Easy to choose the right key which fitted perfectly when I tried it. Post office took 13 days to deliver it on 48 hr stamp. I suggest using an alternative courier.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Easy ordering method directly online with no trouble The only negative point is the automatic creation of OneLink account when paying - to delete enter email address to log in then click on help and... Se mer
Företaget har svarat
Very easy and comprehensive web page. Found the correct key for a window lock. When paying realised tge payment had documented incorrect address. Dropped quick email to admin and sorted easily and q... Se mer
Low cost mobility scooter key replacement - didn't realise that mobility scooters don't have individually cut keys. Not next day delivery but for the price no complaints on waiting a few days. Easy to... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Solid As A Lock Hardware is a leading Security & Lock Specialist located in Leeds. We have over 25 years experience in the Locksmith and Security Industry and supply quality UPVC, Wooden or Composite Door and Window Hardware. We stock a huge range of Multipoint Door Locks, Window and Door Handles, Hinges, Budget and High Security Cylinders, Garage Door Locks and Window and Door Mechanisms. We offer free expert advice on how to measure, select or fit any of our products. For those of you in the trade, we offer a free trade account with generous discounts and a range of benefits. We are your one stop shop for all your UPVC repair products. Our Trade Counter in Leeds is open 5 days a week. You can visit us, call or order online.
Kontaktuppgifter
Unit 10 Haines Park, Grant Avenue, LS7 1QQ, Leeds, Storbritannien
- 0113 345 0920
- admin@solidasalockhardware.co.uk
- solidasalockhardware.co.uk
4,8
Utmärkt
564 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Product as described and had a prompt…
Product as described and had a prompt dispatch of item.
12 oktober 2026
Svar från Solid As A Lock Hardware
Thank you for your lovely feedback! We're pleased to hear that your order arrived promptly and that the product was exactly as described. We really appreciate your custom.
Best wishes,
John
Easy to choose the right key which…
Easy to choose the right key which fitted perfectly when I tried it.
Post office took 13 days to deliver it on 48 hr stamp. I suggest using an alternative courier.
5 oktober 2026
Svar från Solid As A Lock Hardware
Thank you for your feedback! We're delighted to hear that the key was easy to identify and fitted perfectly. We're very sorry for the delay with your delivery. We have recently upgraded our shipping to a tracked service, which already seems to be making a real difference, with orders now arriving within the estimated delivery times. We appreciate your patience and thank you for taking the time to leave a review!
Kind regards,
Emma
Quality products dispatched and…
Quality products dispatched and delivered within a few days and reasonably priced
5 oktober 2026
Svar från Solid As A Lock Hardware
Thanks so much for the kind words! We're really pleased to hear you're happy with the quality, price and speedy delivery. Thank you again for your order.
Best wishes,
Emma
Easy ordering method directly online…
Easy ordering method directly online with no trouble
The only negative point is the automatic creation of OneLink account when paying - to delete enter email address to log in then click on help and asks for deletion in the bot - relatively simple process but annoying
2 oktober 2026
Svar från Solid As A Lock Hardware
Thank you for taking the time to leave us a review! We're really pleased to hear you found ordering through our website quick and easy. We completely understand how frustrating it must have been to go through extra steps during checkout, and we sincerely apologise for any inconvenience this caused. We're glad the rest of the process went smoothly and hope to help you again in the future!
Kind regards,
Emma
Easy to order
Easy to order, quick delivery and really cheap. Very pleased over all.
29 september 2026
Svar från Solid As A Lock Hardware
Thanks so much for your lovely review! We're really glad you found everything easy from start to finish and were happy with the price and delivery. Thank you again for your custom.
Kind regards,
Emma
Excellent service all round key fitted…
Excellent service all round key fitted perfect good value and swift delivery will certainly use again
28 september 2026
Svar från Solid As A Lock Hardware
We're so pleased to hear you had such a positive experience with us! It's great to know your key fitted perfectly and that you were happy with the price and speedy delivery. We really appreciate your support and look forward to helping you again in the future!
Best wishes,
John
Svar från Solid As A Lock Hardware
Thank you for your fantastic review! We're delighted to hear you found the ordering process easy, delivery quick and our prices reasonable. We really appreciate your kind words, thank you again for your order.
