We came into your bolton store 3 times to look at the same sofa that we just couldn't make a decision on, each time we were greeted by Taneesha, she was so helpful and knowledgeable and extremely pat... Se mer
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Plats
Byt platsMiddlebrook Retail Park, BL6 6JA Bolton, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great choice of quality sofas, staff really friendly and helpful, gave us time and space to make our decision and could not have been more helpful, answered all our questions and are a credit to the c... Se mer
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Harrison the sales person was so helpful. He explained everything in detail. Nothing was to much trouble well done
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The whole experience from start to finish was really good we was looked after and the staff made you feel welcome, we found our couch and it was a breeze straight forward and all we have to do now is... Se mer
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Företagsinformation
- Soffbutik
- Möbelaccessoarer
- Möbelaffär
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Butik med möbelklädsel
Skrivet av företaget
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktuppgifter
Middlebrook Retail Park, BL6 6JA, Bolton, Storbritannien
4,9
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A good range of sofas to choose from
A good range of sofas to choose from. Staff were very helpful.
Particular thanks to Ash and Harrison.
6 maj 2026
Svar från Sofology - Bolton
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Svar från Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Nosheen was very helpful
Nosheen was very helpful, knowledgeable, polite and friendly. She listened to what I needed and made sure I was getting the best purchase tailored to my needs and budget.
7 maj 2026
Svar från Sofology - Bolton
Hi there, thank you for your review. Another great review for Nosheen, we will make sure to pass this on! Have a nice day.
Great customer experience
Great customer experience, sales guy had great knowledge, wasnt pushy and helped me to make my decision
5 maj 2026
Svar från Sofology - Bolton
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Expensive sofa delivered unfit for purpose – Zero aftercare or accountability
Extremely disappointed with Sofology. I purchased a high-end sofa that was delivered with the incorrect feet, rendering it completely unusable and "not as described" under the Consumer Rights Act 2015.
Despite multiple phone calls and a physical visit to the store, I am stuck in a cycle of broken promises. Every time I call, I am told to "wait a further 48–72 hours" for a callback that never happens. It is unacceptable to pay a premium price for furniture and be left with the item sitting on the floor with no timeline for a resolution.
I have now followed all internal processes with no success. Consider this a formal notice that if the correct parts are not supplied within 14 days, I will be escalating this via a Section 75 claim and the Furniture & Home Improvement ombudsman.
Avoid this company until they prove they can handle basic delivery errors and respect their customers' time.
13 maj 2026
Omdöme utan inbjudan
Svar från Sofology - Bolton
Hi Omar, please email your order details to social.media.complaints@sofology.co.uk and we will take a look at your account.
Great customer service
Great customer service. Meghan was really knowledgeable of all products. She was really friendly & helpful
4 maj 2026
Svar från Sofology - Bolton
Hi there, thank you for your review. Another great review for Meghan, we will make sure to pass this on! Have a nice day.
Laura in the Bolton store was very…
Laura in the Bolton store was very helpful and friendly. She came over showing us how the touch screen worked and that sold it for us. Not pushy at all.
3 maj 2026
Svar från Sofology - Bolton
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Laura. Have a great day 😊
Fantastic service
I went for a look around. Went to DFS first - lovely staff. Couldn’t see what I wanted. On the same retail park was Sofology. I’ve had a suite from there before - no issues. Browsed and went home with ideas. Went back a few weeks later. The staff are amazingly knowledgeable! One recognised we’d been there before and watched us gravitate to the same suite from the first visit. Nothing was a problem - tweaks with the covering (we have cats) tweaks to the format of the couch suite no issues. So friendly - no hard sell. I would recommend every time.
2 maj 2026
Svar från Sofology - Bolton
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Very personalised care
Very personalised care. My dad has mobility issues so the lovely staff brought the chairs to the front of the shop for him to try.
22 april 2026
Svar från Sofology - Bolton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Svar från Sofology - Bolton
Thanks for this fabulous review. We appreciate you sharing it with others!
Svar från Sofology - Bolton
Hi there, thank you very much for your review. We're pleased that you are happy with the service. Have a great day 😊
Hash was great
Hash was great. Knowledgeable, not pushy but friendly and helpful. Guided us through from what we wanted, to what was suitable for us.
8 april 2026
Svar från Sofology - Bolton
Thank you for awarding us 5 stars!
The friendliness of the staff
The friendliness of the staff, everything felt so relaxed and inrushed.
6 april 2026
Svar från Sofology - Bolton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Buying furniture made easy
Knowledgeable staff know when to approach you or just let you wander around the store.Found what what we wanted easy from then on .
2 april 2026
Svar från Sofology - Bolton
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Svar från Sofology - Bolton
Thanks for this fabulous review. We appreciate you sharing it with others!
Very helpful
Megan was very knowledgeable and helpful. Very friendly and approachable. Once we'd decided on our sofa she explained and went through the order and delivery, add ons etc.
30 mars 2026
Svar från Sofology - Bolton
Hi there, thank you for your review. Another great review for Megan, we will make sure to pass this on! Have a nice day.
Knowledgeable and friendly sales person…
Knowledgeable and friendly sales person
Enjoyable experience from start to finish and a few laughs
28 mars 2026
Svar från Sofology - Bolton
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
We liked the fact you could walk…
We liked the fact you could walk around the store and not be hounded, but staff welcomed us , told us about the furniture and were there when needed.
Ash was extremely helpful
25 mars 2026
Svar från Sofology - Bolton
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Really good customer service excellent…
Really good customer service excellent saleswoman very down to earth and helped us a lot with our decision
25 mars 2026
Svar från Sofology - Bolton
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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