The whole site feels super shady. I can't find any real licensing info, and those trust seals look fake. I'd avoid.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The verification process was a nightmare. They asked for a video call, a selfie holding my ID—the works. Then they rejected my pics for "blurry edges" even though they were perfect. It's just a stall... Se mer
Företaget har svarat
I've tried a few different sites over the years, and this one stands out for its variety of deposit methods. The ability to use Apple Pay makes things super convenient, especially for quick transactio... Se mer
Företaget har svarat
The welcome package requires ten separate deposits. Who has that kind of money to throw at a casino straight away? It's a joke.
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Spin Vault, we believe that gaming should be exciting, fair, and rewarding from the very first spin. Whether you're chasing jackpot pokies, testing your skills on live dealer tables, or exploring the latest arcade-style games, Spin Vault connects you with top-tier online casinos that deliver. We partner with trusted brands that offer generous welcome bonuses, fast withdrawals, and 24/7 mobile access, all tailored for Australian players. Every casino we feature has been vetted for fairness, performance, and ease of use, so you can focus on enjoying the action. Whether you're a seasoned player or just starting out, Spin Vault is your secure gateway to real rewards and top-rated gameplay. Why Choose Spin Vault? ✔ Verified casinos with fast payouts and fair play ✔ Big bonuses, free spins, and cashback deals ✔ Mobile-optimised platforms that work seamlessly ✔ Clear, honest reviews based on real user experiences ✔ Built with Aussie players in mind No gimmicks, no confusion, just a smarter way to find casinos that work for you. Spin Vault makes it easy to discover where your next big win could come from.
Kontaktuppgifter
Australien
- spinvalut.com
2,1
Dålig
27 omdömen
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The whole site feels super shady
The whole site feels super shady. I can't find any real licensing info, and those trust seals look fake. I'd avoid.
11 september 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Daisy,
I’m very sorry to hear that your experience on Spin Vault has raised concerns about trust and licensing. I want to assure you that we operate under full regulatory compliance and that all trust seals on our site are legitimate. Transparency and player security are extremely important to us. If you’d like, I’d be happy to provide direct information about our licensing and certification so you can see the measures we take to ensure fairness and safety.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
Proudly unhelpful
The support team seems to take actual pride in being unhelpful. It's like it's part of their training.
4 augusti 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Constance,
I’m very sorry to hear about your experience with our support team. This is certainly not the standard we aim for at Spin Vault, and I completely understand your frustration. Your feedback is taken seriously, and I’ll make sure it’s reviewed so we can address this and improve our service. If you’re open to it, please reach out to me directly so we can resolve any outstanding issues and make things right.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
The bonus wagering is completely…
The bonus wagering is completely impossible. You'll lose your deposit long before you get even close to clearing it.
6 augusti 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Maeva,
Thank you for sharing your feedback. I’m sorry to hear that the bonus wagering requirements felt challenging. Our bonuses are designed to provide extra value while maintaining fair play, but we understand that the requirements can sometimes be tricky to navigate. We truly appreciate your input and will continue reviewing our offers to ensure they are enjoyable and achievable for our players. If you’d like, our support team can walk you through strategies to make the most of your bonus.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
The whole withdrawal process feels…
The whole withdrawal process feels deliberately designed to make you give up and just leave your money with them.
2 juli 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Paul,
I’m very sorry to hear about your experience with the withdrawal process. I want to assure you that we have no intention of making withdrawals difficult, and all transactions are processed according to our policies to ensure security and fairness. Your feedback is taken seriously, and we’ll review the process to see how we can make it smoother for our players. Please reach out to our support team directly so we can assist you and resolve any outstanding issues as quickly as possible.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
The "loyalty rewards" are an insult
The "loyalty rewards" are an insult. You get about 10 cents back for every hundred you wager. Pointless.
