Hi there,
Thank you for taking the time to share your experience.
After carefully reviewing your account activity, we’d like to clarify a few important points. The deposit made via Cashlib was successfully processed and credited to your account. While there was indeed a short delay initially (as also communicated by our support team), the matter was resolved prior to your review being posted.
From our records, the deposited funds were used to actively play across multiple games on our platform, and the balance was subsequently lost during gameplay. We can provide supporting screenshots if needed for full transparency.
We completely understand that the initial delay may have caused frustration, and for that we sincerely apologize. As a gesture of goodwill, we would be happy to offer you a bonus should you feel inconvenienced by this experience.
In light of the above, we kindly ask you to reconsider and update your review to reflect the full and accurate sequence of events.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
UPDATE TO UPDATE:
Thank you for your update.
We take statements like yours very seriously, which is why we have once again thoroughly reviewed the timeline of events on your account. Our records clearly show that the deposit was processed and made available to you before this review was published, and the funds were subsequently used for gameplay.
Your claim that the credit only occurred as a result of your public review is therefore incorrect. We are fully able to provide documented evidence (including timestamps and account activity) to support this, should it be required.
We would also like to clarify that platforms like Trustpilot operate under strict integrity standards. Attempting to attribute operational actions to public pressure, when this is not supported by factual evidence, does not accurately reflect how such platforms or our processes work.
Regarding your account closure request — this has been received and is being handled in accordance with our standard procedures.
We remain committed to transparency and fairness, and we respectfully ask that you provide evidence to support your claims, or alternatively reconsider updating your review to reflect the verified sequence of events.
Spreading misleading or unverified statements does not contribute to a fair or constructive environment for either players or operators.
