From walking through the door staff we're really helpful & informative Spolit for choice too but decided & bought 2 sofas.
Företaget har svarat
Plats
Byt platsCharlotte Street, CA2 5BT Carlisle, England, GB
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was... Se mer
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Big shoutout to Callum today, he made buying our new sofa an absolute breeze! Zero pressure, super friendly, and the whole process was quick and straightforward from start to finish. Really appreciate... Se mer
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Large choice of sofas, which is great. No pressure from the sales assistant, just helpful advice. Offers of help, no following you around. Choice of coverings could be better, maybe more transparen... Se mer
Företagsinformation
- Soffbutik
- också i
- Butik med möbelklädsel
- Butik med vardagsrumsmöbler
- Heminredningsaffär
- Möbelaccessoarer
- Möbelaffär
Skrivet av företaget
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktuppgifter
Charlotte Street, CA2 5BT, Carlisle, England, Storbritannien
4,7
Utmärkt
174 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great choice really helpful staff
From walking through the door staff we're really helpful & informative
Spolit for choice too but decided & bought 2 sofas.
17 september 2026
Svar från Sofology - Carlisle
Thanks for this fabulous review. We appreciate you sharing it with others!
Svar från Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Svar från Sofology - Carlisle
Thanks for this fabulous review. We appreciate you sharing it with others!
Friendly approachable staff
Friendly approachable staff.
Just right balance of being on hand and letting you have a browse!
1 september 2026
Svar från Sofology - Carlisle
Thank you for awarding us 5 stars 😊
THE STAFF WERE VERY HELPFUL ALLOWING US…
THE STAFF WERE VERY HELPFUL ALLOWING US TO TAKE SAMPLES HOME TO CHECK COLOUR MATCH AND DID NOT PRESSURIZE US IN OUR DECISION
31 augusti 2026
Svar från Sofology - Carlisle
Thanks for this fabulous review. We appreciate you sharing it with others!
Harrison helped us pick our sofa and…
Harrison helped us pick our sofa and explained everything down to the difference in the plushness of the cushions. There was a mistake made on the ordered which Harrison rectified immediately.
31 augusti 2026
Svar från Sofology - Carlisle
Hi there, thank you for your review. Another great review for Harrison, we will make sure to pass this on! Have a nice day.
Excellent knowledgeable staff
30 augusti 2026
Svar från Sofology - Carlisle
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Callum was really helpful in the…
Callum was really helpful in the Carlisle store helped us choose out a sofa and was friendly with good rapport.
Thanks
30 augusti 2026
Svar från Sofology - Carlisle
Hi there, thank you for your review. Another great review for Callum, we will make sure to pass this on! Have a nice day.
An excellent experience
The service and care we received was excellent, with no pressure at all just a clear explanation and space to make our decision. Callum was an absolute joy to deal with ~ friendly and helpful
29 augusti 2026
Svar från Sofology - Carlisle
Hi there, thank you for your review. Another great review for Callum, we will make sure to pass this on! Have a nice day.
Very helpful and understanding sales…
Very helpful and understanding sales assistants, went out of their way to assist and advise
22 augusti 2026
Svar från Sofology - Carlisle
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellent Carlisle Store
The sales rep in the Carlisle store (Harrison) was friendly and professional. Everything was explained about the sofa and the additional services available.
Pleasant experience throughout
21 augusti 2026
Svar från Sofology - Carlisle
Thank you for this great review Lauren 😊
New sofa damaged and faulty
New sofa damaged and faulty. Scratched newly fitted floor on delivery. Refused to collect sofa and issue a refund when I have repeatedly asked for this .
6 augusti 2026
Svar från Sofology - Carlisle
Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your review and order details.
Svar från Sofology - Carlisle
Hi there, thank you for your review. Another great review for Paul; we will make sure to pass this on! Have a nice day.
Excellent customer service & very…
Excellent customer service & very informative sales rep
8 augusti 2026
Svar från Sofology - Carlisle
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Svar från Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The staff were very helpful and…
The staff were very helpful and answered all the questions professionally they were also very friendly
15 juli 2026
Svar från Sofology - Carlisle
Thanks for this fabulous review. We appreciate you sharing it with others!
Carlisle store
Very helpful sales assistants in Carlisle Sofology store.
Just looking forward now to the delivery of my new leather three seater sofa.
Thanks again.
14 juli 2026
Svar från Sofology - Carlisle
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Really well laid out showroom
Really well laid out showroom, easy assess, vast choice and curtius knowledgeable staff. But expensive delivery charges and refusal to remove existing sofa when delivering new and extremely long lead times was very disappointing
20 juni 2026
Svar från Sofology - Carlisle
Hi there, thank you for your feedback. We're so pleased to hear you enjoyed the showroom and found our team helpful. Our delivery charge covers a full delivery and installation service, including unpacking, assembly, and packaging removal. While we don't currently offer old sofa removal, we really appreciate your feedback and will be sure to pass it on.
Paul was a great guide throughout the…
Paul was a great guide throughout the store, very informative and helpful. Can highly recommend our experience with the store and hopefully we will be just as pleased with our sofas when they arrive
18 juni 2026
Svar från Sofology - Carlisle
Hi there, thank you for your review. Another great review for Paul, we will make sure to pass this on! Have a nice day.
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