Snüz Omdömen 

I ordered a snuz baskit from them on the weekend and was given next day delivery which was great as my baby has come early. This still hasn't arrived and when I called customer services they have told me my order hasn't even been sent!!! I am absolutely disgusted by this as why advertise something you cannot offer! My baby still has no where to sleep so now I have to go out with a newborn and buy a Moses basket. I am very disappointed and upset and I also wanted to say I understand this is not customer service and they were very professional and polite despite a very angry me.

Ben was so helpful when helping resolve a small issue - really friend and SO quick! Highly recommend

Very impressed with the customer service! Had an issue with my SnuzPod - one of the metal poles was stuck to the screw during installation. Emailed the customer service and the issue was resolved instantly - Demi replied to my email within a few hours and had the spare parts sent the next day. Much appreciated!

Really helpful service. Went above and beyond to help me with my issue. Ben was amazing at helping me over the phone and email! A real credit to your team!!

Fantastic customer service. I spoke with and then emailed Ben about some spare parts. He was incredibly helpful and sourced what I needed. They are posting them the same day. Great quality products, highly recommended!

Ben was quick at responding and immediately knew where I had gone wrong. From my initial call to snuz customer service line.. the service was quick and informative. Just what I needed!! Thank you snuz team

Best customer service I’ve ever received. Had a really helpful advisor called Ben help me. Got my query sorted no bother, nothing was too too much trouble and honestly felt like he went out of his way to help me.
Left feeling very happy and brightened up my rubbish week! Thank you

Small discrepancy with a Snuz Pod bundle, possibly the quickest resolution I've ever seen. Best customer service

Amazing customer service and amazing product. Thank you so much (0:

Quick response to my query and replacement parts arranged the day after I contacted. Very polite and helpful service from Ben. Thank you.

I contacted customer services and Ben got back in touch with me. Unfortunately it was regarding parts of the snuz pod I had received being damaged, however Bens very prompt response seen replacement parts be sent very quickly.

I accidentally requested the wrong replacement part and again Ben replied very quickly and got the correct part sent. Excellent, customer centred care.
Thank you!

Fantastic customer service, friendly helpful resolve my order issue immediately ! Really happy with the service. Thanks so much really appreciate it!

The excellent Customer Service I received from Demi was a pleasant surprise. She was very understanding of my issue and went out of her way to re-assure me. After our initial phone conversation she contacted me by e-mail to keep me up-to-date and she resolved my issue on the same day. She was very polite, kind and efficient and is a credit to her company, if only more Customer Service personnel were this invested in their customers the business world would run a lot more efficiently. Well done Demi

Had sent a query a couple of days ago but didn’t hear a reply.
Needed to buy a spare part that I had broken.
Called up and part ordered quickly with a 1- 2 day dispatch.

Can’t fault the quick response and help

Demi was very quick, clear and efficient at dealing with my enquiring after receiving a faulty product and was able to get one sent out that will be with me in 1-2 working days. Thank you Demi.

Excellent customer service. Brilliant and very knowledgeable, expert. Would highly recommend this company. Resolved issues immediately without hesitation. Thank you again.

We had a missing part. We sent an email the evening before and got a response first thing.
A little back and forth to provide info but they always replied quickly, had the matter wrapped up within a matter of hours after their first engagement

I had lost a part of the Snuzpod 4 and I contacted Snuz customer service. Demi helped me tremendously. She was very friendly and thought in terms of solutions. She eventually sent the missing part and I received it within a few days. Great experience with Snuz and Demi from customer service!

Demi at Snuz was highly professional, supportive and resolved my query quickly. Very happy. Thank you