3 juli 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Sandra,
Thank you for sharing your feedback. I’m sorry to hear that our loyalty rewards didn’t meet your expectations. We designed these programs to offer added value to our players, but I understand that the current structure may feel underwhelming. Your input is very helpful, and we’ll take it into consideration as we continue to review and improve our rewards system.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
Rigged games
The games are clearly rigged. The math just doesn't add up at all compared to other casinos.
12 juli 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Noah,
Thank you for sharing your feedback. I’m sorry to hear that you feel this way about our games. I want to assure you that all games at Spin Vault are independently tested to ensure fairness and that the odds comply with industry standards. Transparency and trust are extremely important to us, and we take concerns like yours very seriously. If you’d like, our support team can provide more information about our game testing and fairness measures.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
The whole site feels like a scam from…
The whole site feels like a scam from the moment you land on it. Trust your gut on this one.
4 juli 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Diane,
I’m very sorry to hear that your first impression of Spin Vault was so negative. I want to assure you that we operate with full transparency, fairness, and security — trust and integrity are extremely important to us. Your feedback is taken seriously, and we’ll review any areas where the site could better communicate that. If you’d like, I’d be happy to have our support team address any specific concerns you have directly.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
Empty live tables
The live dealer tables are always completely empty. Guess no one else trusts this place enough to play either.
5 juli 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Stephanie,
Thank you for sharing your feedback. I’m sorry to hear that the live dealer tables haven’t met your expectations. We strive to provide a lively and engaging environment, and we understand that empty tables can feel disappointing. Your input is valuable, and we’re continuously working on ways to enhance the live dealer experience and encourage more interaction. If you’d like, our support team can also provide guidance on peak times and popular tables to help improve your experience.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
The withdrawal options keep randomly…
The withdrawal options keep randomly disappearing. One day Skrill is there, the next it's gone. So unreliable.
4 juli 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Brandon,
Thank you for sharing your feedback. I’m very sorry to hear about the inconsistency you’ve experienced with our withdrawal options. We aim to provide reliable and convenient methods for all players, and I understand how frustrating this can be. Your feedback is taken seriously, and we’ll review the situation to prevent such disruptions in the future. Please reach out to our support team directly so we can assist you with any current withdrawal concerns and ensure a smooth experience.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
Clueless staff
The support reps don't even know their own bonus terms. You get a different answer every time you ask.
4 juli 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Tyler,
Thank you for your feedback. I’m very sorry to hear about your experience with our support team regarding bonus terms. This is certainly not the level of service we aim to provide, and I understand how frustrating it must be to receive inconsistent information. I’ll make sure your comments are reviewed so we can address this internally and improve our support training. In the meantime, please reach out directly to me or our senior support staff so we can provide you with clear and accurate information about your bonus.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
The verification process was a…
The verification process was a nightmare. They asked for a video call, a selfie holding my ID—the works. Then they rejected my pics for "blurry edges" even though they were perfect. It's just a stall tactic.
10 september 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Harrison,
Thank you for sharing your experience. I’m very sorry to hear that our verification process felt frustrating and overly complicated. At Spin Vault, these measures are in place to ensure the security of our players and to comply with industry regulations, not to stall withdrawals. I understand that it can feel cumbersome, and I apologize for the inconvenience caused by rejected documents. Please reach out directly to our support team so we can assist you personally and help complete your verification as smoothly as possible.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
There's no live chat
There's no live chat. I emailed about a failed deposit three days ago and I'm still waiting for a response. Absolutely useless for urgent issues.
23 juli 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Maximilian,
I’m very sorry to hear about the delay in response regarding your deposit issue. I completely understand how frustrating it must be to wait without a live chat option for urgent concerns. We strive to respond to all inquiries as quickly as possible, and I apologize that we fell short in this instance. Please reach out to me directly so we can prioritize your case and resolve your deposit issue immediately.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
The withdrawal limits are so…
The withdrawal limits are so pathetically low that it's not even worth playing if you have a decent win.
