This lovely annexe let by the perfect hosts, Zena and Mark, was like stepping in a piece of paradise. My wife and I fell in love with both the house and the stunning gardens. Watching shooting... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Belle villa juste d'apparence ... Oder d'égout, problèmes sanitaires et de climatisation et le meilleur pour la fin vous vous faites racketter sur la caution même si tout est OK. En vous parlant d... Se mer
Företaget har svarat
I havn’t been on the holiday yet but the booking process was straightforward and easy to use. I had a follow up phone call to ask if I needed anything or to ask anything which I thought was very prof... Se mer
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The Lapwing Lodge was beautiful. Just what I needed so tranquil & relaxing! The lodge was well equipped with everything I needed, I took cleaning equipment but no need as it was all there including... Se mer
Företagsinformation
Skrivet av företaget
60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.
Kontaktuppgifter
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Storbritannien
- 0203 637 0812
- support@snaptrip.com
- snaptrip.com
4,4
Utmärkt
3 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Website worked well with filters and…
Website worked well with filters and was easy to navigate
17 april 2026
Svar från Snaptrip
Hi Mr & Mrs Hunt,
Thank you so much for your wonderful review! We’re delighted to hear that you found the website easy to navigate and the filters helpful in finding the right stay.
We hope you have a fantastic trip and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
Belle villa juste d'apparence ...
Belle villa juste d'apparence ...
Oder d'égout, problèmes sanitaires et de climatisation et le meilleur pour la fin vous vous faites racketter sur la caution même si tout est OK.
En vous parlant de pourcentage sur commissions !!!!
HONTEUX SCANDALEUX
8 april 2026
Omdöme utan inbjudan
Svar från Snaptrip
Hi there,
Thank you for your feedback to your recent stay, we are sorry to hear that your experience did not meet your expectations.
As a third-party booking platform, we don’t manage the property directly. However, the quality of the accommodation we feature is very important to us, and we’re happy to guide you on how to submit a formal complaint to the hotel via their managing agent so they can address your concerns and improve their service.
You can contact us anytime at support@snaptrip.com, and we’ll be glad to assist in passing your feedback on.
We truly appreciate you taking the time to share your experience and hope your next booking with Snaptrip is much smoother and more enjoyable.
Best wishes,
Chelsea
Competitively priced accommodation
Competitively priced accommodation, easy booking process and allowed a wed - sun booking that other companies wouldn't.
12 april 2026
Svar från Snaptrip
Hi Ollie,
We're happy to hear that you found our accommodation competitively priced and the booking process easy.
We're also glad our booking flexibility met your needs. Thanks for your positive feedback!
Best wishes,
Chelsea
easy to use process
11 april 2026
Svar från Snaptrip
Hi Andy,
Thank you for leaving us such positive feedback, it is great to hear that you found the website easy to use.
We hope you enjoy your holiday.
Best wishes,
Chelsea
Svar från Snaptrip
Hi Sharon,
We're happy to hear that you found it easy to use, thank you for leaving us the positive feedback.
We hope you have a lovely holiday.
Best wishes,
Chelsea
This lovely annexe let by the perfect…
This lovely annexe let by the perfect hosts, Zena and Mark, was like stepping in a piece of paradise. My wife and I fell in love with both the house and the stunning gardens.
Watching shooting stars and comets in the night sky and wondering around the beautifully laid out gardens and ponds was by far the most magical holiday we have shared in 15 years.
Zena and Mark were wonderful hosts and made us feel most welcome. There was not a thing lacking from the beautifully decorated and comfortable annexe and surroundings. We have found our annual tradition holiday place.
Thank you Zena and Mark for sharing this absolute gem of a place! See you again soon. Sharon and Louise x
3 april 2026
Omdöme utan inbjudan
Svar från Snaptrip
Hi Sharon and Louise,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear how much you enjoyed your stay, it’s fantastic to know that Zena and Mark made you feel so welcome and at home.
We’re so pleased this became such a meaningful getaway for you both.
It’s especially lovely to hear you’ve found your new holiday spot, we’re sure Zena and Mark will be thrilled to welcome you back again soon!
Best wishes,
Chelsea
Could not speak to any person…
Could not speak to any person concerning my booking by Phone or by messaging could not login via the app I have now cancelled the holiday as I need to speak to a real person not a computer or AI?
5 april 2026
Svar från Snaptrip
Hi Jonathan,
We’re really sorry to hear about your experience and that it led to you cancelling your stay. We completely understand how frustrating it must have been when you were trying to speak to someone about your booking.
Just to clarify, Snaptrip doesn’t currently use AI on our phone lines or operate an app, so it sounds like the difficulty you encountered may have been when trying to contact the property managers directly. Our team is always happy to help if you need to speak to someone about a booking.
You’re very welcome to call us on 0203 637 0812, or email support@snaptrip.com, and one of our team will be glad to assist.