Kind regards,
Emma
All three keys failed within two years of light use
I purchased a set of three RADAR keys from Solid As A Lock in September 2024. For those who don't know, these keys are used by disabled people to access public toilets while out and about. 1 year and 5 months later, one of these keys broke in my hand as I was about to use it (I was astonished as I've never seen a key break like this before). I sent a polite email with photo, requesting a replacement, and was astonished again to get this reply: "I'm afraid, due to the length of time since your order we are unable to send out a replacement. Of course, if you do wish to repurchase from us at any point in the future we will happily throw you in some extra for free." Nothing to say they were sorry that it had broken, and no offer to replace the broken key. A couple of weeks ago, another of the keys broke in my hand, again as I was about to use it. Back at home, I gently tested the remaining key for strength, and it also broke - all three keys failed within two years of purchase. The company's previous response on Google reviews was "we are unable to determine the circumstances that may have contributed to the key breaking" - well, the circumstances were that the keys were in my pocket and broke as I took them out to use. On ebay there is a photo from someone else who purchased these keys, and one of them arrived broken, which I think tells you something about their quality. After some searching I managed to find replacement keys online at a similar price but of very much better quality. The replacements are made of a single piece of metal so I'm confident the tops will not just drop off. I think it's worth repeating that these keys are likely to be purchased by disabled people who may urgently need to use the toilet. If the key is of such poor quality that it breaks and they cannot access the toilet, people may well soil themselves. So how many keys would Solid As A Lock suggest disabled people carry with them? One plus a spare in case the first one breaks? One plus two spares? I suggest that for the sake of its disabled customers, Solid As A Lock might like to have a rethink, give refunds when requested and use better quality keys in the first place.
1 september 2026
Omdöme utan inbjudan
Svar från Solid As A Lock Hardware
Thank you for your review! We're pleased to hear you were happy with our service and that your key arrived exactly as ordered. We really appreciate you taking the time to leave us feedback.
Regards,
Emma
Prompt delivery and just what i needed.
14 september 2026
Svar från Solid As A Lock Hardware
Thank you for the positive feedback. We're glad to hear your order arrived promptly and was exactly what you needed. We really appreciate your support.
Kind regards,
John
Messaged them with a question
Messaged them with a question, the response was very quick and so was the whole process. Would definitely buy from again
8 september 2026
Svar från Solid As A Lock Hardware
Thank you so much for your lovely review! We're really pleased to hear you had a smooth experience and that we could respond to your query quickly. We really appreciate your support and look forward to helping you again in the future!
Best wishes,
Emma
Prompt fulfilment of the order.
The parcel arrived promptly and in good condition. What I ordered was what was delivered.
1 september 2026
Ordered Tudor cassette,s
Ordered Tudor cassette,s
Really quick delivery, they work a treat, and brilliant price
1 september 2026
Svar från Solid As A Lock Hardware
Thank you for the fantastic review! We’re really pleased to hear your order arrived quickly, and that it was great value too. We really appreciate your support.
Best wishes,
John
Great service and customer service was…
Great service and customer service was excellent
1 september 2026
Svar från Solid As A Lock Hardware
Thank you so much for your kind review! We’re delighted to hear you received great service and that our customer service team looked after you well. We really appreciate your support and look forward to helping you again in the future!
Kind regards,
Emma
Svar från Solid As A Lock Hardware
Thank you for your kind words. We’re pleased you found the ordering process easy and your replacement key arrived quickly. We really appreciate your custom.
Regards,
Emma
Svar från Solid As A Lock Hardware
Thank you for your feedback! We’re glad you were happy with our quick serivce, let us know how we can improve to make it five stars next time. Thank you again for your order.
Regards,
Emma
Key arrived quickly & perfect
Key arrived quickly., excellent service. I was a bit dubious if it would fit but it did. Perfect, will definitely use again. A fifth of the price a local well known service quoted us!!
27 augusti 2026
Svar från Solid As A Lock Hardware
Thank you for the fantastic feedback! We’re really pleased the key arrived quickly and was a perfect fit. It’s great to hear we could save you a significant amount compared with the price you were quoted locally. Thank you again for your custom.
Kind regards,
Emma
A good product at a good price…
A good product at a good price despatched same day.
In my opinion a good professional company.
25 augusti 2026
Svar från Solid As A Lock Hardware
Thank you for your kind feedback! We’re delighted you were happy with the product, price, and speedy dispatch. We really appreciate your recommendation and hope to serve you again soon.
Regards,
John
Svar från Solid As A Lock Hardware
Thank you for the feedback! We’re glad we could help you find the right key at a good price. We really appreciate your support.
Regards,
Emma
Super fast delivery on my replacement…
Super fast delivery on my replacement towbar key I gave them the number from the lock barrel and ordered two keys,
They both work smoothly without any issues .
First class service and grade A product.
21 augusti 2026
Omdöme utan inbjudan
Svar från Solid As A Lock Hardware
Thank you for the fantastic review! We’re delighted your replacement towbar keys arrived quickly and worked perfectly. It’s great to hear you were happy with both the product and our service. We really appreciate your custom and kind words.
Kind regards,
Emma
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.