Smart Parking Technology Omdömen 1 751

Absolute criminals! All of them ! Went into a hotel to check for a room, no rooms available, so left & received parking fine for staying for 20mins !! CRIMINAL SCAMMERS ! Zero help from customer services who must have VERY low intelligence.

Parked on the main road for 5 min ,left the car to find a right place and got parking ticket that I entered hotel parking which I didn't. Hotels parking started after 50 meters from my car .

I've just been scammed by this company. There start the clock when U drive in, not when you make payment. You're fined before U start. It's a total scam. The meters don't work. Once you've realised that and resorted to downloading Ringo app then enter bank details etc, your done for by these scammers. DON'T EVER USE A SMART CAR PARK SITE. I really hope they go out of business.

Went into one of this companies car parks August bank holiday couldn't actually find a spare so we left but because it was so busy it took 11 minutes to get out. Apparently you only get 8 minutes to find a space so we got find £100 argued this so they handed it over to a debt recovery company who are nothing but rude and very unprofessional. This company are nothing but legal? Scammers. Be warned

Firstly confusing signage states registration machines available, then tele registration/payment line refuses to register new car despite several attempts. Went into shop looking sign machines stated on signage, told by m and s staff no machines, they checked the tele payment system confirmed fault and the manager called smart parking to report the fault and told me to email the only public contacts advertised on their smart parking signage which I did explaining the fault then waited 7 days (2nd oct)for the reply to be told I should have remained in the under ground car park until resolved/email replied to avoid being issued with a pcn and there was no way of stopping that being sent. I replied to that and several other emails requesting method to pay the 70p they prevented me from paying and the complaint about no payment methods working at sevenoakes site, being instructed to complete the appeal form for my complaint despite not having been issued a pcn/invoice for breach of terms. A PCN Invoice was received on Oct 13th which when I attempted to complete first displayed a pre entered text stating contravention 05A, this was admin error or malice? they've contacted dvla stating 05A as the contravention and after they were notified of their auto tele reg/payment system not working waiting for confirmation, if they come back and change the contravention to reflect no payment methods working/ava at sevenoakes it will just be a admin error that will need amending their application to dvla. The failure to comply to own signage, lack of customer service department, unreasonable expectations from smart parking expecting customers to wait on site 7 days to resole their malfunctions, deliberately creating situations to issue incorrectly referenced contraventions, limited appeal form, restricted appeal form only allows customers to add 3 pieces of evidence to support a appeal and those items have to be converted to certain size and certain format and software that requires, when you enter your text for appeal in the box they provide it lets you type it all in and click submit then it tells you there server does not recognise cheverons symbols or signs etc and takes you back to home page to re start the whole process. Deliberately difficult/repeat faults&deletes text I believe is to confuse people who are un certain of IT/software/systems and to make impossible for those who dont have or use computers. I've resulted to submitting text only and send my 11 items of evidence to the appeals@martparking address (keep getting replies saying only appeals via there form that i cant attach my evidence too) so sent to the Birmingham B377HE address for attention of appeals team.
On reading other reviews of similar customers I dont hold much hope for initial appeal done by smart parking themselves, the second appeal via the independent body will be done if if this is not successful I will tell them to take me to court and I will present all of my evidence to a common law judge. These digital only car park companies need properly investigating by independents to gather evidence.
Please avoid all the stress, anxiety, admin and time of parking in a smartparking car park has caused me by finding anywhere else to park with cash or card options. If you do ever parkk in a smartparking car park,report any faults/malfunctions on site ASAP via the email they provide so there is no reason for them to contact dvla when breach of signage terms and conditions are there's, even if a payment method is available and you think you have fully paid for your parking, please for your own sanity take photos of the signage, your car when you arrive and just when you leave so you have the real time data, if you do receive wrongly issued pcn/invoice or feel payment intentionally made impossible by their system malfunctions, check the contravention charge ref is correct for offence smartparking are claiming your details via dvla and all other details (on the appeal form online only) and send all your evidence not only the 3 items they say your allowed.
If you have evidence of fraud or malfeasance or deliberate situations created so these firms can issue wrongful pcns consider reporting to trading standards via citizen advice form online fri's from 5pm or call Mon-Fri before 5pm. Contact the DVLA and complete the Subject Access Request form to see what info SmartParking asked them for and under what contravention (see the contravention number when your completing the appeal not on the pcn/invoice/notice to keeper you get through post)
I wish anyone whose had the pleasure of Smart Parking's digital payment system and customer service the strength and determination needed for far below accepted standards. Intentional faults to gain £ from wrongful pcns X

You WILL recieve a parking charge as the other reviews have mentioned. Please do not park here and try to avoid this company. They will ignore the appeal and you will have to pay an even higher fee when it goes to debt collection. I don't know who they think they are as well because most of the time their car parks are absolutely trash with no lines for parking, 1 working payment terminal and it feels like you're driving on the surface of the moon. Their profits come from the fines and not the actual fees they recieve from from parking.

I would also like to give 1 star to the mothers and fathers of the employees of this company for raising little thieving rats, with no morals.

