Solarinspain Omdömen 5

Fabulous service and products. Great people too.

Very knowledgeable,caring and competent,very pleased

I strongly recommend Solar in Spain, both for the solar system they installed and for air conditioning/heating units we bought from them for use in the Beniarjó campo home we purchased in 2024.

We hit some major bumps along the road with installing and using the new solar system (from a wasp infestation to a total system failure one night), but Fidelma and Louise were excellent communicators and all of our problems were resolved as quickly as possible by their fantastic tech team members. For instance, Jorge was a real standout, sitting outside in the heat for hours on an overturned water bucket until he figured out why our batteries weren't communicating with each other. In the meantime, Solar in Spain loaned us an extra battery while ours was being serviced.

The heating system doesn't meet all of our needs because it uses a bit more energy than we expected and our stone home has very leaky doors and windows. Thus, none of the generated heat remains once we to turn the unit off and in the winter, we can't generate and store enough solar energy to power it consistently.

On the other hand, so far this summer, the air conditioning has been an absolute joy. If we're judicious, we can run our bedroom unit all night in dry mode making it possible to sleep through the intense heat and humidity.

The company made the installation very simple. The men who installed the panels, etc. were very pleasant and helpful, a pleasure to have around. I have had my panels for two years and if I vr have a query, they are most helpful. This company goes the extra mile.

I contracted with Solarinspain to install a solar system in early 2022, for which the installation included some 20 panels and a battery system, at a cost of some 20,000 Euros.
Prior to installation, I found Fidelma and Vincent most helpful and speedy with responses, although this sadly changed after the 80% deposit was paid in advance of the installation.

During and after installation the solar fuse they installed kept tripping.
Solarinspain were aware from the App, as I was, that it showed a major fault on many occasions.
Vincent said the system was working well and he wouldn’t accept that there was any fault, nor would he or anyone attend to investigate the problem, regardless that I had a 2 year installation guarantee.
It seemed to me that Solarinspain were no longer interested almost immediately after installation.

I advised Vincent that I wasn’t happy because either I or my villa management had to continually attend the villa to switch off the system and reconnect it because the solar fuse kept tripping, which were Vincent’s instructions to do.
I therefore informed Vincent that I needed to withhold the 20% balance due until we found out what the problem was with the system. Vincent just demanded the 20% balance due and dismissed the problem altogether by saying I simply did not want to pay the balance, which wasn’t the case at all.

In order to overcome the impasse, I suggested to Vincent that I get an independent electrician to check the system, whereby Vincent demanded to see their solar certificate and qualify them beforehand, making it difficult for me to get another electrician, just in case of accusations by them of interference on the system.
Continued diplomatic attempts to get Solarinspain to accept that there was indeed a problem with their installation and attend was then met with silence.
It became clear that they were not bothered about whether the system worked correctly because they could just threaten clients with legal action.

I then gave Solarinspain details of a local mediator which the Town Hall kindly gave me to handle the problem and resent the suggestion of an independent electrician several times, but this got no response either, nor did repeated suggestions that I pay the balance due to a solicitor to be held on an escrow account until we find out what the problem was with the installation.
No matter how politely and diplomatically one approached Vincent & Fidelma, in order to overcome the problem, it was met with either irritation or silence.
The installation warranty was, in effect, worthless.

I therefore contacted my Spanish solicitor for advice, who in turn advised me of a local electrician and solar installer he knew well and could be trusted, in order to get the solar installation checked.
The electrician duly attended and found the DC cable was not installed properly and loose, thus causing the solar fuse to have completely burnt out. This in itself, I understood, could have caused a fire to the house and was the reason why the system kept tripping.
In the meantime, Solarinspain sued for the 20% of the balance due.
My solicitor also appointed an independent expert to check the complete installation. The expert duly attended in my absence and found several other irregularities, which were submitted as part of the report for the court hearing.
The expert found the framework installed was unable to withstand high winds and needed greater support and that there was insufficient earthing of the panels, apart from other issues.

As the Defendant, I was fortunately able to have the certified solar electrician and solar expert attend court as witnesses, as well as the manager of the property.
The case against me collapsed in court and I was awarded compensation by the court.

This was a wholly unnecessary case for Solarinspain to bring against me. It could easily have been resolved by Solarinspain simply attending and finding the cause of the fault, although then I wouldn’t have known about the other critical issues raised by the expert.

A very bad experience with Solarinspain.