Great service and excellent delivery My old Lenovo P14s Gen 2 died recently, and had to get an urgent replacement as I needed it for an ongoing project. The staff were able to arrange deliver... Se mer
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Good pricing, easy ordering, good payment options. However, I paid for delivery stated as “usually 2-3 days” after purchase. On day 6 after purchase, still no item. I rang to ask when item would be de... Se mer
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Still waiting to self collection, estimated 1-2 weeks for stocks to arrive. Called a few times to get my queries resolved. Email went to junk (which realised 2 days later). Updated: Self collection... Se mer
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The company I worked for, recently acquired a new office and needed to purchase new video conference tools for the meeting rooms as soon as possible. Sourceit always had the best deals and ready stock... Se mer
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Företagsinformation
Skrivet av företaget
With Full-Stack Expertise, SourceIT helps you Design, Orchestrate and Manage Technologies that Drive Business Success. Elevate your meeting room and personal UC experiences with Video Conferencing Solutions from some of our renowned IT partners such as Microsoft & Zoom. Here in SourceIT, we provide a wide range of Video Conferencing Solutions for all types of Meeting Rooms. Feel free to reach out to us if you need more information regards to our products & services.
Kontaktuppgifter
9 Jalan Lembah Kallang, #02-01, 339565, Singapore, Singapore
- 69783502
- sales@sourceit.com.sg
- sourceit.com.sg
3,9
Bra
89 omdömen
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sucks
Sucks, that isn't any respond on the second email reported on the faulty set I report.
I'm waited for almost a week and I still not getting any email replied.
12 november 2025
Svar från sourceit.com.sg
Thanks for raising this and sorry for the delayed reply.
We acknowledge the gap in responding to your second email and that’s on us.
As shared earlier, a replacement unit was already exchanged, and the second set issue is now being escalated for another claim.
Our team is actively working with the supplier to secure a new replacement for you.
We’ll follow up with you directly with the next update and appreciate your patience while this is being resolved.
Apps never update status
Even after install apps, to mentioned status update till door step, in fact no status update in apps, make it confuse and doubt even after 3 days still no update, customer service so slow
To response
30 september 2025
Svar från sourceit.com.sg
Thanks for flagging this and sorry for the confusion caused by the app status.
You’re right that the tracking should reflect real-time updates clearly.
The lack of updates and slow response is not the experience we aim to deliver.
We’re escalating this internally to fix both the app sync and response time.
Appreciate your patience and we’ll follow up on your order status directly.
I placed an order for a Lenovo monitor
I placed an order for a Lenovo monitor. However, after making payment I was informed that the item was out of stock. That was disappointing, as the item was not listed as out of stock on the website. I was given the option of a refund or wait for next shipment. I opted to wait. 2 weeks later I am still waiting.....
11 augusti 2025
Svar från sourceit.com.sg
Thanks for sharing this and sorry for the frustration caused.
You’re right that the stock status should have been accurate before checkout.
The delay should also have come with clearer updates and a firm ETA.
We’ll follow up on your order status directly and update you as soon as possible.
If you prefer to switch to a refund instead, we can arrange that immediately.
Svar från sourceit.com.sg
Thanks for the support.
Glad the pricing, delivery speed, and overall process worked well for you.
Appreciate the trust and looking forward to serving you again.
Good price and the delivery was smooth…
Good price and the delivery was smooth and on time.
19 maj 2025
Svar från sourceit.com.sg
Thanks for the feedback.
Glad the pricing worked for you.
Happy to hear delivery was smooth and on time.
Appreciate the support.
Trustworthy and Reliable
An online shop front for a long time local System Integrator, can have a piece of mind getting things from them.
17 april 2025
Svar från sourceit.com.sg
Thanks for the trust and long-term confidence.
Glad the local presence gives you peace of mind.
Appreciate your continued support.
Svar från sourceit.com.sg
Thanks for the support and the straight feedback.
Glad the experience with us was fast and uncomplicated.
We really appreciate the recommendation.
Thank you Lim & Chanel
Lim has been super helpful with my query, and Chanel provided prompt, responsive replies that made my purchase seamless. I received my items in a timely manner.
18 mars 2025
Svar från sourceit.com.sg
Thanks for the shoutout to Lim and Chanel.
Glad the support was helpful and the replies were timely.
Happy to hear your purchase went smoothly and arrived on time.
Appreciate the trust and support.
Late Delivery
Order arrived and the product was great, however the delivery was late. In addition, there was a lack of communication about the status of my order. I do not mind if there is a delay, provided that it is disclosed and given an estimated time frame. I hope this part can be improved upon in the future.
14 mars 2025
Svar från sourceit.com.sg
Thanks for the honest feedback and for highlighting both the product and delivery experience.
You’re right that delays should always come with clear updates and a proper ETA.
We acknowledge the communication gap and are improving how we track and notify order status.
