I felt no pressure to buy on the previous four occasions I had visited the store just to be sure. I was offered the option of further assistance if needed. On the day of purchase I said to the sa... Se mer
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Plats
Byt platsGiltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered my new sofa online after visiting a show room to see the sofa first. Staff very helpful but not at all pushy Ordering process so easy and you had the choice to pay in full or instalments whi... Se mer
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No pressure from any staff to buy, they have no issues with you testing every bit of technology and are very informed and helpful. Everything is stress free and I left feeling very informed and conten... Se mer
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Haven't had delivery yet, but the buying experience was great. Lini was a breath of fresh air. Been to another shop beforehand, was hounded and pressured. She left us to browse, when we'd made a deci... Se mer
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Företagsinformation
- Soffbutik
- Möbelaccessoarer
- Möbelaffär
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Butik med möbelklädsel
Skrivet av företaget
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktuppgifter
Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, Storbritannien
4,8
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service ☺️
Great service we knew what we wanted and Gorgetta was prompt and helpful she processed our order and gave us extra information on our purchase whilst we drunk our complimentary coffee and biscuits ☺️
1 mars 2026
Svar från Sofology - Nottingham
Thank you for this great review Sallyanne, we hope you enjoyed your coffee and biscuits!
Amazing service & I got a coffee!
We came in to buy a sofa we had previously looked at & fell in love with another. Amazing service, we were giving all the measurements to compare. Colours etc.
Perfect advice on how to get sofa as we had just moved. Just overall fabulous service.
23 februari 2026
Svar från Sofology - Nottingham
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Excellent service
Our gentleman, Jay, was a great help. Knew exactly what we were looking for and chose a sofa bed with a bonus of 50% off.
21 februari 2026
Svar från Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good customer service and answered all…
Good customer service and answered all our questions and good demonstration
22 februari 2026
Svar från Sofology - Nottingham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent customer service and patience…
Excellent customer service and patience on deciding what to purchase. Highly recommend.
20 februari 2026
Svar från Sofology - Nottingham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Great experience
The manager was really helpful, even doing me a drawing of our room with my dimensions to see how the furniture would fit.
We wasn't rushed, was left to wander around the store and come back when ready to ask more questions.
Really good service, knowledgeable about warranties and safeguarding the leather!
14 februari 2026
Svar från Sofology - Nottingham
Thank you for awarding us 5 stars Lisa
Danny was very helpful and found the…
Danny was very helpful and found the chair that was best suited for me
17 februari 2026
Svar från Sofology - Nottingham
Hi there, thank you for your review. Another great review for Danny, we will make sure to pass this on! Have a nice day.
Very helpful staff
Very helpful staff. we went 3 times too view the sofa each time comparing it to others from different companies. The staff were very understanding, patient, friendly and not pushy at all.
15 februari 2026
Svar från Sofology - Nottingham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Svar från Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Svar från Sofology - Nottingham
Hi there, thank you for your review. Another great review for Danny, we will make sure to pass this on! Have a nice day.
Svar från Sofology - Nottingham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Friendly and informative staff
14 februari 2026
Svar från Sofology - Nottingham
Thank you for awarding us 5 stars Niamh.
Svar från Sofology - Nottingham
Thank you for awarding us 5 stars :-)
Lovely Evie was very smiley and helpful…
Lovely Evie was very smiley and helpful and no pressure , A pleasure to order with her thank you
9 februari 2026
Svar från Sofology - Nottingham
Hi there, thank you for your review. Another great review for Evie, we will make sure to pass this on! Have a nice day.
Extremely Disappointing Service
We are extremely disappointed with our experience with Sofology. We ordered our sofa back in December, and the delivery timeline has been nothing but misleading. We were told that on 23rd February we would receive confirmation of our delivery date. Instead, without any communication or explanation, the date on our online order was simply changed to 8th March—stating that they might contact us then. No update, no email, no message. Just silence.
When we called customer service to understand what was going on, their response was completely unhelpful. They showed no interest in resolving the issue and repeatedly told us that “nothing can be done.” The attitude was dismissive, and it honestly felt like they couldn’t care less that we’ve already been waiting months.
We were so frustrated that we asked about cancelling the order altogether, only to be told that this isn’t really an option either. Most other retailers at least try to support customers when delays happen—some even waive delivery charges or offer alternatives. Sofology, however, has been the exact opposite. No accountability, no proactive communication, and no willingness to help.
For a company that advertises quality service, this has been a miserable experience. We regret choosing Sofology and would strongly advise others to think twice before ordering.
12 februari 2026
Omdöme utan inbjudan
Svar från Sofology - Nottingham
Thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
Lied on timeline of delivery
They lied from the start. Initially told at the time of booking that order will take 8 to 10 weeks to arrive. Also said a date which happened to be the start of the 10th week as by when we should receive a call of the day the delivery will be made.
Currently the delivery has been postponed to 12th week and saying we are responsible for asking not to be delivered before the start of the 10th week.
Raised this with customer service and they just automatically closed two tickets which were raised through the chat without even contacting me.
On calling them they put the blame of delay on us and said it is there is the T&C. No where in the T&C it states 12-15 weeks.
Now I have explicitly raised this in writing to be escalated to a manager thrice, however that is being ignored.
I seriously regret my decision of buying through them. I hope I do not have to chase them again once I receive my order.
10 februari 2026
Omdöme utan inbjudan
Svar från Sofology - Nottingham
Hello, we are so sorry to hear that you are unhappy. Please email social.media.complaints@sofology.co.uk with your order details and the details of your complaint and we will take a look at your order.
Great experience at Sofology, Giltbrook
Salesman, Matthew Davies, gave lots of help but equally left me to look around. Good approach.
He was very patient and between us, enabled me to make the right choice of settee and chair.
10 februari 2026
Svar från Sofology - Nottingham
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Matthew. Have a great day 😊
The member of staff who dealt with us…
The member of staff who dealt with us was really helpful and gave us all the information we needed and then dealt with our order very efficiently and was very nice and friendly- excellent service
9 februari 2026
Svar från Sofology - Nottingham
What an amazing review, thank you so much for taking the time to write this 😊
We came in to order our new sofa one…
We came in to order our new sofa one evening, Lini who was the one that helped us with our purchase was amazing. She explained everything to us that we needed to know and was so lovely to talks to. Thank you
5 februari 2026
Svar från Sofology - Nottingham
Thank you for choosing Sofology!
Daniel made it so easy
Daniel made it so easy, he was very helpful and answered all our questions 5 🌟
8 februari 2026
Svar från Sofology - Nottingham
Thank you for choosing sofology!
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