Solar Power Store Canada Omdömen 

Avoid Solar Power Store Canada – Poor Customer Support

I was gifted a Luxpower LXP6K (SNA-US 6000) inverter that was originally purchased from Solar Power Store Canada. After installation, I encountered an issue where the inverter wouldn't recognize the battery. I reached out to their customer service for technical support.

Since the unit was a gift, I didn’t have the order number. However, I provided the serial number of the inverter, which should have been enough to verify the purchase. I even contacted Luxpower directly, and they confirmed the inverter was bought from Solar Power Store Canada.

Despite all this, the company refused to provide any technical support. It’s extremely disappointing to see a business refuse to stand behind the products they sell—especially when proof of purchase is easily verifiable. This is a clear example of poor customer service and terrible business practices.

I do not recommend doing business with this company.

Easy to navigate

Great prices , awesome service.

Orders are executed promptly without any issues..

I had a fantastic experience with Solar Power Store Canada. From start to finish, their team was outstanding and professional.

A positive experience.
Good communication and responsive sales staff.

Answered questions promptly
Relieved my doubts about the system operating in our potentially

Quick response and action to get my microinverters replaced under warranty.

It was difficult to get a hold of someone on my first attempt to ask questions about an order I had placed in the cart. I finally gave up and seeked elsewhere however after the black Friday rush weeks someone finally responded back to me. From that point on I have to say the rep answered all my questions and changed my order to suit my needs to get my order in. The parcel came 1 day earlier than the 4 days expected which I was really surprised coming so far away. I recommend this company for their competitive pricing, rep support, and fast delivery.

awesome equipment all CSA and UL approved, great customer service thats always there for you, by far the best solar store in Canada and i highly recommend them (and i am a lic electrician, college instructor that knows what he is talking about) that included and all phase of installing solar, the Solar Power Store is a very good Canadian company selling Canadian products like "maple leaf" and fyi my system works perfectly and runs my whole house with no power bill $, so im loving it and highly recommend the Solar Power Store, they have been great to me :)

The person helping me was very knowledgeable and helped me find the product i needed

I did get a reply when I reached out... several of the replies were generic "weather" delay when that is just not good enough in my opinion. Basically no issues with Solar power store....only issues with how the shipper reports. The product did show up only two day later than the original eta and was not damage as far as I can tell with out un rapping it. NO forklift holes anyway.

Thank God this company has techs like Michael S. He was able to get me up and running. He was the highlight of my whole experience with this store. If it wasn't for him I'd be giving this a 1 star.

After they sell you the unit you are basically on your own. As a first time installer it was a terrible experience.

Loved the solar package i purchased. was missing manufacturer parts for the install. Solar power store remedied and shipped to me for free. will be a frequent customer in the future. Cant recommend this experience enough.

Great prices and products showed up as shipped.

I placed and paid for my first order (a couple 600 volt DC breakers) on Dec. 16, with 2 day shipping from Purolator Express, as my customer is off grid and needs his system up asap. I received notice Dec. 20 that my "shipment is on the way", which wasn't true. Only a shipping label was created Dec. 20. Today (Dec. 30) I finally get notice the package has been picked up at SolarPowerStore. Very disappointing.

Have made multiple purchases now from Solarpowerstore.ca. Transactions are always smooth, and staff are always friendly and helpful.

In general, this was a good first time experience with the Solar Power Store! The sales staff I dealt with helped me through the options and let me know they could design the system which was helpful! The design needed a couple tries to get it right but they were willing to make the changes even when I added a few extras during the process. The only issue was that communication was a bit slow mostly with the design side and I never was able to converse with design team very effectively, the sales folk had to prompt them on a couple things, however I know they were busy so I wasn't too worried. In the end, I have a professional design and a undamaged system that arrived at my house a couple days ago! I'm excited to get it all installed now so thank you Solar Power Store!

Quick response to questions. Easy to use website. Great to pick up items.

Sales Rep. was on top of his game from our first contact a few weeks ago,very knowledgeable on all aspects of our new system and made it clear we understood the system.Great sales Rep. and obviously the conscientious Company he represents as well.