Appreciate your patience and the chance to improve this moving forward.
Very average experience only good things is price is cheaper
Item show as available online are out of stock. After 2 days of checking bought another item. Needs 2 days wait for self collection. Customer service is slow. But price is cheaper then others.
6 mars 2025
Svar från sourceit.com.sg
Thanks for the honest feedback.
You’re right that stock accuracy and response time must be better.
We’re tightening live inventory sync and improving pickup readiness.
Appreciate you sticking through despite the delays.
Glad the pricing worked in your favor.
You guys are great for the products and…
You guys are great for the products and your service. Love being your customer as I always get great deals and great service.
11 mars 2025
Svar från sourceit.com.sg
Thanks for the strong support and kind words.
Glad you’re enjoying both the deals and the service.
We really appreciate having you as our customer.
Long process and unnecessary communication with troubled CS
Still waiting to self collection, estimated 1-2 weeks for stocks to arrive. Called a few times to get my queries resolved. Email went to junk (which realised 2 days later).
Updated: Self collection made, took slightly more than 2 weeks. Revised to 2 stars, cant really say the whole experience is good. Mutually, it will be the 1st and the last transaction.
26 februari 2025
Svar från sourceit.com.sg
Thanks for sharing the full context and we’re sorry for the delays and frustration caused.
The lead time was affected by incoming stock availability and we should have managed expectations better.
The email going to junk is unfortunate and we agree it added to the communication gap.
We acknowledge that the overall experience did not meet your expectations.
Thank you for completing the self-collection and for giving us a chance to close the loop.
Wishing you all the best ahead and we respect your decision.
Logitech Zone 2 Wireless Headset
Received the item in excellent condition and in a prompt manner. Connecting the headset to my laptop was a breeze.
27 januari 2025
Svar från sourceit.com.sg
Thanks for the feedback.
Glad the headset arrived in great condition and on time.
Happy to hear the setup was smooth and hassle-free.
Hope it serves you well.
Collection centre limited parking…
Collection centre limited parking space. Difficulty finding one.
5 december 2024
Svar från sourceit.com.sg
Thanks for the feedback and sorry about the parking inconvenience.
The collection point does have limited lots, especially during peak hours.
We’re working on clearer parking guidance and alternative pickup options.
Appreciate your understanding and patience.
Why are you sending me the survey when…
Why are you sending me the survey when I have not received the goods???
27 november 2024
Svar från sourceit.com.sg
Thanks for flagging this and sorry for the confusion.
The survey was triggered automatically by our system.
You’re right that it shouldn’t go out before delivery is completed.
We’ve taken note and will adjust this to prevent it from happening again.
Thanks for your patience and understanding.
Efficient at work
Professional service and with good knowledge of the products you are selling. Response is quick & addresses to the question asked.
26 november 2024
Svar från sourceit.com.sg
Thanks for the kind words and the trust.
Glad the product knowledge and response time met your expectations.
We’ll keep working to stay sharp and helpful.
Looking forward to supporting you again.
Great Shopping Experience with Room for Improvement
The website is easy to use, and my order arrived on time. However, when an item I wanted was sold out under pre-order (approximately 4-6 weeks), the store did not update the availability promptly. Despite this, they suggested good alternative products, which was helpful.
30 oktober 2024
Svar från sourceit.com.sg
Thank you for your detailed feedback!
We’re glad to hear you had a smooth shopping experience and that your order arrived on time.
We apologize for the delay in updating the availability of pre-order items. Your feedback highlights an area we can improve on, and we’re working to address it.
We’re happy the suggested alternatives were helpful, and we hope to serve you even better next time.
Thank you for shopping with us!
Svar från sourceit.com.sg
Thank you for your review!
We’re glad you were happy with our fast response.
Your satisfaction is our priority, and we look forward to assisting you again.
Horrible whatsapp communication
Communications regarding my order (after my purchase) through Whatsapp were ATROCIOUS. Unresponsive and no follow up until I called and emailed. No receipt / invoice until I emailed to ask for it a week later.
Communications throughout were terrible throughout the whole process.
11 september 2024
Svar från sourceit.com.sg
I’m truly sorry to hear about the issues you experienced with our communication. This is not the level of service we aim to provide. We appreciate your feedback and will address these concerns to improve our response times and follow-up processes. Please accept our apologies for the inconvenience caused, and if there's anything else we can do to rectify the situation, feel free to reach out directly.
Purchase of Yealink AV
The sales team responded promptly to change request to the delivery address. Delivery was on time as indicated in our order. All the equipment were installed and working well.
5 september 2024
Svar från sourceit.com.sg
Thank you for your feedback! We’re pleased to hear that our sales team responded promptly to your address change request and that your delivery was on time. It’s great to know that the Yealink AV equipment was installed and is working well. We appreciate your business and look forward to assisting you with any future needs!
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