Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
3,0
8 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I didn't want cables to cross the counter, so I bought this for my bathroom. It easily lasts four to five hours in the evening after I charge it in the morning. It takes a few hours to fully charge, and there is a small indication light to let you know.
Ordered endoscopes to connect to phone. When I received, they could not be used with apple smartphone only android. When I asked to return they at first offered to credit my payment form with 20% I refused as they are of no use to me. I attempted to call the phone number listed for the United States. It is out of service. I received an email stating I could return at my expense tonChina which they stated would be very costly! I responded and told this was not acceptable. They have not responded again when I asked them to reconsider due to their website not providing all information upon order. They never indicated it would be shipped from the China. Of course they offered hassle free returns. This is the contact address information on their website. Address: 539 W Commerce St Dallas, TX, United States 75208
Phone: +1 917-764-8018
I believe I have been scammed for sure. Please don’t purchase from them.
Their add for their flashlight is absolutely false. It shows a very strong, bright flashlight but what you get is a cheap flashlight that is NOTHING like what is in the add. Don’t buy it you will be disappointed.
I ordered a Fraction puzzle set to help my grandson understand fractions better, from this company and received a pet toy. Tried several times to get intouch with the company to no avail. Tried by phone which was no longer in service and email a few times and as yet received no response. I am Very Upset. Would recommend thinking twice about ordering from them or don't order from them at all!!!
After a short waite the company did respond in a positive way. I was offered a full refund or a correction of my original order. I chose the refund and It appeared in my account within a few days with no issues. Thanks to the company for showing you do care about your customers after all. Thank you very much.
Svar från Snuggyhome
Dear Chris
We’re very sorry to hear about this experience and understand why this situation would be upsetting.
Receiving the wrong item is certainly not acceptable, and it appears there may have been a fulfillment error with your order. We sincerely apologize for the inconvenience this has caused.
We’re also sorry to hear that you had difficulty reaching us. That is not the level of service we aim to provide. We would very much like the opportunity to resolve this for you as quickly as possible.
Please contact us directly at support@snuggyhome.com with your order number and a photo of the item you received so we can assist you right away with a replacement or refund.
Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
The product heated shawl— did not work. The shawl instructions did not match the shawl I received.
First, when I touched the zipper, it fell off. Contacted customer support- no help. Finally, I requested return instructions— well, I was offered 20% refund or return item to HONG KONG! at my own expense. Live and learn—- obviously I will never purchase anything from this sham company.
Svar från Snuggyhome
Dear Paula
We’re very sorry to hear about your experience and understand how frustrating this must have been.
If the zipper detached or the instructions did not match the product you received, that is certainly not the experience we want for our customers. We appreciate you bringing this to our attention.
Regarding refunds, a 20% refund is sometimes offered as a no-return convenience option. Customers may also return the item according to our return policy for a full refund. Return shipping costs can vary depending on carrier rates and destination.
We would truly like the opportunity to review your case again and resolve this properly. Please contact us directly at support@snuggyhome.com with your order number so our team can assist you and prioritize your request.
Customer feedback is very important to us, and we appreciate the chance to make things right.
It's very easy to juice, and it scrapes the orange peel clean. On a full charge, I can squeeze 10 large oranges. The only hard part is pushing down to separate the amin container from the bottom.
Perfect for my pantry. The adhesive stuck firmly and the magnet makes it easy to remove for charging. Really smart little light.
I bought this for my closet and it’s exactly what I needed. Compact, sleek, and gives enough light to see everything clearly. Super easy to charge too.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
