Ordered over $1000+ worth of service items on a friday evening 6/06/2026 Its now THURSDAY 11/06/2026 the next week and no updates/no response Tried calling the 1300 number, permanently e... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered 4 coilpacks, was confirmed and told thirteen business days until delivery. Heard absolutely nothing for three weeks despite emails to them. Finally get a response that the item was not in stoc... Se mer
Cannot recommend highly enough!, do not hesitate to deal with these legends! Have purchased numerous parts from these guys great pricing, fast freight, well packaged. on my last order the online sy... Se mer
Most impressed with Sparesbox customer service. Have purchased parts from them several times in the past couple of years. A minor problem occurred with the last order that was partially my fault and... Se mer
Företagsinformation
Skrivet av företaget
With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well! Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!
100% Fitment Guarantee
Shop with confidence from Sparesbox - we've got you covered.
If the part you purchase from us doesn't fit as specified, we will organise for the part to be returned to us and the correct part to be sent out at no cost to you. It's all part of our commitment to customer satisfaction and making it easier to shop auto parts online.
Kontaktuppgifter
2000, Sydney, Australien
- support@sparesbox.com.au
- sparesbox.com.au
2,8
Medel
8 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 10 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
…unbelievable
I’m still waiting for a part that wasn’t delivered with the others and 3 emails later still no response. First and last totally crap company to deal with if you call them a company 😡😡
5 december 2024
Omdöme utan inbjudan
Svar från Sparesbox
Thank you for sharing your feedback. I want to personally apologise for the frustration and disappointment this situation has caused you. It’s clear we’ve fallen short of your expectations, and I take full responsibility for ensuring we address this properly.
When you emailed us on Friday, our team was working through a higher volume that unusual post the Black Friday and Cyber Monday promotions. Hopefully you received my response from Friday which explained that your missing cabin filter was the result of an unusual error in our system. I want to assure you that this issue has been escalated to our IT and Development Team to prevent it from happening again. In the meantime, I’ve upgraded your shipping to express and prioritised your order with our eFulfillment Manager to ensure it is dispatched on Monday.
If there’s anything more I can do to assist, please don’t hesitate to reach out directly or reply to my earlier email.
Thank you for your patience and for giving us the opportunity to make this right.
- Luke Byrnes (Head of Customer Experience)
FALSE AND MISLEADING ADVERTISING
FALSE AND MISLEADING ADVERTISING. I tried to buy a 4.5 kg Bucket of Max1 Tyre Balancing Beads advertised on the Sparesbox website at $81.71 including delivery. When I went to the check out there was an addition of $9.90 for delivery, making a total of $87.52. Sparesbox needs to be avoided at all costs and reported for fraud.
LYING TIME WASTERS. Sparesbox has been warned but continues falsely advertising. I tried to buy a 200G EB200GB Bag of Easy Balance Tyre Balancing Compound advertised on the Sparesbox website at $11.21 including delivery. When I went to the check out there was an addition of $9.90 for delivery, making a total of $20.54. This company is an insult to hard working Australian and needs to be deregistered and prohibited from trading online. Warning, do not waste your hard earned money, ordering from Sparesbox. It needs to be avoided and reported for fraud and their site closed down.
FRAUDULENTVONLINE SELLER!!! I tried to buy a packet of 6.1/2 Oz TL200 Tire Repair Balancing Compound advertised on the Sparesbox website at $11.21 including delivery. When I went to the check out there was an addition of $9.90 for delivery, making a total of $20.54. Warning, do not waste your hared earned money ordering from Sparesbox which needs to be avoided at all costs and reported for fraud and their site closed down.
30 november 2024
Omdöme utan inbjudan
Svar från Sparesbox
Thank you for sharing your concerns. I’d like to provide some clarity about how our pricing and shipping policies work.
Product Pricing and Shipping Costs
Our products are listed without shipping costs included. Shipping charges are calculated and added during checkout based on your location. This approach allows us to provide accurate shipping rates tailored to each customer's address.
Free Shipping Policy
There is no general reference to free shipping on our website, except during specific promotions like our current Cyber Sale. As part of this promotion, orders over $99 qualify for free shipping. Unfortunately, the orders you referenced were below this threshold, which is why the standard shipping cost was applied.
