Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... Se mer
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Plats
Byt platsTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gary was the salesperson at Sofology Teeside Park who supported us in our purchase of our new settee set. He really made the process relaxed and informative. We appreciated that he did not pressure s... Se mer
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Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... Se mer
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The customer service was outstanding, Gary allowed us time to look before approaching and was friendly and relaxed. No pushing or grand speech, just a helpful manner and very polite. Answered our ques... Se mer
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Företagsinformation
- Soffbutik
- också i
- Butik med möbelklädsel
- Butik med vardagsrumsmöbler
- Heminredningsaffär
- Möbelaccessoarer
- Möbelaffär
Skrivet av företaget
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktuppgifter
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, Storbritannien
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Tony. Have a great day 😊
From entering Sofology to leaving we…
From entering Sofology to leaving we were looked after exceptionally well.
The whole experience was 10 out of 10 .
It was our second purchase from Sofology and I would highly recommend to friends and family.
17 februari 2026
Svar från Sofology - Stockton-on-Tees
Thank you for sharing your experience Linda :-)
Excellent service, from entering the store until leaving
From entering the store Tony was a mind of information and extremely helpful.
He explained everything in full and was very polite with both my wife and I.
16 februari 2026
Svar från Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Tony, we will make sure to pass this on! Have a nice day.
So easy to new movechoose and get a new suite…
So easy to choose and get a new suite your member of staff was so nice and polite and told us everything we needed to know
16 februari 2026
Svar från Sofology - Stockton-on-Tees
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
No pressure
No pressure
Mervyn Teesdale Park really looked after us.
Recommend to family/friends 100%
14 februari 2026
Svar från Sofology - Stockton-on-Tees
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Svar från Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars :-)
Assistant was great very helpful and…
Assistant was great very helpful and made me feel at ease went through everything and made me feel comfortable he is definitely a asset to your company
10 februari 2026
Svar från Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Svar från Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
The gentleman that helped us choose
The gentleman that helped us choose. Couldn't have been more helpful.
4 februari 2026
Svar från Sofology - Stockton-on-Tees
Thank you for taking the time to leave a 5-star review!😊
Bought the paramount sofa (which I…
Bought the paramount sofa (which I would advise anyone not to buy) had it just 7 months, from the day it arrived the delivery driver damaged the brackets on the legs (advised was only way to get it in) technician came out and said what a load of rubbish, managed to sort something out but said would always be an issue, wasn't told about any gliders for the sofa, technician helped with this. Next day noticed the cup holder smashed, so this was then having to be replaced ( but having to wait weeks for the item to be sent out and then having to chase up the product with delivery driver as I work full time and they keep trying to deliver but won't send it to a neighbour and no where else it can be delivered too) then waiting weeks for technician to come out but not available on days I was off, then having to waste holidays or ringing in sick to work.
Then there was a technician problem with cup holder and yet again all this repeats.
I also find the sofa very uncomfortable to sit on and finding I get backache and neck ache.
I trying to complain but don't seem interested in helping except sending me parts of sofa.
25 juni 2025
Omdöme utan inbjudan
Svar från Sofology - Stockton-on-Tees
Hi Lanny, we are sorry to hear that you are unhappy. Please send an email to social.media.complaints@sofology.co.uk with your order number and we will take a look into this.
Svar från Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The assistant was fantastic
The assistant was fantastic, patient and remembered us from a previous visit. Very friendly without being over familiar.
1 februari 2026
Svar från Sofology - Stockton-on-Tees
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent service in this store
Excellent service in this store! This will be our fourth sofa and the quality has always been outstanding
Staff in store cannot do enough for you and they are not paid on commission - Gary was superb
1 februari 2026
Svar från Sofology - Stockton-on-Tees
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
A really good selection of sofas
Previously ordered from this firm before. When we arrived we were welcomed by a member of staff and were told that if we wanted to ask anything we should call on a member of staff to help. We were then left on our own to look around the shop. At no time did we feel hassled. When we chose what we wanted the staff member was excellent. She informed us what we could change, if we wanted, on the sofa. We were pleased we’d been told about the options as we may never have bought the sofa if we hadn’t. Everything was explained to us in detail and we were more than happy with our purchase.
31 januari 2026
Svar från Sofology - Stockton-on-Tees
Thank you for sharing your experience Agnes, we are pleased that your visit to the store was a positive one!
Excellent customer service
Gary the sales assistant was really helpful, looked up a previpus order to compare dimensions we were looking for, we couldn’t have made a purchase without him on the day. He wasn’t intrusive but helped answer questions and give us options for our space
31 januari 2026
Svar från Sofology - Stockton-on-Tees
Thank you for sharing your experience Emily!
Excellent customer service
Excellent customer service from John. Efficient and easy ordering service with knowledgeable and friendly staff.
31 januari 2026
Svar från Sofology - Stockton-on-Tees
Thank you for choosing Sofology Amy!
Great experience within Teesside strode
Great experience within Teesside strode
Great team who gave us all the options and information we required
26 januari 2026
Svar från Sofology - Stockton-on-Tees
Thank you for sharing your experience!
Ordering was made simple but I would…
Ordering was made simple but I would say the delivery charge is excessive.
22 januari 2026
Svar från Sofology - Stockton-on-Tees
Hi there, thank you for your feedback and for highlighting how simple the ordering process was - we’re glad to hear that. Regarding the delivery charge, this reflects the level of service provided. All deliveries are carried out by a two-person experienced team who carefully bring the item into your room of choice, handle positioning, and remove all packaging to ensure a smooth, hassle-free experience. We appreciate you taking the time to share your thoughts and hope you enjoy your purchase.
Thank you gary at teeside park
Gary who served me in teeside park was fantastic. Went above and beyond and was very patient. Thank you
24 januari 2026
Svar från Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Gary, we will make sure to pass this on! Have a nice day.
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