I have Sonik Vader rods and Sonik reels and find them fantastic quality and value for money. I accidentally broke the baling arm on my Sonik 8000 (my own fault) and wanted to buy a replacement. I cont... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
great customer support with Jackie Bruce, replacement part sent - I am a sonik fanboy so getting great treatment just makes me want to buy more
Normally always buy Sonic products, probably not any more. Full set of Sonic Gizmo alarms, 18 months old, hardly used and 1 has stopped working already. Contacted customer support, basically yes it... Se mer
Lost a cog when taking off spool from reel during beach fishing expedition. Contacted customer services, more in hope than anything else. Swift response saying they would send a replacement. Arrived w... Se mer
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Företagsinformation
Skrivet av företaget
Here at Sonik, we are dedicated to designing tackle items that meet the varied demands of anglers everywhere. Our product range is trusted worldwide, offering reliability and exceptional value to help anglers achieve their fishing goals, no matter where they are. From our headquarters and warehouses in the UK and Czech Republic to our dedicated teams in product design, customer service, sales, marketing, and management, we are committed to supporting you, our valued customer. Explore the pages of our website, and don’t forget to visit the customer support area for assistance or inquiries. We’re always here to help.
Kontaktuppgifter
Sonik Sports Limited, Riverside Buisness park, Blyth, NE24 4RP, Northumberland , Storbritannien
- 01670798910
- customerservices@soniksports.com
- soniksports.com
4,5
Utmärkt
45 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Fantastic helpful service.
Only fair to compliment someone when they go above and beyond as these days it seems like endless criticisms are hurled about.
I wanted to get a spare spool for a Sonik Tournos reel that didn`t seem to be available anywhere even second hand. I emailed Sonik`s customer support and was told as I thought none were available.
24 hrs Later Hayley a product documentation manager contacted to say she would have a look around in case she could find one in service dept from old reel.
Result! Not only was she successful in finding one she sent it to me F.O.C the same day. So grateful thank you very much.
Ian Fowler.
18 september 2025
Omdöme utan inbjudan
Svar från Sonik Sports
Thank you so much for your kind words!
We truly appreciate you taking the time to share your experience. It's always wonderful to hear when a member of our team goes above and beyond, and we're thrilled Hayley was able to help you out so quickly and generously. We'll be sure to pass on your thanks to her — she’ll be delighted to know her efforts made a difference!
Your feedback means a lot to us, and it’s a great reminder of why we do what we do. If there's anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Customer Services Team
Normally always buy Sonic products
Normally always buy Sonic products, probably not any more.
Full set of Sonic Gizmo alarms, 18 months old, hardly used and 1 has stopped working already.
Contacted customer support, basically yes it's broken and you need to replace it. Shame really as I've always liked the products, but barely out of warranty and it's already failed.
26 juni 2025
Omdöme utan inbjudan
Have bought a few fishing rods and…
Have bought a few fishing rods and reels off them over the years (both fly fishing and sea fishing gear). Most have been good value for money (I’d rate them mid price, mid-high quality). However they do suffer from faults. More importantly their UK customer services department seems to either move at a glacial pace or ignore requests altogether. I bought two sks black sport 14ft beachcasters from different retailers in 2024. Both suffered from broken rod tips when casting normally (not user error, I have 20+ years of fishing experience, have never had this happen before, and from reading various forums this seems to be a very common fault). First one broke a few weeks after purchase and the whole rod was replaced by the retailer themselves with no fuss. Second one broke in May 2024 while still under the manufacturer’s warranty. I contacted the retailer’s customer services immediately, who forwarded on the claim to Sonik within a few days. It’s currently almost a month later and I’m still waiting for a response from Sonik.
21 juni 2025
Omdöme utan inbjudan
exceptional customer service
I have a sonik bedchair and broke a buckle on it trying to fold it up wrong. I contacted Sonik to ask if I could buy a replacement and received the buckle for free by first class post. The chair is really comfy too.
7 september 2024
Omdöme utan inbjudan
Svar från Sonik Sports
Thanks for the great feedback! We're glad you find our bedchair so comfy and that we could help with the buckle quickly- we strive to provide the best quality products - Tight Lines from all at Sonik
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