Commitment to Transparency and Integrity
At Sparesbox, we operate with transparency and integrity. We do not engage in false or misleading advertising, and we take any such claims very seriously. I can also confirm that we have received no warnings or notices from any regulatory body regarding false advertising.
We appreciate your feedback and understand the importance of clear communication. If you have further questions or need assistance with future orders, please don’t hesitate to reach out to our customer service team.
Shocking customer service
Shocking customer service!
Asked for the status of an order, got sent a generic email response with no information.
6 business day delivery has turned into 12 business days so far...
Turns out they use Couriers Please. If I knew that, I would have shopped elsewhere.
27 november 2024
Omdöme utan inbjudan
Svar från Sparesbox
Thank you for sharing your honest feedback, Warwick. I’m truly sorry for the frustration and inconvenience this delay has caused. I completely understand how disappointing it is when an order takes longer than expected to arrive, especially when clear communication is so important during these times.
We understand how important it is to receive your order quickly and so we worked hard to ensure your order was dispatched promptly, leaving our warehouse the next day. However, as this falls during the start of peak courier volume with retailers offering Black Friday promotions, I can see that delivery is taking longer than estimated. Given that it's been 10 days since you placed the order and it's beyond the initial delivery estimate, I’ve reached out to Couriers Please to determine when your order will be delivered. I’ll update you personally as soon as I have more information.
We take your concerns about communication seriously and will be reviewing this internally to ensure we’re better balancing speed with detailed, personalised updates for our customers. Your experience matters to us, and we’re committed to learning from this to improve going forward.
Thank you for your patience while we work to make this right.
- Luke Byrnes (Head of Customer Experience)
Terrible Customer Support and Unreasonable Warranty Process
I purchased a Drivetech 4x4 semi-flexible solar panel from Sparesbox, expecting a quality product backed by decent customer service. After less than seven months, the panel's surface began to disintegrate from basic pressure washing—completely unacceptable for a 4WD product.
When I attempted to make a warranty claim, Sparesbox informed me that I would need to remove the permanently installed panel, buy another one at my own cost, install it, and then uninstall and return the replacement if the claim was approved. Despite providing clear photographic evidence of the damage, they repeatedly stated the supplier wouldn’t budge and refused to escalate the matter further.
It’s clear Sparesbox prioritizes following rigid processes over actually helping customers. The fact that their website doesn’t allow reviews says a lot. I won’t be purchasing from Sparesbox again.
22 november 2024
Omdöme utan inbjudan
Svar från Sparesbox
Thank you for reaching out and sharing your feedback regarding your recent experience with our Drivetech 4x4 semi-flexible solar panel. I’m sorry to hear about the challenges you've encountered, and I truly understand how frustrating this situation must be for you. At Sparesbox, we aim to deliver high-quality products and a seamless customer experience, so it's disappointing to learn we’ve fallen short in meeting your expectations.
Regarding your warranty claim, I’d like to clarify that in order for us to process a warranty claim with the supplier, the panel does need to be returned for assessment. I completely understand how inconvenient this process may feel, especially given the permanent nature of your panel’s installation. However, this step is essential for initiating the evaluation required by the manufacturer.
Additionally, after reviewing your case and the nature of the damage, I wanted to provide some guidance on solar panel care to prevent issues in the future. Specifically, we strongly advise against using a pressure washer to clean solar panels. This is because:
Damage Risk: The high pressure can scratch, crack, or puncture the surface, impacting both the functionality and longevity of the panel.
Warranty Implications: Many manufacturers, including this supplier, caution against pressure washing as it can void the warranty.
Water Intrusion: High-pressure water may force moisture and debris into delicate wiring or electronics, potentially causing irreversible damage.
For routine cleaning, we recommend using a soft cloth or sponge with mild soapy water and gently rinsing with a low-pressure hose.
We’re here to support you through the warranty process as smoothly as possible. If you have any questions regarding the return or the warranty process, please don’t hesitate to reach out to us directly.
Luke Byrnes (Head of Customer Experience)
0/0 for that effort
Wrong air filter in packaging for my vehicle,their error.They were told it was urgent but a week later still no filter ,you thought they would of sent it Xpress post.Never again with this mob!
24 oktober 2024
Omdöme utan inbjudan
Quick question- Do you know the difference between 1 and 2?
I orderd four headlights for my truck via eBay- two low/high beam, and two high beam units, yet I was supplied with one of each.
As hard as I have tried, I cannot fathom how someone can pick an order and mistake the number "2" for the number "1".
