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sofabed.co.uk Omdömen 

482
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TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I'm really pleased with my Edinburgh sofabed. Paul was very helpful and made recommendations on how to make my sofabed bespoke. The quality is excellent and the slightly smaller size means that it f... Se mer

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Betygsatt 5 av 5 stjärnor

Good communication with the delivery team ordered my bed and they arranged time and date with me straight away I was sceptical as I have seen so many negative reviews, so I was worried and scared. Too... Se mer

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Betygsatt 4 av 5 stjärnor

Nice products but takes AGES to arrive. I don't really like getting one communication on purchase then waiting 4-5 weeks to get a confirmation of when the order will come. I'm impatient and like to kn... Se mer

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Betygsatt 4 av 5 stjärnor

Overall, very good - website ordering, quality of product, delivery etc. Well done. Didn't quite get to five stars because of one or two minor comms issues (problems with phone lines, not getting t... Se mer

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Företagsinformation

  1. Möbelmakare
  2. Butik med möbelklädsel
  3. Heminredningsbutik
  4. Möbelaffär
  5. Soffbutik

Om sofabed.co.uk

Skrivet av företaget

Sofabed.co.uk - Genuine UK Manufacturers of Bespoke Sofabeds

*FACTORY PRICES direct to the public
*Over 130 fabrics
*Handmade gorgeous sofabeds
*UK wide delivery in 4 weeks or less
*PAY IN 3 INSTALMENTS with Paypal
*Rated Excellent on Trustpilot
*Hand crafted sofabeds direct from the UK manufacturer
*Buy Direct from the manufacturer
*aquaclean® fabric treatment available

Sofabed.co.uk makes every sofabed that we sell in our UK factory, so when you choose one of our sofa beds you know you are buying a quality piece of British Furniture. We do not use middlemen or have expensive retail shops we are simply a UK manufacturer with our own website. So when you buy from Sofabed.co.uk you are buying direct from the manufacturer so you know you are getting a great deal.

Our 2 seat sofabeds include contemporary designs such as the Chelsea sofabed and more traditional designs like the Chesterfield Sofabed. So whatever your personal preference sofabed.co.uk has a sofabed to suit you.

As well as traditional 2 seat sofa beds we have Box beds. The Cheshire Double Box bed is in the style of an Ottoman but cleverly includes a small double bed. The Sussex Single Box Bed does exactly what it says on the tin in that it contains a single bed in a pouffe. Finally, for those that like things a bit different to the norm we have the incredibly popular Chaise Longue Sofabed.

Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

482 omdömen

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4 stjärnor
3 stjärnor
2 stjärnor
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4,6

Alla omdömen

(482)

32 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Bespoke is the best!

This company is simply the best! Superb customer service and craftsmanship. From the second I requested fabric swatches, received my order confirmation and the message to say my furniture was being manufactured, made me feel like a very important client! Thank you

23 maj 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Happy Cutsomer

Thank you so much for writing a review detailing your experience and for your order.

thanks

Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

Great customer service!!

Great communication throughout purchasing journey.

16 maj 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Donna

Thank you very much for writing a review for us and for your order.

Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

Happy customer

Delivered as stated. Good product. Not been slept in yet but looks good.

9 maj 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Norma

Thank you so much for the review and for the order.

Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

Lovely compact sofabed!

Fits perfectly in the room - very compact and easy to open up into a sofabed!

Also, the Customer Service team were excellent as they were so helpful when I rang up and also in answering my emails promptly. I would highly recommend the Company!

20 maj 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Sandra

Thank you for writing a review for us and for your order. Thank you also for details of our customer service and the recommendation.

Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

Very pleased with the sofa bed

Very pleased with the sofa bed. I contacted them prior to ordering to ask how quickly it could be made and delivered. It was delivered less than 2 weeks later.
We’ve had one guest stay who assures us it is very comfortable.

17 april 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Kate

Thank you for your your review and for your order. I am glad we were able to turn around your sofabed so quickly. Thanks again.

Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

Were able to deliver early

We asked whether our delivery could be sped up by a few days and they very helpfully managed to arrange this for us.

8 april 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Jonathan

Thank you for your review and for your order. I am glad we were able to help you get your sofabed quickly.

thanks

Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

Amazing service AND product

I was very nervous about buying a sofa bed I had not had a chance to sit on or feel, or even see in real life. It is a big committment and a fair chunk of money. The sales team was amazing, answering all my questions and emails, offering really patient advice.

The SofaBed is exactly what I was wanting. And the delivery was when scheduled, absolutely professional andjust seemless.

9 februari 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Susan

Thank you so much for taking the time to write a review for us and for your order.

Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service, great delivery timescales and beautiful product.
I cannot rate the staff highly enough, I had an issue with one of the arms of my sofa bed, they instantly helped me and ordered a new part to be shipped. No questions asked and with great customer service and manner.
I would highly recommended using sofabed.co.uk if you are looking for a sofa.

22 mars 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Moira

Thank you so much for writing a review of our service and for your recommendation. Thanks also for your order.

Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

Kept me informed of the progress and…

Kept me informed of the progress and delivery details. Delivered on time. Very happy with my sofabed. Attractive and a reasonable price.

6 april 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Janet

Thank you very much for taking the time to write a review for us.

Paul
Sofabed.co.uk

Betygsatt 4 av 5 stjärnor

Sofa bed looks excellent and look…

Sofa bed looks excellent and look forward to it being used soon. There was a problem with the zip on the seat cushion but when I rang the company they said they would make me another straightaway and post so I should get in a couple of days, which I duly did.