To the software engineers that didn't implement a large enough tolerence between entry and exit time on the ANPR system. - change career, you're max level dumb.

To the appeal team - nevermind there is no appeal team, they will ignore you and wait for it to go to debt collectors for easy moola.

Rubbish thives drunk idots I paid parking charger of £60 they still give my details to Dept Recovery.beware they are total crap muppets

Avoid Smart Parking car parks! Regardless of your circumstances which "may" have made you a few minutes late, your appeal will not be successful and in my case, I didn't receive any response to my appeal and was then referred to a debt recovery agency for non payment and told I had been sent 4 letters, when I had received absolutely nothing! It has now cost me £170. They should be ashamed of their conduct, it's disgraceful and dishonest.

Absolute scammers!!!
Entered a busy Cornish car park, couldn’t find any suitable spaces, other vehicles having the same issue, left the car park after 15 mins, HAVING NOT PARKED THE CAR & been fined!!!! Appealed… and they have continued to uphold the charge!!!! Absolute money thieving scum!

Would give 0 is it was an option.
I've no idea why I've been given a parking charge. . I've never had one in 34 years of driving because I've never broken the law. . I can only think I've mis-typed the registration number of my car , I've no idea. A very disproportionate fine, £60 for the £1.20 the ticket cost!! I'll never use any of their car parks again. The stories I've read are shocking. How on earth are they getting away with it !!

Unfair parking fines for EV drivers!
I received a fine from Smart Parking after charging my rental car at the Instavolt station at Bannatyne Broadstairs — despite having paid for the charge. There were no clear signs explaining that drivers needed to register or inform the club. It feels like a trap for anyone just stopping to charge. Very disappointing and unfair practice.

The pay machine was out of order which was displayed on the machine and i took two photos of the display there was only one machine in the car park. I received a parking fine so i appealed and got there response they say they have rereviewed my appeal and have dismissed the fact that the machine was out of order as there was another machine in a near by car park which to doesn`t make sense as that car park would have a different location code. I have paid there blood money but what a lot of rob dog bastards

My daughter who was a year old was distraught in the back of the car and so we pulled up outside the hotel and got her and our luggage out so we could give her to my mum and go and park the car elsewhere. We were there for 10-15 mins and received a fine which has now gone up to £170. I explained that it was because we needed to get my daughter out the car who was hyperventilating through tears and they said they were going to fine us anyway. I appealed the case and they still made us pay. They then said they had written to me 5 times to make contact which is a lie and now we allegedly owe them £170 for parking for ten minutes with a toddler in a bad way.

Avoid any car park managed by Smart Parking Ltd – they are dodgy!
We recently visited Margate and entered Arlington Car Park, but it was completely full. The place was filthy, had broken fences, and smelled awful. We couldn’t even park—just drove around for a few minutes and left—yet Smart Parking Ltd. still sent us a £100 fine claiming we had parked for 11 minutes.

This feels like a trap. Smart Parking is fake, dodgy, unfair and should be avoided at all costs!

Like so many people who post reviews on this Company and the disgusting methods they use to extract monies from people who totally innocently fall prey to them, I unfortunately fell victim to them in June this year.I wont bore you with the details but have went down the Appeals Process with them(yes I know its completely a waste of time) and although I appealed to the Independant body I have still to hear the outcome of this(again I won't hold my breath waiting for a favourable outcome) I received a letter from Debt Recovery Plus demanding payment of £170 from the original figure of £60.I suppose the main point I want to make is that practically in ALL cases that people contact Trustpilot they all say the same thing that they will never use/visit the businesses/leisure places etc who employ this Company.Surely these businesses etc see whats going on and know they will suffer as a consequence of losing trade as a consequence of these Charlatans.On the subject of the Appeals processes they use I tried to through Freedom of Information try to get the percentages of appeals being succesful/unsuccesful but have ran into a brickwall trying to get this information.

Wasted time near machine which was cash only, inserted coin and waited again in hope it will give me back the change, then gave up and just took the ticket, displayed it. And here we go: parking charge for extra 1 (ONE!!) minute. My advise is never use Smart Parking.

Zero humanity company so even one star is more than you deserved. Had a difficult time with our autistic child and couldn’t pay for parking promptly upon arrival. Tried to appeal but they didn’t really care.

These people are absolutely vile creatures, they give U a ticket that has a start time on it and a finish time in it and then sends you a fine telling you that those aren't the actual times. Absolute con men. Just looked at the people who run the business. I explained the reason we were three minutes late because of a panic attack and these disgusting poor excuse for human beings want £100 off us. Paul Gillespie, Richard Ludbrook, Jo Hiney and the rest of you disgusting specimens need to take a look in the mirror and stop this disgusting operation you're running

A quick way to lose customers

Parked at Northallerton Inn as had previously done many times

Parking information not clear at bar. When contacted advised no problem could prove visiting for lunch as all recorded on till roll
Appealed and nothing. Quick way to lose customers as will never return

Criminals awful company try to take peoples money unfairly need to be investigated