Smartblinds Omdömen 328

Goede kwaliteit, perfect op maat, goede prijs

Sehr gut Qualität. Die Abdunklung ist wirklich sehr gut. Ebenfalls sehr zu empfehlen ist der Kundenservice.

Produkt selbst sehr gut. Service rund um die Bestellung ausbaufähig.

Keinerlei Updates zum Status oder eine Benachrichtigung über den Versand der bestellten Rollo erhalten. Paket wurde während unseres Urlaubs einfach vor der Türe abgestellt.
Verschiedene Beschreibungen und Videos zur Bestimmung der Abmessungen, könnten evtl noch etwas besser einheitlicher werden.

Die Kommunikation hat sehr gut funktionieren.
Die Lieferzeit hat sich mehrmals verzögert und das hat mich etwas nervös gemacht da das Geld bereits abgebucht war und ich die Firma vorher nicht kannte.
Am Ende hat alles gepasst und wir sind froh dass die Rollos bei dieser Hitze vollautomatisiert die Sonne abhalten. Würde jederzeitige wieder dort kaufen.

We ordered the smart blind honeycomb top down bottom up blind at €880 on June 24th. Delivery took place on July 23 and we placed our first of MANY phone calls to their customer service approximately 30 minutes after delivery, after we hung the blind in our front window. At first, nothing worked and instructions seemed confusing; for instance at no point in the many calls and two video calls did the customer service agent know himself that both motors (on both sides of the blind) had to be charged and both motors had to be added separately to the app. We eventually found this in downloads sent to us in many of the email instructions we received. We were never able to get the blind’s top side to move down more than 40cm. The bottom we eventually got to move down, but there always remained a 1.5cm gap at the bottom, which meant you never really got to block all light out. We were asked to send numerous videos of the set-up to the alleged engineering team, had to reset and add it to the various platforms/apps numerous times and never did this ever really work via the apps. We never even got to add it to Alexa, as apparently a bridge or another device is needed to get this to function, something that was never clearly stated while looking at this product. We asked numerous times to be put on a conference call with the alleged engineering team, or received direct feedback or help from them, which never happened. We asked numerous times for a technician to be sent out to our house to come and trouble shoot this blind, to no avail. We eventually asked for this blind to be picked up as we had run out of patience as this was obviously a faulty product - something we feel the customer service never really believed the product to be. The blind was picked up August 13th and it took another week for us to finally be sent a response that the blind is not working and that we will be given a full refund - this being the only redeeming quality of this product and company. We had hoped that this would be a perfect solution for our street facing window, but it was only a waste of almost two months and a lot of frustration, phone and video calls and emails. This, in my opinion is a product not ready to be sold as it certainly felt like we were being used as trail customer for this product. A huge disappointment.

In reaction to the reply from the company: Mark - you seem to imply that we couldn’t get the product to work and that nothing was wrong with it. I do not believe this to be the truth. We reset and repaired this product multiple times. That was not the issue. The issue was that it didn’t open from the top and didn’t go all the way down. Whatever worked only worked with the manual chords on the sides. Using the app, the product didn’t open and close when using the ‘open’ and ‘close’ buttons - in fact, nothing worked as it should. It should not be an excuse that it was summer and hence no proper product support could be given. It should be simple; if you can sell a product and receive money for it, the product should work - even in the summer(!) and support should be available at all times.

schnell, korrekt, gute Qualität, guter Support

Perfecte hulp en opvolging van zaken.

extra lange lieferzeit
fast ein monat lieferzeit statt 10 werktage.... und keine Kommunikation/infos dazu

Ich warte bereits 3 Wochen auf meine Bestellung und bekomme trotz Nachfrage keinerlei Info über meine Bestellung. Ich habe knapp 400 EUR bereits bezahlt und werde als Kunde in keinster Weise beachtet. Absolut unmöglich!! Bestimmt nie wieder!
Update der Bewertung: Im Laufe der Zeit kamen in der Tat mehr Infos zur Bestellung, vielen Dank dafür!
Meine Bewertung wird auf 4 von 5 Sternen aufgewertet.

Amazing support by Casper!
Was experiencing issues connecting my blinds via the motion bridge but Casper provided great guidance and now they are setup with Google and working fine.

Gute Produkte, passgenau geliefert!
Montage ist sehr einfach :-)

Zeer blij mee. De installatie via Google Home app was wel even een dingetje. Ik kreeg steeds de melding “connection failed”. Na meerdere pogingen wel gelukt.

Alles bestens. Prompte Erledigung und Lieferung. Ware ist top und funktioniert bestens. Sehr happy damit

Eines der smartblinds hatte ein Loch in der Mitte

goed product. Alleen levering was iets vertraagd.

Snel besteld en geleverd.
De ombouw is heel mooi geworden.

Het is een prachtig product de TDBU plissé gordijnen. Werkt perfect via Apple HomeKit. Zeer tevreden!

Het enige minpuntje is de levertijd van in ons geval 5 weken…

Mooie kwaliteit rolgordijnen en indien je een nieuwe AppleTV hebt zijn ze meteen in de Homekit omgeving te automatiseren/bedienen.

Onderstaand is inmiddels netjes opgelost. Dus erg tevreden 👍

Kwaliteit is prima. Werkt wel leuk. Maken wel veel geluid. Koppelen met homekit gaat vlekkeloos.

3 blinds besteld. 2 helaas met een licht beschadiging. Dit aangegeven bij de leverancier. Helaas nog niets gehoord.

Vandaar de 3 sterren. Als ze het netjes oplossing zijn het er 5.