Rung through to claims as a designated speaker for my dad. Was belittled and huffed at. Even though I had done through security for myself and my dad then refused to listen or talk to myself. Talked o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Karen was brilliant she explained everything to me the whole procedure so I could understand it she was very patient and kind went through every detail I can’t thank her enough for her patience
Excellent customer service by Karon who was easy to deal with and a good listener as well as being extremely helpful Thank you
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incred... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Kontaktuppgifter
Lysander House , BS10 7TQ, Bristol, Storbritannien
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Bra
607 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Well done Tom
Well done Tom! He helped with my enquiry in a friendly helpful manner and put my mind to rest. He is an asset to your company
7 februari 2025
Svar från Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Quick, Simple and Thourough.
Was very polite, helpful and informative. The process was simple and relatively quick.
7 februari 2025
Svar från Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Avoid this company
Avoid this company. Absolutely ridiculous rip offs. They discriminate against Muslims. Stay well away
Was asked to call back after the review. After waiting for almost 1 hour a rep called Zoe was unable to explain or justify or even retrieve the email I sent to the reviews team. Just proves the point made . Absolute waste of time. Don't go anywhere near this broker they are not insurers
5 februari 2025
Omdöme utan inbjudan
Svar från Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Worst company to Handel your claims…
Worst company to Handel your claims ever. Their client has hit my car whilst parked And they’re refusing to pay for my damages and not even properly tell me why this is. Costumer services is useless they just tell you to wait and keep telling me to go through my insurance even though i already told them that i have third party insurance only. I will wait a couple of days then i will get my lawyers involved.
18 januari 2025
Omdöme utan inbjudan
Svar från Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Claim procedure
Levian was great taking me through the claim process in a calm and positive manner. He noted the details of the accident clearly and concisely without me having to repeat myself and took me through the next steps.
4 februari 2025
Svar från Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Worst insurance company I’ve ever…
Worst insurance company I’ve ever known. Don’t keep you updated. Had to ring them everyday and wait on hold to get through just to get my own belongings out of stolen car. They wanted me to contact Copart for updates. Stay away from this company
16 januari 2025
Omdöme utan inbjudan
Svar från Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Svar från Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we are pleased to hear that you have had a good experience with us.
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karon was very calm
Karon was very calm, sympathetic and helpful. I was very shaken up, but she guided me through the process and possible outcomes, taking the time to make me feel comfortable. Really nice to speak with a human being who was not just going through the motions
29 januari 2025
Svar från Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
STAY AWAY THEY JUST SCAM PEOPLE
27 januari 2025
Omdöme utan inbjudan
Svar från Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Shady
Super untrustworthy. Make sure to get everything in writing because they’ll go back on things they say on the phone, especially if they drop the “I’ll speak to a manager line”. Pathetically operated. Terrible at communicating with their clients. The whole process has seemed super shady. I have no confidence in this company. Wouldn’t recommend them to anyone
22 januari 2025
Omdöme utan inbjudan
Svar från Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Poor Service - long waiting period on phones
I have waited 43 minutes today to speak to an advisor, I spoke to two people who said the receptionist had passed me through to the wrong department. Finally I was cut off before being able to deal with the claim matter.
23 januari 2025
Omdöme utan inbjudan
Svar från Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
AVOID
Beware. Any money you spend with them, them will use to act against your interests and keep you in the dark. I've had to chase them to get any communication.
23 januari 2025
Omdöme utan inbjudan
Svar från Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Worst and Fraud
I have to give 1 star because there is no option for zero stars. I made a claim on September 24th and have been continuously following up since then. It was clearly the fault of a third party. I told Somerset customer care to request the CCTV footage from the council, but I don’t believe they even reviewed it. One day, I received a letter stating that, "in our view, this is 100% your fault." I was shocked – this is ridiculous and completely false, as it was clearly a third-party fault. I was driving straight in my lane when the third party overreacted, came from the wrong side, and intentionally hit my car. This is all shown in the CCTV footage.
It seems that Somerset didn’t properly handle the case and fabricated a report, sending me a letter claiming it was my fault. Why am I paying £140 a month for insurance if this is how they handle claims? I’ve clearly stated that I will take legal action in small claims court for this fraudulent investigation if they continue to try to close the case through their inactivity
14 januari 2025
Omdöme utan inbjudan
Svar från Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
TERRIBLE TERRIBLE SERVICE, NOT RECOMMENDED AT ALL
I would rate 0 stars if there is an option. TERRIBLE TERRIBLE SERVICE. My car had an accident on 28th sep and I’m paying £170 per month and still my claim is going on. Initially they mentioned that my vehicle is total loss and waited few days. After that their engineer came for inspection and without even starting the car he estimated that my car is repairable. Then I have asked for BMW approved service centre and they don’t have any then. Last week I have asked for cash settlement so that I can get it repaired myself. They mentioned that its possible. Today when I called them for an updated, they mentioned cash settlement is not possible and somehow they got BMW approved service centres now. Its been 4 months since my car had an accident and its still gone nowhere. Can someone help to take this further or register a case in the court ? Thankyou.
15 januari 2025
Omdöme utan inbjudan
Svar från Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Exceptional service
The agent, Adam, put me at ease. He explained all available options and lessened my anxieties.
He is exceptional
15 januari 2025
Svar från Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Karen was super helpful and incredibly…
Karen was super helpful and incredibly knowledgable. I called to make a claim and she talked me through the entire process and all my options, sent me confirmation of what we discussed too!
14 januari 2025
Svar från Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Think before you buy!
EDITED: Seemed it was going to Very good as initial call was handled very well by Adam.
However 4 months later I am still struggling to get my car fixed and recover the excess I have paid from the third party who was a fault.
8 januari 2025
Svar från Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents - we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
When is a broker not a broker?
I'm currently on a lengthy hold to GoSkippy (trading name of Somerset Bridge Group) having asked why they call themselves brokers on the GoSkippy website: "A fresh insurance broker here to bring you first class insurance at competitive prices." GoSkippy is categorically not a broker, but a direct sales arm of Somerset Bridge. I think this needs to be clear. The use of the word 'broker' implies the GoSkippy team scans the market to find you a good deal like most brokers do. But in fact they only sell you Somerset policies. This is surely dishonest. I'm still on hold. No-one wants to answer the phone. For context, my wife and I wasted hours considering their car policy in December 2024, thinking we had used the services of a bona fide car insurance 'broker' that wasn't in fact a broker at all.
6 januari 2025
Omdöme utan inbjudan
Svar från Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
The agent was very clear
The agent was very clear, kind, patient and helpful on the phone.
3 januari 2025
Svar från Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents - we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Svar från Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents - we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.