I asked him if he could e-mail the quote to me.

He said he would need some information from us so that he can get it processed. E-mail address, name of person paying, phone number, he asked again if we would consider a loan, but I told him that if I wanted a loan my bank could give it to me at half the price. He agreed that it would be cash.

And then he said it would be a 10% deposit with the rest being payable after installation. (He had already said this very early in the sales process that this is how they work)

And at this point he said, "will we pay the deposit by card or bank transfer?" It became clear he wanted the deposit straight away.

I told him,we need time to think and I can tell him in a few weeks.

He phoned his boss again, and the boss said he can offer a bigger discount. He asked me, how much discount do I think the boss will offer.
I was going to guess how much, but my wife was tired of it at and told me that I must just leave it. We are not going to continue negotiating.
That was it. He said if we don't take discount we lose it. He said this is probably not the company for us, and left without leaving a quote (2 hours wasted, promise of 12 month no-obligation quote not kept). Very hard sell.

From start to finish SRN went above and beyond fitting our windows. From the first visit to completion of job only took 3 weeks and everyone involved was very professional. Would highly recommend this company

From initial contact it only took about 3/4 weeks to installation. Everyone involved were professional and made the process easy. I am delighted with the new windows and very happy with the quality of work. Thank you.

The whole process was very smooth and fast. Great telephone and email communication throughout. We have 4 windows replaced in just 2 weeks after the sales representative visited us. Maciek was very friendly and helpful, patiently answering all our questions. The installation process with Tammy, as a group leader, went quickly and tidy. They replaced 4 large windows in less than 5hours. We will use their service again to replace two other windows.

SRN home improvements replaced 10 windows of varying sizes and 1 door for me. My property is very old and all of them where of non standard sizes.
The company measured everything precisely, replaced them in timely manner, fit and finish were great and all communication with the company was smooth.
One of the windows takes most of the wall, and there was minor impurity in the glass, I've found after it was fitted. SRN has replaced it without any extra cost after just one email.
All of the guys working both on the initial order, and the replacement were professional, friendly, and left everything clean and tidy after they were done. Ozzy, Fuzz and Smudge, the guys working on the main order deserve special recognition as they have done an amazing job.
Overall if you are looking to replace windows and want everything to go smoothly go with SRN home improvements.

Really professional from first contact through to completion .. Every step of the was clearly communicated. Keeping us in the loop. The job was started far quicker than we expected , which came as a great surprise .Big thanks to Tommy and his team working throughout what was the hottest week of the year . Would thoroughly recommend to friends and family , great professionalism .

Excellent service. Friendly and efficient.

Well impressed with everyone I had to deal with when getting windows installed
The install team even travelled up from Glasgow to Aberdeen on the May Day Holiday
Although they were later than I expected
On there arrival they both got stuck in and job was completed in the previously mentioned time
All work done is very satisfactory

Quick competent reliable and honest
I would use them again

Excellent job very professional and left the place neat and tidy afterwards

I normally close the door on salespeople but (in a moment of weakness or stupidity?) ended up listening to Kenny's spiel, deciding that it couldn't hurt to sign up for a survey/quote to get an idea of how much it might cost to replace our old windows. A bonus being that windows would be discounted due to government funding and that we would be given 12 months to consider.

The person who turned up to do the survey was perfectly pleasant and clearly knew how to build rapport in order to increase his odds of making a sale. He took measurements of all the windows and then started going through costs and financing. At this point I began to feel very wary because he was asking for concrete answers rather than speaking hypothetically. We told him in various ways that we just wanted an idea of cost in order to plan/consider, but it became clear that he expected a commitment from us right there and then.
When we made it clear that we wouldn't be signing up to anything, he did concede and leave without pushback.

And the '12 months to decide' schtick doesn't apply to the discounted price, of course... And I'm sure he mentioned that we could get a further discount if we leave a positive review on here...? Hmm.

The whole thing just left me feeling very irritated as pressuring people into a sale is such an unethical way to do business.

Very impressed with SRN from start to finish. From speaking to the sales rep, the survey being carried, out to installation of the windows & door took only 3 weeks.
Very happy with the installation team - Andy & Jamie - who were very helpful, carrying out the work quickly & were very tidy while doing it.
Would happily recommend the company.

SRN a very professional company and staff were great too. We love our new door and window. I would use this company again as Jamie who did the work was lovely, professional and his work was impeccable.

The speed of the whole process from meeting with sales rep, surveyors and the window and door installers, it took less than 4 weeks for the windows and doors to be installed. All staff we had contact with were very helpful. SRN are well organised, on the ball and quoted a competitive price.

First class service start to finish nothing was a problem to the office staff to the lads that fitted doors and windows big difference to the house friendly and explained everything I asked them about well done

We were very happy with the workers who carried out the job at our premises. They went beyond the expected. They were courteous, helpful and quick. I would happily recommend this company to others. They even called after job completion whether we were satisfied with the work they completed.

I was delighted with the service provided by the SRN team , from the Customer Service team to the Installation team.
The speedy response regarding administration , documentation etc.
The installation team , 4 man team , were on site from 8:30 am & worked continuously until the Installation was complete.
I was delighted with the quality of the work & they cleared up afterwards. I would thoroughly recommend SRN Home Improvements to others.

GR8 windows fitters polite and very tidy with clean up after completion

Great company from start to finish. Spoke with Sharon initially who set up an appointment for someone to come out and speak with us. Maciej came out a few days later, really friendly and helpful. Helped us to decide what we wanted. Davie came out and done the final measurements, he was lovely and very knowledgeable. Campbell and Chris came and fitted our windows, such tidy and friendly guys, they've done a fantastic job, we are very pleased with our new windows and will definitely be back in contact for any future work

Great service from picking the windows and doors to the guys putting in the windows fast reliable service would definitely recommen