14 augusti 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Stephen,
Thank you for sharing your feedback. I’m sorry to hear that you find our withdrawal limits restrictive. We set limits to ensure security, regulatory compliance, and responsible gaming, but I completely understand how this can be frustrating when you’ve had a big win. Your input is valuable, and we’ll take it into consideration as we continue to review our policies. Please reach out to our support team if you’d like guidance on maximizing your withdrawals within the current limits.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
Support goes silent
The support team ghosts you the second you have a real problem. They're only chatty when you're depositing.
8 augusti 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Cynthia,
I’m very sorry to hear about your experience with our support team. This is certainly not the standard of service we aim to provide. I understand how frustrating it must be to feel ignored when you encounter a real issue. Your feedback is taken seriously, and we’ll review it internally to improve our responsiveness. Please reach out directly to me so we can ensure your concern is addressed promptly and properly.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
Mobile nightmare
The mobile version is a buggy mess. I'm genuinely surprised the app even manages to load most of the time.
6 augusti 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Thomas,
Thank you for sharing your feedback. I’m very sorry to hear about the issues you’ve experienced with our mobile version. We strive to provide a smooth and reliable app experience, and I understand how frustrating it must be when it doesn’t load or functions inconsistently. Your comments are taken seriously, and we’ll review them with our development team to improve stability and performance. Please reach out to our support team if you’d like assistance troubleshooting any specific issues in the meantime.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
They offer "free spins" but then demand…
They offer "free spins" but then demand you deposit first to get them. That's not free, that's a purchase.
4 augusti 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Leo,
Thank you for sharing your feedback. I’m sorry to hear that our bonus structure caused confusion. At Spin Vault, some promotions labeled as “free spins” may require an initial deposit to activate, and we strive to clearly communicate the terms and conditions associated with them. Your input is valuable, and we’ll continue working on making these details even clearer to avoid any misunderstandings in the future.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
The site looks like it was put through…
The site looks like it was put through Google Translate. Half the text is complete gibberish and makes no sense. How can you trust a place that can't even get its own website right?
3 juli 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Kevin,
Thank you for sharing your feedback. I’m very sorry to hear about the issues you encountered with the website text. Clear and accurate communication is important to us, and we take concerns like yours seriously. I’ll make sure our team reviews the content to correct any errors and improve the overall user experience. We appreciate you bringing this to our attention, and we hope to provide a much smoother and professional experience going forward.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
Their so-called "fast payouts" are a…
Their so-called "fast payouts" are a complete myth. It's been over 10 days now and my money is still nowhere to be seen.
17 maj 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Sandra,
I’m very sorry to hear about the delay with your payout. This is certainly not the experience we want for our players, and I understand how frustrating it must be to wait so long. Please reach out to me directly so we can investigate your account immediately and ensure your withdrawal is processed as quickly as possible.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
Inconvenient support
The live chat is only open when I'm asleep. Funny how that works, isn't it? It's almost like they don't want to be available.
6 juni 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Ryan,
I’m very sorry to hear about the limited availability of our live chat. I completely understand how frustrating it must be when support isn’t accessible when you need it. We’re continuously reviewing our support hours to better accommodate players across different time zones. In the meantime, please reach out to me directly so we can assist with any urgent concerns you have and ensure your issues are addressed promptly.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
Endless deposit demands
The welcome package requires ten separate deposits. Who has that kind of money to throw at a casino straight away? It's a joke.
9 juni 2025
Omdöme utan inbjudan
Svar från Spin vault
Hi Betty,
Thank you for sharing your feedback. I’m sorry to hear that our welcome package felt excessive and not suited to your expectations. We design our promotions to provide added value over time, but I understand how requiring multiple deposits upfront can be frustrating. Your input is valuable, and we’ll take it into consideration as we continue reviewing our bonus structures to make them more accessible and enjoyable for our players.
Warm regards,
Lara
Head of Customer Satisfaction, Spin Vault
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.