28 mars 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Marilyn

Thank you very much for writing a review for us and for you order. I am glad we were able to sort the faulty zip for you.

regards

Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

Super quality item

Super quality item, delivered on time. Would highly recommend.

31 mars 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Susan

Thank you very much for writing a review for us and for your order.

Paul
Sofabed.co.uk

Betygsatt 2 av 5 stjärnor

Despite measuring of my doorways and…

Despite measuring of my doorways and careful detailed communication, the first delivery attempt failed as item too big. The delivery men were friendly but not helpful at all. I got to speak with customer service which sounded outsourced to another part of the earth. I had guest coming to stay, but there was no sopha bed, which was tricky. They kindly arranged redelivery with an adjustment made to the item which was nice.

4 januari 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Thank you very much for your review. I am sorry to hear that your sofabed did not fit into your property the first time around and the inconvenience that this caused you. However, as you mentioned we have now provided you with an amended sofabed. So hopefully everything is now sorted for you.

I can assure you that our customer service is not outsourced, we are simply not that big a company. If we are called outside working hours the phones divert to the personal mobile phone of James in the office or to Steve our owner. I can appreciate that this may make the call seem distant as they maybe driving, but it does mean that you are speaking to someone from the business not from a call centre.

I hope this helps. Thanks again.

Paul
Sofabed.co.uk

Betygsatt 1 av 5 stjärnor

Where are the 2 reviews that I have…

Where are the 2 reviews that I have already done - is there any point in doing a third ?

Clearly they haven’t been published - communication and customer service poor, not delivered within the 28 days as stated several times in the website, not delivered to room by 3rd party, bolt on arms took my husband and I nearly 2 hours because you can’t see the receiver thread to the bolt. Very heavy sofa made from MDF.

12 mars 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Denise

Thank you very much for writing a review for us, we always want to hear our customers comments good or bad as this helps us to improve our future service. I did not answer this yesterday as I wanted to take the time to investigate properly both in our factory and with our third party carriers.

Your sofabed was ordered on the 12th March and was delivered to you on the 17th April. As you correctly state this is longer than the 28 days promised on the website. We passed this to our carrier on the 10th April which is longer than is our normal lead time and the 3rd party carrier unfortunately took 7 days to get it to you. This is not our normal service levels for which I can only apologise. I have checked through the notes that we get from the carrier on every delivery. It states that the sofabed was delivered to the room of choice, which in this instance was the Living Room. I appreciate that you state that this is not what happened. We will be taking this up with the carrier as we rely on them to provide the service level you expect and that we pay for.

You mention that the frame is made of MDF. We manufacture the frames in our factory from kiln dried birch with MDF panels, which is the norm for the furniture industry. I also understand that you had difficulties attaching the Bolt on Arms. We do provide instructions with the sofabed of how to attach the arms, however as this has been an issue I am going to revisit them to see if they can be improved.

I am sorry that we have fallen short of the standards of customer service that you would expect. Your is one of only 7 negative reviews we have received from 367 reviews. We are a small manufacturing business and we take any negative review seriously.

Should there be any other issues please contact me personally and I will endeavour to help.

Thanks


Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

Excellent product and service all round

Great selection of styles and fabrics to create a customised sofa exactly as you want it. Communication re progress of my order and delivery dates was excellent. Delivery was expertly handled too, with my sofa delivered exactly to the 28 day timescale promised in the website. Excellent service all round!

26 mars 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Nicola

Thank you so much for the review of our service and for your order.

Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

Hassle free experience from placing the…

Hassle free experience from placing the order to receiving delivery. The sofabed fits perfectly into the space, looks great, and is very sturdy both as a sofa and bed.

4 mars 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi David

Thank you very much for your order and for writing a review for us.

Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

An exceptionally good experience

A great experience from start to finish, easy comprehensive ordering from a huge range, great communication on timescale and process, excellent delivery and a gorgeous looking sofa bed .
I can’t recommend this business enough.
Ten stars 🌟

14 mars 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Jane

Thank you so for the review and for the ten stars.

Paul
sofabed.co.uk

Betygsatt 4 av 5 stjärnor

Great looking sofa bed

Great looking sofa bed, does what it says on the tin and James in customer service is really lovely and helpful. The only reason we’re not giving 5 stars is the the bolt on arm was a nightmare to get on, the screws didn’t line up well and at one point we nearly gave up, the instructions given didn’t really do much. At last though we managed!

28 februari 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Emma

Thank you for your order and for writing a review. I am sorry that you had issues with the bolt on arms, but I am glad it was resolved in the end.

thanks


Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

A very efficient and reliable company

A very efficient and reliable company. James went out of his way to resolve a delivery issue I had, which was NOT their fault. I think he is a real asset to the company and would have no hesitation in recommending them. I am very pleased with the sofabed, good quality and well made. Many thanks James and Andrew.

17 april 2024
Omdöme utan inbjudan
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Julie

Thank you so much for your order and your review. Thank you also for detailing how James helped you with the delivery. I will let James know.

thanks

Paul
Sofabed.co.uk

Betygsatt 5 av 5 stjärnor

Excellent service and terrific quality.

We needed a Sofabed quickly.James responded immediately and was extremely helpful.He prioritised our order and even showed us fabric on a video call ! The whole process was very smooth.Our beautiful,comfortable Sofabed arrived ahead of time.Thank you !

25 februari 2024
Logotyp för sofabed.co.uk

Svar från sofabed.co.uk

Hi Clare

Thank you for writing a review for us and for your order. I will pass your comments on to James.

thanks

Paul
Sofabed.co.uk

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