When trying to find a contact number for this retailer, I hit a brick wall. It is quite evident that they do not want anyone to bother them over the phone, and will only deal via email. Talk about personal service!
I've purchased items via this company before and have found the despatch times to be incredibly slow, however, this time around I was pleasantly surprised to see that the order had been filled and despatched promptly. Tragically, that pleasant suprise wore off quickly when I discovered that the carrier of choice was Couriers Please (who should change their name to Couriers Disappoint). Lo and behold my feelings of trepidation were allayed by a prompt delivery from CP (maybe they have lifted their game recently too).
But all of the buyer's high came crashing down like a Boeing 737 Max-8 shortly after take-off when I discovered that only half of my order had been despatched.
So what am I to do- should I hold my breath and wait for these two other lights to show up and install them all at the same time, or perhaps just remove all existing four, and put in the two new units that I have and travel down the road like a pirate with an eye patch? Maybe I'll get a parrot and peg leg to match my new look.
EDIT- Luke went above and beyond in rectifying this issue, it is very much appreciated and will not go unnoticed. After due consideration, I have averaged out the rating to be 3 stars- 1 star for the initial performance, but a solid 5 star performance for the follow up from Luke.
24 oktober 2024
Omdöme utan inbjudan
Svar från Sparesbox
I want to start by offering my sincerest apologies for the frustrating experience you’ve had with this order, David. I completely understand your disappointment and frustration. What you described is far from the standard of service we strive for, and I’m deeply sorry for the inconvenience this has caused you.
After investigating the issue, I’ve identified that this was caused by an error in the way our systems processed your order, specifically between eBay and our fulfillment software. I’ve escalated this to our IT department to ensure this issue is fully resolved so that it doesn’t impact future orders.
I’ve taken action to resolve the immediate issue by ensuring your remaining headlights are being express-shipped to you as we speak. I've replied to your eBay message with all the details.
I’m glad to hear that the dispatch time surprised you positively this time around as we've been working hard to improve our performance over the last 12 months. That being said, I understand that the choice of courier can sometimes be hit or miss. While Couriers Please worked out this time, we appreciate your thoughts on their past performance and will consider this as we review our shipping partners.
I genuinely appreciate your patience, despite everything, and I want to make this right. If there's anything more I can do to help, whether that’s providing updates, offering further assistance, or ensuring the final delivery is seamless, please don’t hesitate to reach out directly.
Once again, I apologise that we missed the mark this time, but I hope we have the chance to regain your trust in the future.
- Luke Byrnes (Head of Customer Experience)
Positive custom service support
*Edited.
Contacted by Luke Byrnes who is the Head of customer service, and had a good conversation about why my order was impacted both internally and external. I really appreciate the effort made by Luke to rectify the issue as a lot companies just don't bother anymore. I'm relieved that this has been the outcome as my previous experiences were positive and they offer very competitive pricing across the range, and I will continue to support local Australian businesses.
Thanks.
My original in summary; Made several orders which were fine. Had one with heavy items, waited almost a month to find out I'm not getting a part because they're unable to fill it.
15 oktober 2024
Omdöme utan inbjudan
Svar från Sparesbox
Thank you for taking the time to speak with me about the challenges you faced with your recent order, Kalon. I truly appreciate your patience and the opportunity to understand what happened.
We take every bit of feedback seriously here at Sparesbox, and I’m genuinely sorry for the delays and the inconvenience caused by the stock issue. We’re passionate about what we do at Sparesbox. While we're human and don’t always get it right, we are committed to making it right every time. I’m glad we found a solution that I hope works for you, and I’ll be keeping an eye on your future orders to make sure things go more smoothly.
Thank you once again for your understanding. We look forward to providing you with a better experience in the future.
- Luke Byrnes (Head of Customer Experience)
Your order will take twice as long to…
Your order will take twice as long to be delivered. And they won't do anything to help but write an email saying congratulations, your order will be delivered nearly 3 times longer then they agree to online.
Putting the blame on Australia post when you could have followed that up yourself is not a responsible sign of business! This is your responsibility and you email me saying great news! Come on get real. You guys have done absolutely nothing to to resolve the situation! Neither have you offered compensation for failed sales agreement!
10 oktober 2024
Omdöme utan inbjudan
Svar från Sparesbox
Thank you for your feedback, and I'm truly sorry to hear about the delay and the frustration it's caused.
