Snüz Omdömen 

Everything suggests this is a premium product until you receive it flat pack with a multitude of parts, poor instructions and parts that are dubious quality and don’t fit together. It is genuinely really bad.

A slight problem about two missing parts once I contacted snuz they were very helpful and resolved the situation quickly,I cannot fault them in any way and I would recommend them to anyone

Demi from Customer Services was an absolute superstar! Very understanding, lovely and professional to deal with. a true asset to the company. I had issues with a product and she sent a new one for the next day, which was a Saturday! Very impressed!

Demi was lovely and got back to me within minutes and sorted my request
Thank you!

Excellent Customer Service.
My Snuz Cloud that I received as a gift was not working and the team at Snuz are kindly replacing it for me. Would highly recommend!

Received a faulty part where a fixing came out where it shouldn't have. Contacted Snuz on Monday and was helped by Holly, was all sorted and had replacement parts by Thursday. Excellent customer service.

The customer service at Snuz have been amazing helping me with a issue I had with my snuzpod4,

One item was faulty so I contacted the team via telephone and same day they sent out a replacement for the faulty part on next day delivery!
Was shocked with how fast the service was.
Demi, who was the agent dealing with this issue for me was so attentive, friendly and understanding.

A part of my snuzpod had broken after a few months of use, I emailed in and in less than 24 hours Demi had a replacement part shipped. We love our snuzpod and the customer service is the best I’ve experience. Thank you Demi!

Can not fault the customer service I have received from Demi. Friendly, efficient and nothing was too much trouble. A credit to the business.

We live in Sweden and bought SnüzPod 4 through Amazon. Being unsure about sheets and one step of the assembly, we contacted Snüz UK and have been helped by Holly. They have been very professional and polite and helped us in resolving all issues. I highly recommend them. Also the product has a great finishing and feels like premium quality.

Excellent customer service and such rapid responses! We had a faulty part for our Snuzpod 4 and the two customer service reps I dealt with couldn’t have been more understanding and helpful! I had a replacement part in 2 days.

Demi really helped me out of a tight spot when I managed to snap a part on my sons bed (completely my fault)
I sent out a hopeful message, and my prayers were answered immediately!

Top service, thanks again!!

Really helpful customer service. I’d ordered a bundle with a mobile. The first one was broken so I was sent a replacement. That was the wrong colour so I got back in touch and I was told I could have a replacement straightaway.

Bought the Snuzpod 4 - some stitching was wrong on the bassinet so made it impossible to build. Emailed on Monday and had a new bassinet set by Friday - outstanding customer service with prompt replies (all within 24 hours). All built now and looks lovely, can’t wait to use it.

Customer support were excellent when there was an issue with my product - they replaced a part straightaway at no extra cost.

From other reviews I have now read, receiving faulty goods isn't out of the ordinary. We received our babies cot with parts missing. We contacted customer services that required a lot of information to deal with the issue. We sent photos of what was missing and received an email to say replacements had been sent. We were happy with the resolution, however when the parts arrived they weren't the right parts even with a photo of what was needed? So now we have no bed for our baby still, and for the price I have paid for this product I'm really not happy and expect a hell of a lot better.

An amazing customer service experience. Well done Snüz for employing such a hard-working, dedicated customer support team. Demi solved our issue promptly and had a kind, professional manner. We already believed Snüz to be a company of quality products and now believe this is supported by a quality team.

Customer service has been great, sorted out a minor issue so quickly!

Demi dealt with an issue I had with my SnuzPod. She was very helpful and efficient. We communicated by email only and were able to resolve the issue in less than an hour.

We had an issue with our new snuzpod crib. I contacted customer services and Demi got back to me very quickly and has pretty much resolved our issue already, we are just waiting on the new parts being delivered. Absolutely recommend this company!