I had a mostly enjoyable time, though some of the games loaded slower than expected. That being said, once they started, the gameplay was smooth. I didn’t encounter unfair rules or hidden terms, which... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I feel this is one of the better ones going around, all works fine, rtp seems fair, payouts are reasonably quick (low maximum withdrawal limit however) Only issue is bonuses/free spins are a waste o... Se mer
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We deposited 100 dollars with spin samurai, . They then blocked us from getting on the site spin samurai to use the credit. About time Australian government kicked all these foreign casinos out of Aus... Se mer
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Nothing but lying thieves come withdraw time. Excuses, Excuses, Excuses until you just give up trying, but funnily enough, when verifying, all the same documents, pictures, scanned copies work at ever... Se mer
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Företagsinformation
Skrivet av företaget
Spin Samurai is currently one of the top online casino websites. This website provides a player with real cash and offers the best slots providers to play with. One of the games featured at this casino is the slots game. Players can select from various categories that allow them to play a variety of different casino games. There are also progressive slot tournaments for players who want a shot at winning real money. These are great ways for players to learn the basics of playing this type of game. If you are new to playing slots there are some things that you should know before starting to play.
Kontaktuppgifter
Malta
- spinsamurai.com
2,7
Dålig
48 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Spіn Sаmuraі Саsinо
Hi Honey,
Thank you so much for your wonderful review! We’re really happy to hear that you’re enjoying the games and having a great time playing.
It means a lot to our team to know that our players are having fun and celebrating some good wins along the way. Your positive feedback truly makes our day and motivates us to keep delivering the best possible gaming experience.
We wish you many more exciting moments and lucky wins ahead!
Kind regards,
The SpinSamurai Team
Great customer service and awesome…
Great customer service and awesome games I love playing at spin samurai casino
4 november 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hi Jeremy,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the games and that our customer service team has made a great impression. It’s wonderful to know you love playing with us. Your support means a lot!
Wishing you the best of luck and plenty of fun on your next spins! 🎰✨
Warm regards,
The SpinSamurai Team
DO NOT SPEND REAL MONEY WITH THIS…
DO NOT SPEND REAL MONEY WITH THIS CASINO.
I had been using Spin Samuri for my real money online games for two years.
I would hate to imagine how much I've spent but it would be over 100,000 aud.
The final straw for me was when I was playing Elvis frog true ways and I had the coin feature and filled every spot but it did not pay the big jackpot. It was on auto spin so I could not stop it in time or didn't think to get a screenshot.
I emailed them as I have multiple times and they just keep tagging me along saying "oh yes it's escalated and it takes time, I'm so sorry," rah rah rah.
Then the next computer generated message comes
"Here's free spins," rah rah rah
So I reply and remind whoever is on the other end about the situation and once again "oh yes it's escalated and takes time, I'm so sorry"
Anyway do yourselves a favour and avoid by all costs.
There games are rigged to make you win lots when your on free spins and only pay x amount times the free spins. But they somehow make you win heaps when there free. Next minute you see all your winnings taken.
2 september 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hi Michael,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about your disappointment and frustration — we completely understand how upsetting it must feel when a game doesn’t appear to pay out as expected.
Please rest assured that we take situations like this very seriously. We have escalated your case internally so it can be reviewed in detail by our technical and provider teams. As a licensed casino, all of our games are supplied and maintained by certified third-party providers, and their outcomes are determined by independent random number generators — we don’t have any control over the results or payouts.
That said, our goal is always to ensure transparency and fairness, so your feedback will be investigated carefully. Our support team will follow up with you directly once there’s an update from the provider.
Thank you for your patience and for bringing this to our attention — we truly value the time you’ve spent with us and hope we can restore your confidence.
Kind regards,
Yudith from Customer Experience team
They will not pay you
They will not pay you. I have tried to withdraw 4 times now each time I have followed the rules and fully verified. They are just another scam site. Be aware.
12 oktober 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hello, Matthew! We’re really sorry to hear about your experience. We assure you that we are not a scam and want to help resolve this issue. We noticed that multiple withdrawal requests were made instead of a single request, and our relevant team reached out to you via email asking to submit the withdrawal using a bank transfer.