Best wishes,
Rebecca
Just so easy
The booking process was just so simple and quick. Just now hoping the cottage will be exactly as described.
7 april 2026
Svar från Snaptrip
Hi Paul,
Thank you so much for your wonderful review! We’re so glad to hear the booking process was quick and easy.
We hope the cottage lives up to your expectations and that you have an amazing stay. We're sure you'll make some great memories there!
Best wishes,
Rebecca
Simple procedure
Simple procedure, only problem was trying to pay the deposit, I was in a loop, however, managed it in the end.
31 mars 2026
Svar från Snaptrip
Hi Stephanie,
Thank you so much for your lovely review! We’re really pleased to hear you found the booking process simple overall, though we’re sorry to hear you experienced a bit of a loop when trying to pay the deposit.
We’re glad you managed to get it sorted in the end, and if you ever run into anything like that again our team will always be happy to help.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Really Easy to book our holiday through…
Really Easy to book our holiday through this site, will defo use them again.
30 mars 2026
Svar från Snaptrip
Hi Alison,
Thank you so much for your lovely review. We’re delighted to hear you found it so easy to book your holiday and that you’d use us again!
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Svar från Snaptrip
Hi Johar,
Thank you for your lovely review! We’re thrilled to hear your first experience with Snaptrip was easy and that you found the website information detailed!
We look forward to helping you plan many more fantastic stays in the future!
Best wishes,
Rebecca
Svar från Snaptrip
Hi Hazel,
Thanks for your review! We’re thrilled you found it quick and easy to book with us.
We can’t wait to help you find your next stay soon!
Best wishes,
Rebecca
Booking cancelled last minute
Booked a caravan as a base for the family in order to visit a sick relative nearby. Confirmed and paid and received all appropriate emails to confirm our stay. 4 days later received a call to say due to a glitch the booking was now cancelled and refunded. Would not recommend this company use other more reputable providers to book your holiday with.
22 mars 2026
Svar från Snaptrip
Hi Jenna,
We’re so sorry to hear about your experience, especially given the circumstances around your trip. That must have been incredibly frustrating and worrying after receiving confirmation of your booking.
From what we can see, the cancellation appears to have been made by the property manager, Sykes Cottages, and we unfortunately weren’t made aware of the issue at the time. This certainly isn’t the experience we want for anyone booking through us.
We’d really appreciate the opportunity to look into this further and raise it with Sykes Cottages. Please feel free to contact us at support@snaptrip.com or on 0203 637 0812 to discuss your experience so we can review what happened and see how we can help make things right.
Best wishes,
Rebecca
When my partner and came across your…
When my partner and came across your beautiful place we fell in love, we both haven't been too the lakes so really looking forward to visiting this beautiful place 💕
22 mars 2026
Omdöme utan inbjudan
Svar från Snaptrip
Hi Karen,
Thank you so much for your lovely review! The Lake District really is a special place for a getaway! If it’s your first time visiting, you’re in for a treat.
We hope you both have a wonderful trip and make some fantastic memories exploring the area.
Best wishes,
Rebecca
Svar från Snaptrip
Hi Darren,
Thank you so much for your wonderful review! We’re delighted to hear you found our website to be fast, efficient, and easy to use, and that you were able to find exactly what you were looking for.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Svar från Snaptrip
Hi Mick,
Thank you so much for your lovely review! We’re delighted to hear you found booking with us straightforward and uncomplicated.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Svar från Snaptrip
Hi Richard,
Thank you so much for your lovely review! We’re delighted to hear you found our website easy to use and quick.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Unavailable!?!…
You advertised the cottage as being available yet when I tried to pay it came up as unavailable. Need to update your booking availability more effectively so your potential customers don’t waste their time.
14 mars 2026
Svar från Snaptrip
Hi Philip,
Thank you for taking the time to share your feedback. We’re really sorry that this issue meant you missed out on your first choice of property – we completely understand how frustrating and disappointing that must have been.
Snaptrip has live availability and booking, as do other channels advertising the property, so unfortunately availability can sometimes change very quickly. We always recommend giving us a quick call if you see any discrepancies, as our team can often help.
We really appreciate your feedback and will continue working to make the booking process as smooth as possible for all customers.
Best wishes,
Rebecca
Does the site need checking?
Found it difficult to hear your rep on the phone. And there must have been something wrong with the Owl Cottage site as we shouldn't have needed to ring you.
12 mars 2026
Svar från Snaptrip
Hi Patricia,
Thank you for taking the time to share your feedback. We’re sorry to hear you had difficulty hearing our representative on the phone — we understand how frustrating that can be when you’re trying to complete a booking.
We’ve checked the listing for Owl Cottage and couldn’t identify any issues with the page, but we really appreciate you flagging this as it helps us keep an eye on things. If you ever experience any problems while using the site, our team is always happy to help over the phone.
Thank you again for your feedback, and we hope we can assist you again in the future.
Best wishes,
Rebecca
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