The item is made well and the bag is great. I thought id spend the extra money on getting this as I always find it hard to sleep on flights, ive had 2 flights with it and both times were so uncomfor... Se mer
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Det här tycker kunderna
Highly recommended with fantastic products. High quality cooling memory foam pillows are a must! Customer Service is 100% and a big Thankyou to Amy
Fantastic quality product all round, great little carry bag and so comfortable with the memory foam. Great idea to have two adult sizes also. Ordered two pillows and one had a faulty clip unfortunate... Se mer
Bought this neck pillow for my son who has atlantoaxial instability. He uses his neck brace when needed but has found that this neck pillow is very comfortable and gives good support whilst sitting. I... Se mer
Företagsinformation
Skrivet av företaget
Snugl creates the highest-quality memory foam orthopedic and travel products, designed in the UK and loved worldwide. We take pride in delivering excellent products that people enjoy, making us the wise choice for comfort. If you encounter any issues with your product, please reach out to us directly at https://snugl.co for a solution within 24 hours. Your support with a positive review here on Trustpilot would be greatly appreciated.
Kontaktuppgifter
315 Albany Road, CF24 3NY, Cardiff, Storbritannien
- support@snugl.co
- snugl.co.uk
4,2
Bra
32 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic products
Highly recommended with fantastic products. High quality cooling memory foam pillows are a must! Customer Service is 100% and a big Thankyou to Amy
14 juli 2026
Omdöme utan inbjudan
Uncomfortable - Doesnt help you sleep
The item is made well and the bag is great. I thought id spend the extra money on getting this as I always find it hard to sleep on flights, ive had 2 flights with it and both times were so uncomfortable to the point I thought I was wearing it wrong.
Again, the way its made is good quality but it certainly didnt help me to sleep or get comfortable on a plane. Disappointed to say the least.
2 juli 2026
Omdöme utan inbjudan
Travel pillow
It was easy and simple to put on with instructions and images that ease putting it on. Its comfortable in many positions and feels amazing due to its great quality, perfect for any scenario. Its also very easy to put away in its bag. Highly reccomend!
26 maj 2026
Omdöme utan inbjudan
really supportive
really supportive, was able to stay asleep and comfy on a fully trubulent flight, with no latent neck pain
memory foam is super comfy and easy to pack in the helpful bag
8 mars 2026
I love the product (backpack 40x25x20)…
I love the product (backpack 40x25x20) this is the second one I have purchased. 1st one was with the pull handle availability for my wife and the 2nd without wheels and handle
11 mars 2026
Excellent Product and Service
The actual product is so soft and you just melt into the cushions. The customer service was outstanding when I had a few questions. Highly recommend this company. Liz
22 februari 2026
Excellent customer service
Excellent customer service, sorted out my problem in good time , will recommend them
17 februari 2026
Proceed at your own risk!!
Missed deadlines for delivery (Still not received) absolutely zero customer service. Proceed at your own risk!!
Their response here is rubbish! I have sent 4 emails and tried to contact them via their website.
7 januari 2026
Omdöme utan inbjudan
Svar från SNUGL
Hi Mark,
I’m very sorry to hear that you haven’t received your order yet and for the frustration this has caused.
We aim to respond to all customer enquiries within a few hours, however we’re unable to see any previous email communication from you, we checked everywhere.
Please get in touch with us directly at support@snugl.co, including your order number, and we’ll investigate this immediately and resolve it for you as quickly as possible.
Thank you for bringing this to our attention, and we hope to put things right for you.
Kind regards,
Amy
SNUGL
Travel game changer
Bought this travel pillow for a long haul flight and a trip which involved long journeys on dirt roads.
Very impressed, I slept so well on the plane with no head lolling, and it then supported my head so well on the worst roads I have ever seen, I even managed to fall asleep. Packs neatly into a small bag, removable cover so I can wash the dirt out.
Great price from Snugl outlet too
30 september 2025
Omdöme utan inbjudan
No fuss quality!
Fantastic quality product all round, great little carry bag and so comfortable with the memory foam. Great idea to have two adult sizes also. Ordered two pillows and one had a faulty clip unfortunately. My email was answered promptly and a replacement cover with working clip was sent immediately. Such a difference receiving prompt communications and issue sorted within a week of ordering. It's a small UK company so a nice feeling to support. Highly recommended.
1 augusti 2025
Omdöme utan inbjudan
Above and beyond customer ervice
After receiving my snugl travel pillow for a Christmas present 2024 I used it for the first time on a long haul flight in January. Unfortunately I left the carry case on the plane on the return flight. I contacted Snugl asking if it was possible to purchase a replacement bag .The bag is a very useful piece of kit as the pillow does squeeze down into the bag making it a handy way to travel with a clip for your back pack, much better than attaching a whole pillow.
Anyway I contacted Snugl and without hesitation offered to send out a complimentary replacement and paid p and p. They also sent it 48h tracked and it arrived before U finished the holiday washing!! Amazing service.
The pillow was also a game changer for my flight. So snuggly! Clues in the title :) rather memory foam is quite firm but gives to your shape. It suited my shape but I could see it might not suit all shapes.
I can not recommend this product or company enough and would not hesitate to buy from them again.
4 februari 2025
Omdöme utan inbjudan
Great quality & customer service
After extensive research took the plunge with these guys . Great coms with an enquiry that was answered quickly & super fast delivery. The travel pillow looks & feels a quality product & cant wait to use it on my long hall trip. Will comment further on my return but so far so good - excellent customer service
5 februari 2025
Omdöme utan inbjudan
The ear plugs are not doing anything
The ear plugs are not doing anything. The box is nice. The eye mask is confortable and completely block the light
8 december 2024
Omdöme utan inbjudan
Perfect Travel Pillow
Received the travel pillow on time.
The pillow is a great design, very comfortable, versatile and good quality.
Will always take on my travels from now on.
5 november 2024
Omdöme utan inbjudan
Just what I wanted for use in the car…
Just what I wanted for use in the car then to transfer onto my mobility scooter
16 juni 2024
Omdöme utan inbjudan
Incredibly uncomfortable, and don’t buy it from Amazon.
This neck pillow is incredibly uncomfortable. It stopped my head from moving around, which was great, but it gave me worse neck pain than if I didn’t use it. I was on a long haul flight and finally had to take it off after trying it a few different ways. Additionally - don’t buy this item from Amazon. Their box says there is a 60 day return policy but you can’t return the item after 30 days on Amazon. False advertising.
15 mars 2024
Omdöme utan inbjudan
Svar från SNUGL
Hello,
We regret to hear that our travel pillow did not meet your expectations.
I want to clarify that our 60-day return policy is indeed valid and not a case of false advertising. If you wish to return the item purchased from Amazon after their 30-day return period has expired, you simply need to contact us directly, which has not yet been done.
Our return process is straightforward. We offer two options: we can send you a prepaid return label, or we can arrange a free collection via Royal Mail at your convenience.
If you decide to return the pillow, please provide your order number when you contact us, and we will promptly handle the rest.
Thank you,
Amy
SNUGL
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