If you will have any questions regarding your request, or if you will need help, feel free to reach out to our customer support team. We are working 24/7 and will assist you in your questions.
Sincerely,
SpinSamurai Casino
A member for 4years,,,no humans,bots…
A member for 4years,,,no humans,bots alot of trouble nowadays for cashout,,,maybe going broke
24 september 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hi Mike,
Thank you for your feedback, and we’re truly sorry to hear that you’ve had a disappointing experience, especially as a valued member for the past four years.
We want to reassure you that we have real human support agents available 24/7, and we sincerely apologize if it felt like there was no human touch in your recent interactions. That’s not the experience we aim to provide.
We’d really appreciate the opportunity to look into your concerns more closely, particularly regarding any cash-out issues. Please reach out to our support team directly at support@spinsamurai.com, and we’ll be happy to investigate and assist further.
Update: We just wanted to follow up as we haven’t heard back from you. We want to make sure any cash-out issues or concerns you’ve experienced are resolved. Whenever you’re ready, please reach out to us so we can assist you personally and ensure a smooth experience.
Thanks again for your time, and we hope we can turn your experience around.
Best regards,
The SpinSamurai Team
E-wallet deposit 11 minutes
E-wallet deposit 11 minutes. Slots sometimes lagged. Wallet withdrawal took 5 hours.
19 september 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hi Leon,
Thanks for your feedback! We’re glad to hear your e-wallet deposit and withdrawal were processed successfully. A 5-hour turnaround is well within our standard timeframe for e-wallets, which is great.
Sorry to hear you noticed some lag during the slots. If this happens again, please don’t hesitate to get in touch with our support team, and if possible, include some screenshots or details to help us look into it further.
We appreciate you taking the time to share your experience, and we hope to see you back again soon!
Best regards,
The SpinSamurai Team
Slot froze a few times on load
Slot froze a few times on load, but a restart fixed it. Game sounds are unobtrusive, easy to play for a long time. E-wallet withdrawal took about two hours.
11 september 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hi Peter,
Thank you for leaving us a 4-star rating! It’s great to know you had an overall smooth experience, and we’ll keep improving to make things even better next time. Your support means a lot to us.
Kind regards,
Yudith
Customer Experience team.
I had a mostly enjoyable time
I had a mostly enjoyable time, though some of the games loaded slower than expected. That being said, once they started, the gameplay was smooth. I didn’t encounter unfair rules or hidden terms, which I’ve seen elsewhere. Overall, it felt like a trustworthy place to play, even if there’s room for improvement.
1 september 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hello Vic,
Thank you for your positive review and for sharing your experience with us! We’re glad to hear that you found our platform trustworthy and enjoyed the smooth gameplay.
We also appreciate your feedback regarding the game loading speed — we’re always working on improving performance and your input helps us focus on the right areas.
We hope to make your next visit even better and look forward to seeing you again soon!
Cancel my withdrawal for dumb reason
Scam, I made two withdrawals of $300 and $200 CAD. Waited for 24 hours then they cancel and want me to put it as one withdrawal only and now I have to wait for another idk how long and if they going to cancel it again for some other reason. Not to mention my acc is fully verified. What a stupid and unfair reason, it's my money. I withdrawal as many time as I want ok. Not playing here anymore... You know who am I and what you did. Don't try to act like you guys cares and innocent here...
31 augusti 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hi Anna,
Thank you for sharing your feedback. I truly understand how frustrating this situation must feel, and I’d like to reassure you that it’s never our intention to keep your money.
Please note that, while we are continuously working to improve our withdrawal procedure, there are certain limits in place that cannot be changed.
That said, I will personally follow up on your withdrawal to make sure everything goes as smoothly as possible from here.
To assist you further, could you kindly provide your full name and email address linked to your account? This will allow us to check the status of your withdrawal and help you directly.
We sincerely hope you won’t face a negative experience again and that we’ll have the chance to restore your trust.
Best regards,
SpinSamurai Casino
------------------------------------------------------------
UPD: Anna, we fully respect your concerns. However, in order to review your withdrawal request and provide proper assistance, we do need you to provide your account credentials. Without them, we won’t be able to locate your account or understand what exactly happened. Please share your credentials so we can proceed and resolve this matter for you.
