Spa Medica Omdömen 45

hi/first class service in every way.will use them again.thank the staff at the telford clinic a big thank you from leslie tinkler.

2nd Cateract: Left eye surgery on 13 Mar 25, transport from and back to my home. Well looked after before, during and after surgery.

The surgical team were great and attentative, particularly the surgeon, who talked to me throughout and explained. Very, very pleased. Now healing nicely. Thank you Spa Medica.

See a real Dr!!
Worst outcome for a hair transplant that was NOT even performed by the DR! I did not meet or consult the DR BEFORE OR DURING! Horrible place!
Would your technicians or nurses not know that you should never put someone under anesthesia when they are panicking? Also, the damage and puncture wounds from where you took the hair have caused me to lose chunks of hair. This is an honest review to encourage people to see a doctor, not a technician. A hair transplant is a serious procedure that impacts your life daily. This surgery caused me to lose significant hair and has negatively affected my life in many ways.

Additionally, I want to mention that you should have adjusted the cost. I was charged for 3,500 grafts but only received 2,600. An extra $2,000 for what? The cost should have been adjusted accordingly.

Finally, I do not need to see you for PRP. What you offered me instead was another hair transplant at a lower price.

NEVER!!! Even if it were free, I would never accept another procedure due to the horrible outcome.

Please, everyone, make sure a doctor is performing your hair transplant—not technicians from a third-world country practicing on your head!

This was for my wife's cataract surgery. The initial checks and the operation were carried out quickly and efficiently.The staff were all friendly and helpful and there was lots of advice and information given.

Just had my 2nd catteract done with them. Both times they have been exceptional. All staff very efficient and friendly.
Due to existing complications they have taken extra care with my treatment.
From referral to completion 3 weeks.
Can't rate them highly enough

All staff friendly and proffessional,felt well looked after from reception to surgeon carrying out medical procedure.

Compassionate and efficient
I attended Spa Medica at Chesterfield for cataract surgery. I was offered my first pre-op appointment less than 2 weeks after my optician's referral and also offered surgery that same week.
I have had both eyes operated on, and the care throughout the pre-op and both surgeries has been reassuring, professional and efficient.
Very grateful to all of the team at Chesterfield who were involved in my care.

Beware, no aftercare whatsoever. 24 hour “Emergency” helpline is worse than useless and advises a call back within 24 hours, which is completely useless in the case of an emergency.

i had a cataract removed in May & had sight for 4 days but the eye became red so I called their emergency number which turned out to be a call centre as they can't be contacted directly. I was told someone would call me but called again after 2 hours & was told to use dry eye drops more often. My sight then blurred & became very sun & light sensitive & after calling again in an emergency I fell down the stairs & called them & they made an emergency appt & examined me & I said I had a membrane growing in the eye. I explained that I'm not computer literate & don't drive so go out to shop using public transport. After many calls I saw a surgeon who examined me & after typing everything on the computer he mentioned laser treatment & without any other discussion went home. I called them again & was told that they will see if I'm suitable for laser treatment & put me on a waiting list but so far nothing else has happened.
There's no hurry, emergency or interest in my situation or the discomfort & difficulties being caused. I've just been left.
Spa Medica are unprofessional & unhelpful & so long as they know what's going on the client doesn't need to. They hide behind their call centre who are equally unprofessional & unhelpful & whose managers are 'unavailable' so nothing further happens.The only inconvenience is to me as SpaMedica & their call centre are obviously unaffected. I will definitely take things further should I fall again.

I had a cataract done in January 2024 and my vision is worse now than it was before the op. I wish I had never gone to Spa Medica. I would like to warn people to make sure that if you have astigmatism they inform you of the choice of lens you should have. No one advised me so I had the NHS lens and now my sight is awful. If you have astigmatism it is advised you have a Toric lens which had I been given the choice, I would have had, even thought I would have had to go private. I am now under the hospital hoping they can help me ! I am so angry and feel they have been negligent in not giving me the correct advice.

