Spectro-UV Omdömen 

OK. This is as honest an opinion as I can give.

The product works perfectly, although I do think it is overpriced. However, with so few retailers selling products with a similar specification, there is little that can be done about that.

For a high-end product with a premium price, I was disappointed to find the product label on the case peeling away at all four edges, making the unboxing experience feel more like receiving a TEMU product than a premium one.

I was very impressed that, before dispatch, a member of staff realised the product was being shipped to Spain and emailed me to offer a European charger. I was less impressed that this wasn’t an option during the purchase process, although I appreciate it was available for some other products.

I was also less impressed that, during dispatch, the package was inadvertently marked as “buyer responsible for duties and taxes”, even though I had already paid these during the purchase process.

That said, I was incredibly impressed by the customer service team, who resolved the issue quickly and professionally. Unfortunately, it still cost me €20 in phone charges, and the mistake delayed delivery despite my paying extra for three-day shipping.

It may sound as though I am unhappy, but that is not the case. The product itself is excellent, and the customer service was impeccable. I was simply unlucky enough to bear the brunt of a couple of avoidable oversights.

Finally, I was genuinely pleased that you were willing to do business with a customer in Spain… even if Trump might have other ideas! 😄

All good, like the product and delivery was a day ahead of expected schedule.

I like the website and how informative it was. I did not like that I have no way of tracking my order. I got a PDF that said it would delivered on one date but them an email that said a different date so I am not sure when it will arrive

“The person who handled my file was very kind and efficient.”

Great service online and by the phone

Quick responses, correct part!

Nano 365 IDX-200 really surprised me and totally lives up to the hype. The UV beam is super bright and clear — great for checking surfaces or inspecting antique/vintage items. It’s also ridiculously convenient, small enough to fit in my pants pocket or bag. Just a solid, no-nonsense tool that does what it’s supposed to — and does it well.

Everything was good from the beginning, good customer service.

Everything went as planned.

The customer service rep went above and beyond taking care of all of my requests and requirements.

Excellent & Timely Delivery

I received confirmation that my order was delivered,
but it was not. I contacted you and i was told you would get back with me. i have heard nothing back!!
Order #SHO-1666

Hi, the purchase is fast and very good. But I need the Certificate of Compliance from Spectroline..because the beverage factory I supply to need this Certificate for the UV requirement. Hope you can send me the copy of this Certificate.
Thank you.

Our tech found the product easily, ordering was quick, and the item arrived on time and in good condition/working as it should.

Customer Service Was Amazing! Helped me find a working unit that matched our Engineering Standards and shipping and price was right.