Also, you may contact our customer support at any time. We are working 24/7 and will be able to assist you from there.
Slots spins worked ok
Slots spins worked ok, no lags. Deposit via wallet smooth. Only downside — verification took longer than I thought.
28 augusti 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hi Anna,
Thank you for your feedback!
We’re glad to hear that the slot spins worked smoothly and that your deposit via wallet was hassle-free.
We understand that verification took longer than expected, and we appreciate your patience. Please know that we’re continuously working to make all processes as fast and smooth as possible.
We hope you continue enjoying SpinSamurai Casino and that we can earn a 5-star experience from you in the future!
Best regards,
SpinSamurai Casino
Great Casino
Great range of bonuses. Website is easy to navigate. Live support quick and helpful.
1 september 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hi Taylor,
Thank you for your wonderful feedback!
We’re glad to hear that you enjoy our wide range of bonuses, find the website easy to navigate, and that our live support team has been quick and helpful.
We’ll continue working hard to make every experience at SpinSamurai Casino smooth, fun, and rewarding!
Best regards,
SpinSamurai Casino
Stop the games with our withdrawals- its pathetic
Your Withdrawal Policy is a Scam – Here's Why I’ll Never Return
You Accept Deposits 24/7 – But Process Withdrawals Like a 9–5 Bank?
If you operate as a 24/7 online casino, then your finance team should also be processing withdrawals around the clock. It’s absurd to claim your “payments team” only works Monday to Friday, 9–5. You don’t close your doors to take deposits – so don’t hide behind office hours when it comes to paying out.
Deposit = Instant. Withdrawal = Delayed on Purpose.
Deposits go through instantly and automatically. Yet withdrawals get held in a “pending” state for 24–48 hours – even though the process is just as automated. That delay is not about “processing,” it’s about stalling. Once approved, you then take another full day during “business hours” just to press send. It’s intentional, manipulative, and disgusting.
Shady Withdrawal Cancel Button – Placed to Trick People.
You’ve placed a giant “cancel withdrawal” button right at the top of the page, with no confirmation step, making it easy to hit accidentally. That’s not poor UX – that’s by design. You want players to cancel their withdrawals and lose it back on your rigged games.
Bogus Wagering Excuses to Deny My First Withdrawal.
When I requested to withdraw $190, you made me wait 48 hours just to reject it. Your excuse? That I hadn’t wagered my deposit 3 times. Except my last deposit was $70.97 – so by your own rule, the requirement should have been $212.91. But instead, you sneakily combined two separate deposits and demanded 3x wagering on the total – just to avoid paying out. Pathetic.
Karma Bit You – I Won More While Meeting Your Rigged Terms.
You tried to cheat me out of $190. I had to keep playing to meet your unfair, made-up terms – and in doing so, I ended up winning $500. That’s the only reason I didn’t lose everything. But make no mistake: the way you run your site is built on delay tactics, deception, and outright greed.
Your Support Agents Are Rude, Condescending, and Useless.
Instead of fixing the issue, your support staff act like smartasses and show zero professionalism. It’s clear they’re trained to stall, deflect, and frustrate users to give up on their withdrawals.
Bottom line: Your casino is a joke. You go out of your way to trap players, block payouts, and protect your wallet. You’ve lost me permanently – and I’ll make sure others hear about this too.
They did end up paying me the second time – I made the withdrawal on a Saturday around lunchtime and received the $500 crypto payment late Monday night, around 10pm. So yes, they do pay… eventually.
It’s just a shame that otherwise decent online casinos feel the need to play these shady games with withdrawal delays and pointless stalling tactics.
And just so you know – you don’t make more money by tricking players into reversing their withdrawals during your intentionally long pending periods. You actually lose loyal players. People don’t forget being jerked around. They take their money elsewhere, and once they’re gone, they don’t come back.
4 augusti 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hello Ryan,
Thank you for taking the time to share your detailed feedback. We’re genuinely sorry to hear about your frustration, and we appreciate you giving us the opportunity to clarify a few important points.
Please be assured that we strictly follow all procedures and timelines required by our gaming license, including KYC, AML, and responsible gambling checks — even if that occasionally results in longer withdrawal processing times than deposits.