We understand how disappointing it must be to have your order take longer than expected. Our original 10-business-day estimate included both procuring the product and having it dispatched on time, which occurred on time.. Unfortunately, Australia Post encountered an issue with missorting your parcel, which has added an unexpected delay.
While we can't control every aspect of the delivery process, we take responsibility for keeping you informed and doing everything we can to resolve this as quickly as possible. We're in contact with the courier to ensure your order gets to you without further delays, and we will continue to monitor the situation closely.
Again, we sincerely apologise for the trouble this has caused, and we appreciate your patience as we work through this. If you have any further concerns or would like more information, please don’t hesitate to reach out to us directly.
- Luke Byrnes (Head of Customer Experience)
Promise the world, and don't even deliver an Atlas
Placed an order and it said 5 days delivery. Nearly a week in not even a tracking number. No reply to the 2 emails and FB message I have sent. I got more out of the random scammer I spoke to last night that was try to get me to change my electricity plan- at least she spoke to me.... Looks like they spend their $$ on supporting 4x4 24-7 and not their customers. I bet my order will be cancelled and $$ refunded or it will take 16 weeks to show up. I should have known this. This it the 4th attempt to buy products through these muppets!!
20 september 2024
Omdöme utan inbjudan
Scam of a company
Took my money and have avoided my emails. I just want my money back but they refuse to email me. No confirmation email of the part being sent and left me in the dark. Contacting my bank to dispute the charges.
A joke of a company. Avoid at all cost
Edit: They refunded quickly.
11 september 2024
Omdöme utan inbjudan
Svar från Sparesbox
We’re truly sorry to hear about your experience, it's certainly not what we aspire to.
I think it's important that I provide some clarity regarding your experience. You purchased a special order product. This type of product requires additional time for procurement as it’s sourced directly from the supplier. This is why the product is listed with a 10-day delivery timeframe which is communicated via the product page, at checkout and in the confirmation email. That delivery timeframe includes 7 days for the product to be secured from our supplier, transferred to our warehouse, and prepared for dispatch. The remaining 3 days were allocated for the courier delivery to you.
When you reached out to us via email, our support team responded within three hours and provided a full refund shortly after your request.
This situation highlights a gap in how we handle special orders, and it’s something we’re actively working on. We’re in the process of redesigning how these products are listed so that customers like you have all the necessary information to make informed decisions.
I regret that we’ve caused you to lose trust in us, and we’ll be using your feedback to improve. We hope to have the opportunity to make things right in the future.
If there is anything else we can do for you, please reach out and let us know. We are here to help.
- Luke Byrnes (Head of Customer Experience)
Poor Courier choice
While ordering products from SparesBox, I had an unfortunate experience with their chosen courier service, CouriersPlease. Despite requesting for my packages to be redirected a week ago, they have not been delivered. I have experienced a lack of communication from CouriersPlease regarding the whereabouts and estimated delivery time of my packages, which has caused significant inconvenience. The poor customer service offered by CouriersPlease has made the entire experience unsatisfactory. As a result of the choice of courier service by SparesBox, my overall experience has been less than desirable, and I may not engage with these services in the future.
5 september 2024
Omdöme utan inbjudan
Issues resolved
Had an issue with delivery, sorted my issues within 24hrs. Now a happy customer. I would recommend sparesbox.
25 juli 2024
Omdöme utan inbjudan
Pathetic service!!!!
I purchased a radiator from Sparebox via eBay as it was a good price and 2-4 day delivery. It's almost 2 weeks later and the status of my tracking hasn't changed. All they saying is its been dispatched and resend the tracking number. What's the point of a tracking number if you can't track the delivery? Ebay aren't much help either, I lodged a claim and they have since said they put it on hold for a further 5 days. So no one knows where my parcel is and I should just wait. Sparebox have since ghosted me and I'm still out of pocket. Based on recent reviews it's clear they don't care once you've ordered and paid.
1 juli 2024
Omdöme utan inbjudan
Svar från Sparesbox
Thank you for taking the time to speak with me on the phone today. I want to sincerely apologise for the inconvenience you've experienced with your radiator order from Sparesbox. I understand how frustrating it is to wait for an item without any tracking updates, especially when you were expecting it within 2-4 days.