Once again this company never ceases to amaze,I attended the Gateshead Branch on TVTE and they were as usual superb. From being welcomed in to reception to completing eye laser treatment on both eyes the service was excellent. I simply cannot praise Spa Medica enough all staff were super friendly and put myself at ease for the surgery that was to be completed.

My husband had left eye surgery in February and right eye surgery was booked in for end of March. We turned up for the appointment early morning and were told that it was cancelled without his knowledge. He made a complaint asking for an explanation as to what went wrong but still waiting. Then hospital offered him an appointment which he didn't want but he was told to book it so they can offer him an earlier appointment if there is any cancellations. He had to cancel it because they didn't contact him as promised. They rebooked it in May but had to cancel it due to an illness. We have been trying to rearrange his appointment for the middle of August but they can't do it because the gap between the first surgery and second is too far.
He would have had the second surgery done in March if they didn't cancel it. All this happened due to a human error on their side. Why can't someone use their common sense to admit their mistake as we have accepted the error and offer him a date he can attend rather than making his life more difficult. He is already struggling having to work wearing a pair of glasses with one lens on as opticians would not make glasses until both eyes are done.
I am very disappointed for the way he was treated by Spamedica.

Appalling response to Medical Emergency Hotline call. Called to report pain and vision problem suddenly occurring a week after cataract surgery. Was told an opt specialist would call me back ‘shortly’.
Two hours later and still no contact.
Tried to ring emergency line back and, after 15 minutes holding , still no answer.
I finally got a call back at 1718 hrs. Five hours after my first call to the “Emergency Hotline”. I was so angry and suffering a bad angina attack, that I couldn’t answer it for fear of getting even more stressed.
I’m treating the eye with regular dosing with the prescribed drops.

Medical Emergency ! Hah! You’ll be lucky to get a response.

They’re good at production line surgery but rubbish at answering Medical Emergency Line
Cannot think what to do next!
Answer : Don’t have a problem ! You’ll get ignored.

I was there for laser to the right eye. I was in the actual room and 2 mins I was out! You don't feel it one bit. The staff are first class and friendly. The place is spotless and there's free tea,coffee and biscuits. I can't thank them enough!

Have accompanied my mum and now her friend, and they have both commented on how super friendly and ‘customer’ focussed (don’t feel just like a ‘patient’), every single member of staff that they came into contact with. Not only that, but the timing of getting appointments and then scheduled operation, extremely quick.

Spa Medica St Katherines hospital Merseyside are superb. Their business model is incredible, from patient care, administration, speed of appointments, after care, quality of surgeons and staff.
The experience was seamless, relaxing, pain free and a huge success.
I had 2 cateract operations. The surgeon said "ok we are finished. You can sit up now".

I asked could I stay lying down as the experience was so relaxing it was bordering on Surreal.

I couldn't recommend them high enough

Spa Medica in Gateshead is awesome. Clean, everything in its place. From being met at the door with a friendly smile, each and every staff member made me feel special. The 2 Cataract surgeries I had were done by caring and professional staff.
I can't thank everyone enough. You are all special. Thank you.

Cataract surgery at the Newcastle hospital. Care was excellent from all staff - admin, nursing and surgical. Very kind, welcoming and professional.

I’ve just had a traumatic cateract removed at spa medica edge lane Liverpool. I can only speak positively of the whole experience. The centre the staff the surgeon are all amazing I’d recommend these guys to anybody. Thanks guys 👍🏻👍🏻

Waited 8 weeks for initial appointment
Cancelled due to a power cut - things happen I get that
Was called & informed I would get an appointment later that day - didn’t happen
I called the central team and was told I would get an appointment the same week and eventually spoke to the Chelmsford branch as I had been told only they could organise it
They couldn’t and told me to ring the central team who then offered me an appointment in a further 6-8 weeks time
Waiting a call back from the area manager
This company who is representing the NHS is an absolute joke

Update - The area manager has arranged an appointment for the same day and a cab to take me and bring me back but sadly one person is not the company