While deposits are automated and processed by our payment providers 24/7, withdrawals must go through a series of internal checks for your safety and regulatory compliance. For this reason, each department involved operates according to its own working hours, which can sometimes cause payouts to be completed during weekdays only.
Additionally, if any player prefers not to use their balance during the withdrawal pending period, they are always welcome to request a temporary cooling-off limit, which will restrict gameplay for a few days while the withdrawal is being processed.
Your feedback regarding the pending period, wagering clarification, and UX is extremely valuable, and we will pass it along to the relevant teams for review and improvement. We are pleased to hear your payout was ultimately completed, and we hope we can restore your confidence moving forward.
If you’d like us to investigate your case further or provide a clearer breakdown of your wagering or withdrawal process, please feel free to contact us directly — we’d be more than happy to assist.
Rigged Bonus Terms Designed to Trap Players - AVOID
I feel completely cheated by this casino.
I claimed their so-called “Friday Bonus” and played fairly, meeting all wagering requirements and winning over $2,000 NZD — only to be told after the fact that I could only withdraw $75 due to a hidden max win cap buried deep in the bonus terms.
At no point was this clearly stated when I accepted the bonus. There was no warning, no visible cap displayed, and no fair notice given. They waited until I completed all play and then slashed my balance, claiming it’s “in the terms.” How is that fair?
This is predatory behavior, plain and simple. If they had been honest upfront, I would never have accepted the bonus. It feels like a deliberate bait-and-switch tactic to lure players in, let them win, and then block payouts with fine print.
Their support team gives copy-paste responses, admits they “wish they could do more,” and hides behind their vague T&Cs.
If you’re thinking of playing here, don’t. This casino has no respect for fairness, transparency, or their players. I’ve already filed a formal dispute and will be reporting them to regulators.
You’ve been warned.
————-
I appreciate you responding, but frankly, this just reinforces my disappointment.
Saying the terms were “readily accessible” doesn’t change the fact that they were buried in fine print and not made clear upfront. You advertise big bonuses and exciting wins, then quietly attach restrictions that only become obvious once it’s too late — when players try to withdraw what they’ve fairly won. That’s misleading, plain and simple.
I played in good faith, thinking I had actually won something substantial, only to be told that most of it doesn’t count because of some hidden cap. It feels like a bait-and-switch, and no amount of polite wording changes that.
If you’re serious about transparency and respecting your players, then make the limits crystal clear before the deposit is made — not after the fact, when people are already invested. Your current approach may be “technically” within the rules, but it’s not ethical.
Extremely disappointed. I won’t be returning.
————
Yes, I won — but your platform decided to confiscate the vast majority of my winnings based on fine-print terms that were buried and absolutely not made clear when I claimed the bonus. Telling me “at least you won” is insulting, as if I should be grateful for being allowed to win only to have the bulk of it ripped away under the guise of “terms and conditions.”
Let’s be honest: this is a predatory practice, plain and simple. If there’s a $150 cap on winnings from a bonus, then that should be stated clearly and boldly up front, not hidden behind layers of vague promotional language. That’s not transparency — that’s manipulation.
Your response also conveniently ignores the fact that I met every single wagering requirement and played in full compliance with your rules. The only thing I’m “more informed” about now is how little regard your platform seems to have for fairness or trust.
You say you “value feedback” and hope I give you another chance. But why would I — or anyone — trust a casino that punishes players for doing exactly what they’re supposed to do? If this is how you treat honest players, then you don’t deserve another chance.
Unless you’re willing to return the full amount of my rightful winnings, don’t pretend to care about fairness or communication. Actions speak louder than PR apologies.
25 juli 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hello Emma,
Thank you for taking the time to share your experience. We genuinely understand how upsetting this situation must have felt, especially after the excitement of a significant win. Please know that your frustration is valid, and we’re truly sorry this experience left you feeling disappointed and misled.
We do want to clarify that all of our promotions, including the Friday Bonus you mentioned, are governed by specific Terms & Conditions. These are readily accessible both on our promotions page, and they include details such as wagering requirements and any maximum win caps tied to bonus funds. We realize these details may not always feel front-and-center, and we’re continuously working on ways to make our terms even clearer and more visible before play begins.