We dispatched your order on the 26th, but unfortunately, there have been no scanning events since it left our warehouse. Given this situation, we will provide you with a full refund for the radiator.
I also want to acknowledge your feedback regarding our customer service and eBay's handling of your claim. Your experience has highlighted a need for additional coaching regarding the investigation of tracking events and when to deem a parcel lost in transit.
Again, I'm truly sorry for the inconvenience this has caused. If you have any further questions or need assistance with anything else, please don't hesitate to reach out.
- Luke Byrnes (Head of Customer Experience)
ZERO CUSTOMER SERVICE
THEY HAVE ZERO CUSTOMER SERVICE!! SENT AN ITEM BACK THAT DIDN'T WORK FROM THE START STILL WAITING FOR MY REFUND ON YOUR GARBAGE ITEM THAT ARRIVED FAULTY!!!!!! WILL NEVER BUY ANYTHING FROM THIS COMPANY EVER AGAIN!!!!
26 mars 2024
Omdöme utan inbjudan
Svar från Sparesbox
I am truly sorry to hear about your experience with our product and the delay in processing your refund. Your frustration is completely understandable, and I sincerely apologise for the inconvenience this has caused you.
We are aware of your open warranty claim and regret that the manufacturer has not yet provided an outcome for assessing the product. We assure you that we will follow up with them immediately and emphasise the urgency of resolving this matter, given the time that has elapsed since your claim was submitted.
Please know that we are committed to ensuring our customers receive the quality service they deserve. Your feedback is invaluable to us, and we are working diligently to rectify this situation.
- Luke Byrnes (Head of Customer Experience)
Whilst the website highlights the…
Whilst the website highlights the condition for products that you wish to return is 'as new', be careful not to open the products to check you have actually been sent the right part.
I had to open the box to ensure the part was the part I needed but once you break the seal, #Sparebox will NOT ACCEPT RETURNS OR REFUNDS.
I've burnt hundreds of dollars using Sparebox and whilst I think it would be easy enough to replace the $0.02c sticker / seal, the answer is a firm NO!!!!
31 maj 2024
Omdöme utan inbjudan
Svar från Sparesbox
Anyone who has received a product and it is not the right part would be frustrated. I am sorry that this has been your experience, Jac. Rest assured, we'll do all we can to make this right.
We'd like to investigate what went wrong here but don't have enough information to identify your order just yet. To protect your personal information, we've placed an information request via TrustPilot. If you could please supply the necessary details there, it can be supplied to us here at Sparesbox.
Once we receive your information, I'll reach out to you directly so we can discuss what has occurred and seek to resolve this with you.
Thank you for your patience and understanding.
- Luke Byrnes (Head of Customer Experience)
I wish I could give no stars
I wish I could give no stars, what a terrible experience I've had, and with no resolution in sight, I have no intention of never shopping with sparesbox again.
purchesd a 12L mechpro parts wash off sparesbox on eBay, photos, description, listing title, package size all correct, product sent to me and all I received was a pump, I raised this issue with the email address supplied, have been told the picture was wrong and they will give me a refund, then next they admitted to the whole add being right but an error with the price, the solution given, again a refund on the pump and free shipping on my next purchase, really, free shipping on an item that has free shipping anyway.
Honour your listing and supply my parts washer I purchesd and paid for and never received.
18 juni 2024
Omdöme utan inbjudan
Svar från Sparesbox
Anyone who has purchased a product online and it was not what they expected would be upset. I hope you can accept my most sincere apologies for this poor experience.
You are right, there was an error in our listing, and a replacement part for a product was listed as the complete product. We strive to resolve these issues quickly and we have offered a return for a full refund as a remedy in line with consumer protection guidelines. However, we understand this may not be the solution you were hoping for.
We may not always get it right but we always act to make it right. I have reached out to you personally to try and resolve this with you.
- Luke Byrnes (Head of Customer Experience)
Terrible experience- customer service does not exist
Terrible experienceWe have purchase a Narva touch trough ebay. It failed in less than a month .. We have sent it back using ebay return ebay label .. We can't get in touch with Sparebox .. Nobody reply our email .. Warranty does it mean anything for an online store. Be carefull what you save online is not worth the headache to deal with those people that couldn't careless as they alredy got your money.
20 juni 2023
Omdöme utan inbjudan
Svar från Sparesbox
I'm sorry to hear about the trouble you've had with your recent Narva purchase and the difficulty in reaching us. I apologise for any frustration this has caused.
