Spencer Lockwood Solicitors Omdömen 

Stay away from Spencer Lockwood Solicitors and BI. A mortgage broker recommended them to the buyer who did not check the reviews. 17% of customers gave 1 star. I bought the house in 3 months and it took 6 months to sell it. They kept on ignoring my solicitors emails and sent emails after a long time. Even though I have lived in my house for 22 years never paid service charge they assumed in the future the buyer might have to pay old service charges. I told my estate agent and the buyer to ask my neighbours in my road and phone the council for confirmation that there will not be any backdated service charge. This all took a month and £500 service charge retention was paid by me for 2 years. My solicitor kept on chasing for an exchange and completion date. Then BI woke up and took one month to check his clients money laundering, find out where he received his deposit, then started doing my solicitors check and asking personal questions.

Stay away from this firm !!! Even my solicitor complained to them saying this should have been completed 2 months ago. For a 36 day delay I have lost £5,000 (it was high mortgages interest after fixed rate ended). The buyer was aware of this, I had been telling him to chase his solicitor many times.

When selling your house check the buyers solicitor and if bad reviews don’t sell until the buyer finds a good solicitor.

Spencer Lockwood recently handled the sale of our leasehold flat. Our case handler, Monika, approached the sale very positively and with good humour. She handled many enquiries and must have been on first name terms with the flat's management company by the end. The fees were very competitive too.

Never felt compelled to leave a review of a business before but this company have me so wound up. Completely lack of empathy when dealing with their customers, made to feel unvalued as a customer and that your opinion is irrelevant. Don't respond to emails or questions promptly (lucky to receive a response in 7 days) don't return calls when reception tell you they will, do not explain any part of the process to first time buyers.
Complained about the service only to receive a rude reply from the director of the company. Would never use again nor recommend
First instructed on 3rd of October and still not completed or date for completion set.
I would leave 0 stars if able as I feel that strongly about the service received.

Honey Shakeri (Solicitor) always responded to our emails the day we sent them or the following day and kept in constant communication with us throughout purchasing our home with Spencer Lockwood whether that was through the phone or emails. After a terrible experience with another solicitor/conveyancing company this was a breath of fresh air.

Solicitors fees were very reasonable and there were no unexpected charges.

Overall good service and prompt responses from Nitesh and Honey.
We were recommended Spencer Lockwood by our broker and we couldn’t have been happier.

Initially we were passed around 3 different solicitors in quick succession, however, our last solicitor Monika was absolutely superb. She responded quickly and was proactive in her approach. Whenever there was a stumbling block she would find a way to keep momentum. Thanks Monika!!

Ria carried out the conveyancing on my new flat very thoroughly and the process ran quite smoothly in the main.

The redemption of H2B loan was completed successfully at a price unbeatable than other lawyers. The only drawback was it took quite a few months as compared to previous experience but at a higher price. Maria who delt with all work handled the job well. Still waiting for land registry documents. Keep you posted then. They do have an expedited approach as well but at a higher cost.

What made our experience good with Spencer Lockwood was our solicitor Honey Shakeri. She was friendly but professional and always returned our messages and kept us up to date throughout.
Although Spencer Lockwood were in London and we were in Devon, everything was done electronically so the only time we had to use the post was to send the signed documents.
The whole process took 4 months.

Excellent conveyancing service from Spencer Lockwood. Naeema was very helpful and efficient in helping us through the process of purchasing a new flat. Highly recommended.

Monika was professional and she communicated well throughout the process of purchasing my first home. She helped push my point across to the vendor when it came to surveys and certificates I required to ensure the proper due diligence was carried out. Thanks Monika!

Saifee was a pleasure to deal with.
I used Spencer Lockwood for conveyancing. I found the process very smooth from the start. I was able to submit nearly all paperwork electronically. Communication was good, no need for constant chasing of progress updates. It was very easy to contact Saifee when I needed to.

Monika helped us with our sale and purchase and she was fantastic! She was quick and thorough and I was always able to get through to her on the phone. She went above and beyond even answering emails outside of work hours. fantastic to work with!

Terrible rip off. I needed a certificate which was part of my file and i had every right to it and when i asked Brook for it he charged me money and ignored my other queries as i had an investigation. I think this is disgraceful service and money grabbing.

AS

Fantastic service and excellent customer support. Highly recommended and would definitely go to them again

My experience with Maria from Spencer Lockwood was excellent. Maria’s helpful nature, professionalism and efficiency were commendable. Maria kept me informed at every step, making the entire conveyancing process straightforward. I highly recommend their services for a stress-free conveyancing process and would definitely use their services again in the future.

Nitesh our solicitor made our experience fantastic. I always managed to speak to him and his advice was superb. Thank you for everything.

Constant communication and update. Experience was great with Emad!

Absolutely brilliant service from Honey. I can't recommend enough. Always had time to speak and deal with my queries. And above all a really nice person. Thanks Honey.

The service was excellent and exceeded our exceeded our expectations.The quote was one third of what our solicitor quoted.Our contact was charming and professional...we would definitely use this company again.Thanks again Emad.