That said, we also understand that when things feel unfair, especially after playing in good faith, it's incredibly frustrating to be told that only a portion of your winnings is eligible for withdrawal. Our support team does its best to help within the framework of these rules, but we acknowledge that this can feel impersonal or unhelpful when emotions are high.
We genuinely appreciate your feedback. It helps us improve how we communicate promotions and support our players. While the terms were agreed to at the time of registration and bonus opt-in, that doesn’t mean we take your concerns lightly. We’re reviewing how these limits are presented to ensure players always feel fully informed from the start.
Thank you again, and we do hope you'll reconsider and give us a chance to provide a better experience in the future.
Update:
Thank you for taking the time to share your experience. We know this wasn’t the outcome you were hoping for, and we truly regret that it left you feeling misled and disappointed.
We completely understand how frustrating it must be to feel like you’ve played fairly, met all requirements, and then find that your winnings are capped due to terms that weren’t clearly front-and-center.
That said, we also want to highlight something important: you did win. And that’s a positive takeaway. While this time the bonus limitations impacted your final balance, your success shows that winning is absolutely possible, and now, you’re more informed about how bonus structures work and what to watch out for going forward.
We completely respect that some players may prefer to avoid bonuses altogether due to their restrictions, and that’s always an option. Any bonus can be declined or canceled, either before playing or during gameplay. Our support team is happy to help with that at any time.
Your feedback is incredibly valuable. It helps push us toward clearer, more upfront communication, which is something every player deserves. We hope you'll give us another chance in the future, and we remain available if you'd like to discuss this further.
Update: Emma, we hear your frustration, and we’re truly sorry that this experience left you feeling unheard and mistreated. You’ve made it clear that words alone aren’t enough, and we respect that. While we’re unable to override the bonus terms that were in place at the time, please be assured that your feedback is not being dismissed; it has been taken seriously by the teams responsible for shaping our player experience. Your experience has pushed us to take a hard look at how we communicate bonus limitations, and we’re committed to making those clearer and more prominent moving forward.
Warm regards,
The SpinSamurai Team
This casino works perfectly for me…
This casino works perfectly for me !!Gaming on the go is super convenient !!
22 juli 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hello Methena,
Thank you for the fantastic review! We're so glad to hear that the casino works perfectly for you and that you're enjoying the convenience of gaming on the go.
We truly appreciate you taking the time to share your experience. If you ever need anything, we’re here to help.
Happy gaming!
Best regards,
The SpinSamurai Team
Nothing but lying thieves come withdraw…
Nothing but lying thieves come withdraw time. Excuses, Excuses, Excuses until you just give up trying, but funnily enough, when verifying, all the same documents, pictures, scanned copies work at every other casino I’m with. Avoid at all cost.
11 december 2024
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hi Dan,
Thank you for sharing your feedback. We're truly sorry to hear about your negative experience.
Please rest assured, it’s never our intention to delay or prolong the verification process. Our verification procedures are in place to ensure the safety and security of all players, in line with regulatory requirements. However, we understand your frustration, especially if you feel the process has not been smooth or consistent. We’re always happy to assist with uploading documents and guiding you through the process.
To help us look into this further and resolve the matter for you, please send us your full name and the email address registered to your account. You can reach us at contact@spinsamurai.com, and our team will prioritize your request and support you every step of the way.
Thank you again for your feedback. We value your trust and hope to make things right.
Best regards,
The SpinSamurai Team
Casino sérieux, retraits validés sans problème après vérification
Je suis un gros joueur et j’ai testé de nombreux casinos en ligne, y compris des plateformes étrangères. Beaucoup posent des problèmes au moment des retraits, mais je dois dire que SpinSamurai fait partie des rares casinos fiables.
Comme tous les casinos légaux, ils demandent des documents pour vérifier l’identité du joueur : pièce d’identité, justificatif de domicile, etc. C’est normal et obligatoire, pas une arnaque. Une fois ces documents envoyés et validés, j’ai toujours pu retirer mes gains sans souci.
J’ai fait plusieurs retraits sur ce site, et je les ai toujours reçus, parfois en 24 heures, parfois un peu plus, mais jamais de blocage injustifié. Il faut juste être patient, suivre les étapes correctement et contacter le support en cas de doute – ils répondent rapidement et peuvent confirmer si le compte est bien vérifié.
