Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
J'utilise un onduleur ME3000SP depuis 3 ans sur mon installation photovoltaïque ; celui-ci étant tombé en panne récemment, j'ai adressé un email chez Sofar Solar et mon problème a été résolu sous 8 jours par l'envoi d'un matériel neuf en remplacement, je ne connais que peu d'entreprises aussi réactive, Bravo a vous.
Last Sunday was the first time in 4 years of faultless service that my Sofar Solar inverter had gone off-line (as shown by a red symbol on their Solarman app).
Although I couldn't contact the UK Sofar Solar phone number, I did get a prompt response from my email to them.
The information they provided (a Wifi reconnection guide) allowed my to bring my inverter back online. It was timely, clear and very useful.
I believe the inverter was working correctly all the time but had simply lost its connection to my wifi, meaning that it wouldn't record the solar panels' electricity generation. It just needed a sunny day to generate power that would enable the re-linking.
I have total faith in Sofar Solar (as I do with my solar installer - ccSolar of Worthing) and I think it deserves 5 stars for the prompt and effective customer service.
Our PV system used a Sofar Solar inverter for a satisfactory five years. At no time were we informed that a guarantee extension beyond five years was available. Two weeks after the five year guarantee period Sofar Solar imposed a firmware update. No information was given before or after the operation .
The inverter crashed and despite specialist examination could not be resurrected.
Eventually after two months of complaining and seeking support from the installers a brand new updated inverter arrived direct from China. Now fitted and functioning well it has absolutely no guarantee!!
When asked the UK office stated that the replacement inverter was subject to the same guarantee as the original inverter which ran out on June 22 th last.
HAVE NOTHING TO DO WITH THIS COMPANY.
YOUR COMPANY EMPLOY NAME IS JATIN DARJI. HE IS NOT PROVIDED A PROPER REPLY OR ANY SOLUTION. THE CUSTOMER HAS BEEN PERPLEXED FOR THE LAST 3 WEEKS.PLZ TAKE ACTION AND PROVIDE SOLUTION.
Appalling UK customer service. Our company has been trying to resolve a warranty claim on behalf of a customer for 3 months. The support staff who answer the phone tell us lie after lie and never phone back. It is still not resolved. AVOID THIS COMPANY.
We’ve always trusted SOFAR Solar products, but our recent experience has been disappointing. After replacing two inverters under warranty in July and August, following all their procedures, we are yet to receive payment for the work.
The last communication from them was in October, with no signature or clear follow-up. Despite our repeated efforts, there has been no progress. We urge SOFAR Solar to address this issue promptly and honor their commitment.
#SolarEnergy #CustomerSupport #SOFARSolar
The uk branch of this company are terrible. It is a mainland based Chinese company Shenzhen SOFARSOLAR Co., Ltd. They have contacted the UK side but no joy. Photos and all information been provided but they do not reply to emails The invertor is under guarantee but we seem to have no hope of having this replaced. I can only concur with previous reviews. Please AVOID at all costs. @SoFarsolar.
Avoid, avoid, avoid!!!
I emailed the company to raise an issue with our battery unit. They emailed back a few times, asking for photos. After I provided them with everything, they decided to just ignore us. The unit is under warranty, but they do not care. I noticed quite a few people have this problem with the company and their equipment.
I would not recommend, nor will I ever buy anything else from them!
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