The only way an eBay return is authorised and a return label provided is through our support team's action, so we'd like to investigate what went wrong here. To protect your personal information, we've placed an information request via TrustPilot. If you could please supply the necessary details there, it can be supplied to us here at Sparesbox.
Once we receive your information, I'll reach out to you directly to resolve this issue promptly.
Thank you for your patience and understanding.
- Luke Byrnes (Head of Customer Experience)
Shell Company for Repco
They've got a bloke dedicated to replying to all the reviews here but not a single person dedicated to answering emails. If your item is out of stock you won't find out until your order is cancelled 2-4 weeks later, just pray and hope Repco have stock in their DC warehouse. Their prices are cheap now to gain market share and they will inevitably rise prices later, don't reward this kind of sharky behaviour steer clear of anything GPC!
9 maj 2024
Omdöme utan inbjudan
Svar från Sparesbox
I’m sorry to hear that you’re unhappy with our service, Richard. We do have a dedicated customer support team that is here to help. Unfortunately, we haven't received an order under your name and without any other details it's difficult to address your specific concerns about response times or cancellations.
If something went wrong with your order, I would greatly appreciate the opportunity to review it and make things right. I have sent you a TrustPilot request for information which is a secure way for me to obtain details that will allow me to investigate what happened without it being posted publicly to protect your privacy.
Rest assured, I will get to the bottom of what happened and will reach out to you to discuss your feedback in full, should you wish it.
Again, I am sorry that we've let you down on this occasion but I hope we have the opportunity to rebuild your trust in us here at Sparesbox in the future.
- Luke Byrnes (Head of Customer Experience)
Don't waste your time with Sparesbox
Ordered transmission oil and was given delivery date of 11/5/2024, after not being able to get a contact phone number i messaged them 11/05 and they advised item on back order. ended up missing spot booked at mechanic on 13/05 even though they knew this for 10 days, another scam dropship company
11 maj 2024
Omdöme utan inbjudan
Svar från Sparesbox
Thanks for shopping with Sparesbox, I can see what the confusion is, Layne. The transmission oil you purchased was a special order product that was not in stock at our warehouse and needed to be ordered in. It was listed on our website with a delivery expectation that would see it arrive in 11 business days, not calendar days.
The longer delivery time is to account for the lead time from our supplier to our warehouse. That lead time is why the delivery expectation detailed on the website listing might be longer than you expect. Our mission is to become Australia’s one stop shop for all things automotive. There are over 1 million different car parts that are available for the vehicles driven here in Australia so we simply couldn't stock every part available on the website. So some of those products are special order and through our partners and suppliers, we have a view of what car parts are available with all our suppliers. We then source it from that supplier and the time it takes to arrive from them to our facilities, the lead time, is factored into the delivery expectation. We don't dropship but I can understand given the confusion with business days vs calendar days how you might easily make that assumption.
We'd recommend waiting for the parts to arrive before booking your mechanic. That way there's no chance anything outside of your control can cause disruption for the booking.
I have good news though, I can see your order is dispatched and on it's way to you. Hopefully you receive it soon and your car can be serviced promptly.
In the meantime, if you have any questions or concerns, please let us know and we'll be happy to help.
- Luke Byrnes (Head of Customer Experience)
Where is the customer support
Ordered parts from sparesbox- no issues with delivery like others have mentioned.
However 1 of the items is faulty.
Now I've come to learn that sparesbox only has an email address (no phone number).
I sent an email explaining my issue hoping to hear from someone, however only received the auto response that they have a high volume of inquiries.
How can I resolve the issue with my product???
This is poor and frustrating.
I would advise buying from somewhere that offers aftersales support.
4 maj 2024
Omdöme utan inbjudan
Svar från Sparesbox
Thank you for sharing your feedback regarding your recent experience with Sparesbox. I'm sorry to hear about the issues you've encountered with your Autometer oil pressure gauge.
I also want to thank you for taking the time to speak with me this afternoon about your experience and what's happened with the Autometer gauge. We now have a plan in place to resolve the issue for you with a little bit of investigation to ensure it's the right solution. I'll be looking after the issue moving forward, and you can reach out to me anytime if you have any questions or concerns.
Thank you for your patience and understanding.
- Luke Byrnes (Head of Customer Experience)
Detta är Trustpilot
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