Je comprends les frustrations de certains joueurs, mais souvent les problèmes viennent d’un compte non vérifié ou de documents manquants. De mon côté, je garantis que ce casino est sérieux si on respecte les conditions.
30 juni 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hi Helvetie,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and support!
We’re especially happy to hear that you’ve had a smooth and reliable experience with your withdrawals and that our verification process has been clear and efficient for you. Your feedback perfectly reflects the importance of account verification and following the correct steps to ensure a seamless experience.
We also appreciate you highlighting the role of our support team, it’s great to know they’ve been helpful and responsive whenever needed.
We understand that some players may feel frustrated during the process, but your comment is a great reminder that once the necessary steps are completed, everything runs as it should.
Warm regards,
Spin Samurai Casino Team
Never give u money back and customer…
Never give u money back and customer support took forever to solve ur shit ..... dont come he
re
20 maj 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hello Customer,
We're really sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating delays can be, especially when it comes to your funds and support concerns.
We’d like to take a closer look and see how we can make things right. Please reach out to us directly at contact@spinsamurai.com with more details, and we’ll make sure your case is prioritized.
We value all of our players and are committed to improving wherever we can. Thank you again for your feedback.
Best regards,
The SpinSamurai Team
Thay can stop telling lys go 2 other…
Thay can stop telling lys go 2 other places no good
17 maj 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hello Luke,
Thank you for sharing your feedback. We're really sorry to hear that you had a negative experience with us. We strive to offer helpful service and a positive experience for everyone, and it seems we missed the mark with you.
If you’re open to it, we'd love to hear more about what happened so we can address any issues. Your input is valuable, and we want to make things better for you.
Best regards,
The SpinSamurai Team
Playing with people's lives
I've been a member for about 2 months, everytime I've tried to make a withdrawal it would get cancelled because they always required just a bit more information. Apart from marching into the head office and presenting my ID I don't know what they actually need. Over the time(2 months) I've won over $250000 and have nothing to show for it except a very low bank balance. These people are nothing but thieves ang NEED to be shut down.
14 maj 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Hi Paul,
We're truly sorry to hear about your experience and understand how frustrating this situation must feel. Please know that verification is a crucial step we take for security reasons. It ensures that all accounts and transactions are protected and that we’re fully compliant with regulatory standards.
We want to assure you that it is never our intention to withhold funds or make the process difficult. If there’s any outstanding documentation or confusion about what is still needed, we would be happy to clarify this further. To look deeper into your case and assist you properly, we kindly ask you to provide us with your registered email address.
We’d appreciate the opportunity to review your case and assist you directly. You’re also very welcome to contact us at contact@spinsamurai.com, where our team will be ready to review your situation and provide you with a clear update.
We truly appreciate your patience and look forward to resolving this with you soon.
Warm regards,
SpinSamurai
We deposited 100 dollars with spin…
We deposited 100 dollars with spin samurai, . They then blocked us from getting on the site spin samurai to use the credit. About time Australian government kicked all these foreign casinos out of Australia. Just another foreign casinos ripping off Australians. Do not even look at spin samurai if you want to get some joy from the online casino s. Stick to Aussiemade owned. Update tried again to use spin samurai site to play money deposited , no site not allowed on still . Can't raise a sole in manner instructed , not real fair at all
26 april 2025
Omdöme utan inbjudan
Svar från Spіn Sаmuraі Саsinо
Good Day David,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to feel blocked from accessing your account after making a deposit.
We take these matters seriously and would like to look into what happened with your account specifically. Sometimes, access issues can result from verification requirements or regional restrictions, and we’d be happy to clarify this for you. Please contact our support team at support@spinsamurai.com so we can assist you directly and resolve the issue where possible.
Spin Samurai is committed to fair play and transparency, and we appreciate feedback that helps us improve. We also encourage all users to choose platforms that align with their local regulations and preferences.
We have received the details you have provided to us, and since then, we have investigated the case and we have sent you a direct email via support@spinsamurai.com.
Thank you for your patience!
Kind Regards,
Spin Samurai Casino
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.